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XNSPYReviews 475

3.5

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XNSPY Reviews Summary

XNSPY has a rating of 3.5 stars from 475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and real time. XNSPY ranks 5th among Surveillance sites.

service
91
value
88
shipping
53
returns
79
quality
88
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112 reviews

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Ohio
1 review
5 helpful votes
Follow Bruce W.
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Just stay away
March 17, 2020

This company is a complete rip-off. When I tried to download it the security system kept kicking it out, I called customer service for 3 days with no response. I asked for a refund and that was denied

Date of experience: March 17, 2020
Saudi Arabia
1 review
6 helpful votes
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1) Refund only works within 10 days from the purchase date and I am glad I didn't subscribe longer. So first 10 days are expected to work well and then it stops working
2) Every alternate day the app stops syncing with the server which means nothing is recorded so you have to uninstall & re-install again.
3) Customer service is good but they repeat the same thing over and over again so not very helpful in solving.

Date of experience: March 14, 2020
Pakistan
1 review
1 helpful vote
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There are too many prerequisites that you need to know of very clearly before spending your money. But overall the app works great.

Date of experience: March 7, 2020
Pakistan
1 review
12 helpful votes
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I am not sure what's with all the negative reviews and disgusting use of language that's used here. So, I'll just keep it simple and easy for my review. I got my Xnspy subscription for $99 on sale for a year's subscription. I got greedy. I thought it would be a good idea to save some bucks, so I started using the app and found it to be just fine. The app isn't as big of a deal as they are trying to portray on their website but it's not all bad either. All the features work as they are advertised but there are some underlying things that many could miss since there's a lot of fine print to cover. For, one you'll be required to root an Android device if you want to do social media monitoring. Amongst other things, you could also experience a few lags in when the new backups are made on your account. But even after then, I would rate this app 4/5 stars because it did what I bought it for and I also almost used it for a year so no regrets. It's worth buying if you know what you are buying.

Date of experience: March 6, 2020
Pakistan
1 review
6 helpful votes
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There's so much you could with this app. Loving it. It's a killer when it comes to slaying someone's lies. Xoxo.

Date of experience: March 5, 2020
Texas
1 review
11 helpful votes
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Save your money!
March 1, 2020

I was charged two time the price of $89.99 to get NO INFORMATION BACK! I contacted the support team (which I remind you is nothing but a chat window) on 4 different occasions. And was told they werevrefreshing mybaccountbwsit 36 hours and try again. No number to call and speak with a person. After my 5th attempt was finially able to get 30% of the two charges of $89.99 refunded. So please save your time and money! This is all the information I received in a week!

Date of experience: March 1, 2020
Nigeria
1 review
4 helpful votes
Follow Laura T.
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This app didn't work well enough as i would have wanted and expected it to being a spy and monitoring app. It worked quite few days after purchase but suddenly stopped working. With all that is happening in the world today especially the increase in the rate of cyber-bullying and all that, all i wanted was to be able to monitor the activities on my kids phone so as to ensure they are safe and if need be protect them from being victims to such and ensure they are out of trouble. Since this app didn't do as much. A top tech representative from Silicon valley recommended the best spy and monitoring service provided by LEGENDARY HACKS SERVICES (https://legendaryhacks.com). They are the best in the market currently for all mobile phone surveillance, spy and monitoring requests/service. They got the service done for me perfectly well, they were so helpful, customer support really great and wonderful service in addition. Couldn't have asked for a much better service.

Date of experience: February 26, 2020
France
1 review
3 helpful votes
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Be careful, it didn't work for me with and Iphone 6s 13. 1. 3: I had no data except for Contacts and Photos. I tried a lot of things with their chat support.
In the end, it still didn't work and even if we were in the 10 days trial, I only have a 50% refund (I hope I will get this refund).
So even when the problem doesn't come from you, you only get a max 50% refund.

Date of experience: February 23, 2020
Virginia
1 review
6 helpful votes
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They are deceptive
February 22, 2020

They promise all these great monitoring features only to slowly stop letting you use any of the features one by one. They deliberately stop monitoring anything and refuse to upload the content of target phone. I imagine it is because the don't want to pay for their server costs. I bought the one year and was only allowed to monitor 60% of what they promised for less than 2 weeks. Afterwards all monitoring stopped. Their customer care only kept asking me to install and reinstall over and over which I did but it only resolved 20% of the issues. I know they are doing this becsuse one time a newly hired customer rep ( who didn't realize the compamy policy of deception) actually did a coupke things and got everything minitoring for one day. Then suddenly all features stopped again. Horrible dishonest and scammee company that doesn't deliver what it promises..

Date of experience: February 22, 2020
Pakistan
1 review
6 helpful votes
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Shocking!
February 22, 2020

The features are shockingly good, and so is the price. I know it's not the perfect app, but I haven't seen better ones either.

Date of experience: February 21, 2020
Pakistan
1 review
24 helpful votes
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Value for money
February 12, 2020

I am from a low-income family with four kids, all of whom have their personal phones. I wanted an affordable monitoring solution for their phones and came across Xnspy, which I am thankful for. It does everything I was looking for, at $5/device.

Date of experience: February 12, 2020
Pakistan
1 review
24 helpful votes
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Compatible with 13.3!
February 11, 2020

Apart from the variety of features and affordable price, the compatibility of the app with the latest iPhone has made me a true fan. The customer support was helpful throughout, and I got the hang of the app in no time. Xnspy is pretty cool!

Date of experience: February 11, 2020
Pakistan
1 review
21 helpful votes
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Parenting made easy!
February 9, 2020

All features of this app are great, but my personal favorite is the web browsing history and ambient recording feature. It has come in handy a couple of times. I can keep an eye on my kids from miles away. Thumbs up!

Date of experience: February 8, 2020
Texas
1 review
5 helpful votes
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SCAM
February 5, 2020

DO NOT FALL FOR THIS. A complete scam and horrible people. They take your money and then give the run around hoping you won't reapond. You cant ever talk to a person only chat and email. It is crap!

Date of experience: February 5, 2020
Pakistan
1 review
15 helpful votes
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Let me explain to you why there are so many negative reviews here so you can get the clear picture. There are obviously a few different things that are to be fixed. For instance, whenever there's a new mobile OS update, some features of the app become obsolete for some time before their dev team takes care of it. I know this because I had been using their app for over 2 years now. The app is great and all the features that do work are excellent. I'll just suggest that when you are going to buy it, contact their customer support and double check if they are still offering those particular features you're buying the app for.

Date of experience: February 3, 2020
Pakistan
1 review
21 helpful votes
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So far the better one
February 2, 2020

I have been using monitoring apps since I got kids their personal phones. I know of many different apps and I have used a couple of them. I can clearly say that Xnspy is better. For one, the support team is excellent. The features are fine too especially if you are using it as a parental control.

Date of experience: February 2, 2020
California
1 review
3 helpful votes
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Scam! Stay away!
February 1, 2020

Worked with XNSPY for weeks to get the software to work. It never worked once! Then no refund was given. Scam! Stay away from this company!

Date of experience: February 1, 2020
GB
1 review
25 helpful votes
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I got Xnspy on my daughter's phone after I watched 13 Reasons Why on Netflix. I am so embarrassed how little did we parents know about our kids' high school life. Never in my life would I have imagined how mean kids could get to other kids. While not every high school is the same, I really thought it was a good idea to start monitoring my daughter's phone. While I found nothing to worry about, I am at ease that my daughter isn't going through bullying at school.

Date of experience: January 27, 2020
Pakistan
1 review
6 helpful votes
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I never thought this app would be so good. It's excellent with its features and price, and works very well. And since I only paid around $60 for a year's subscription, I am more than satisfied. Full stars from my end.

Date of experience: January 23, 2020
Pakistan
1 review
6 helpful votes
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This app is God-sent
January 22, 2020

If you have children, you know very well what it's like parenting in 2020. I used to hate myself for getting my sons their personal smartphones when they were only 8 and 10. My husband told me that it might not be a great idea but I wanted my children not to feel deprived. But I never thought they would be so addicted to their phones playing PUBG/Fortnite and calling/texting friends. Thank God, I came across Xnspy and I finally know how to fix their screen time issue. Whenever I feel like they have spent too much time with their phones, or if they are not studying enough, I lock them out of their phones. Same goes for when they would use their phones instead of doing chores. I think it's a great solution and every parent should try it!

Date of experience: January 22, 2020

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.