XING

Worst customer service I had ever seen. They trap with nice entry prices. This site is good only if you know German and looking for jobs in Germany. I saw very less English speaking jobs. I got more interview calls and received a couple of offers with LinkedIn premium.

Xing Premuim subscription is OK to get few features of what you get in LinkedIn for free like profile visitors. Projobs subscription is a beautiful package with tempting marketing content to fool their customers. They just present in good numbers via email of what you get in premium. Resume guidance is their marketing trick to make their users pay more for the resume services. Notify top recruiter is useless. No top recruiter has contacted me in 3 months of ProJobs. I asked a query related to BlueCard to the so-called assistance feature in projobs, but they asked me to get details from Landratsamt.

I mistook that I had canceled that subscription but I got a renewal invoice and I immediately told them to cancel and no more interested but they never cared. All they want is money irrespective of whether it's giving any value to users. Customer satisfaction doesn't matter to them at all. Finally, I ended paying for which I am not interested and not using. For xing people - ref: XING-*******

I signed up for a premium Xing account 3 months ago to assist me with making connections. As I did not find it very helpful, I was not planning on renewing my membership. Little did I know Xing does not have the courtesy to send their customers a subscription reminder, and I was billed for a new 3 month term, and a higher rate. Thinking that it was a mistake, I wrote to their customer service, only to receive a replay stating that no where in their terms and condition do they state they will send customers reminders. I was pretty shocked at the tone of the email and am so used to most of my subscriptions sending out reminders for renewal. To make matter worse, I could not log into my account for the past month. I emailed Xing twice (I mentioned it to them when I contested my card being charged again). When they did not respond to my request to help me log back into my account, I had to write to their FaceBook customer care, who went to go follow up. I finally recieved a (very rude) email today, explaining what I should do. In the email they said "it is not our fault you forgot your password." This is false as I did not forget my password. It was saved as an automatic login. That is not why I could not get into my account. Further more they claimed they had send me an email before to assist me. I never received an email from them pertaining to this before today.

This is the worse customer service I have ever experienced. I can't believe a company is allowed to profit from people who are too busy to remember to cancel a subscription 3 weeks before their initial subscription is up. This should not be legal, not without a reminder at least.

They don´t notify you when they are about to charge you and they bombard you all the times with notifications but not this one.
Delictive mindset