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XNSPYReviews 464

3.6

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XNSPY Reviews Summary

XNSPY has a rating of 3.6 stars from 464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and real time. XNSPY ranks 5th among Surveillance sites.

service
90
value
87
shipping
52
returns
78
quality
87
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112 reviews

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Canada
1 review
2 helpful votes
Follow John F.
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There are limited features that Xnspy offers for iPhones, so I couldn't use all the features that were available on Android. That was a bummer because I've heard great reviews about the app. But the installation process was easy because I only required iCloud credentials of the phone to hack it. This took about 10 mins. I haven't experienced any problems as a lot of the people are saying here.

Date of experience: April 24, 2019
Minnesota
1 review
3 helpful votes
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Complete SCAM!
April 23, 2019

Horrible company. Blames the customer when things don't work and won't issue a refund for something I can't even use. STAY AWAY FROM THIS COMPANY!

Date of experience: April 23, 2019
Maine
2 reviews
3 helpful votes
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SCAM SCAM SCAM
April 23, 2019

HORRIBLE SERVICE. I SEARCHED FRIST THEN CONTACTED THEM IN REGARDS TO MT DEVICE BEING COMPATIBLE AND WAS TOLD YES AFTER GIVING THEM MAKE AND MODEL. AFTER 3 DAYS OF UNINSTALLING, REINSTALLING, WAITING FOR HOURS TO GET THE SERVICE I KEPT GETTING THE RUN AROUND. FINALLY AFTER DEMANDING MY 59.99 BACK FOR NO SERVICE THEY KEPT IT ALL THEN TOLD ME THE DEVICE WASNT COMPATIBLE. THERES NO NUMBER TO CALL. BASICALLY THEY ARE A SCAM WHO SCREWS PEOPLE OUT OF MONEY. STAY AWAY. FIND BETTER SERVICE

Date of experience: April 23, 2019
Canada
1 review
21 helpful votes
Follow Marrie D.
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I've been using Xnspy for about 2 months on my kid's phone and it works great. The installation process is a little tricky (especially if you not as tech-savvy as me), but the website has all the documentation to help you install the application yourself. What I like most about the app is the dashboard which makes it so easy for me to monitor all activities of my kid, including location, messages and who he talks to. Definitely recommend it to parents! It's worth the money!

Date of experience: April 22, 2019
New York
1 review
10 helpful votes
Follow Hardwick E.
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There are a couple of cool features that Xnspy has which I have tried and tested. Call recording, surrounding recording, live screenshots, remote control are some of these. I am definitely sold on this app and would recommend it!

Date of experience: April 12, 2019
New York
1 review
13 helpful votes
Follow Monica E.
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I have used TheTruthSpy before and I know the importance of having online chat support. TheTruthSpy made me wait for days before there was a solution but with Xnspy they only take 48 hours max to resolve any issue that you may face. In fact, both the times when I had to ask them to fix my issue, it always took less than a day. They are even available on the weekends, so you never miss anything important. Kudos and 5 stars!

Date of experience: April 2, 2019
Missouri
2 reviews
5 helpful votes
Follow Kandy W.
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We purchased this product for my teen daughters phone yesterday. We jumped through all of the hoops to get the account set up and then completed the set up which was a bit tedious because of iphone security now a days. The app stated that it found a new backup and that the data had been uploaded, however, we could not see any log of calls or text messages. I sent in a support ticket, my ticket was replied to and closed referring me to the feature list. I was perfectly aware of the available features so this was response was not helpful. I waited again for today's data to come in to the app. This never happened so I submitted another support ticket which the response was that with my version call recording was not available. My ticket never said anything about call recording, again I know what features were supposed to be available with the version that I purchased. I asked for a refund because the application was not working as expected and the support experience has been horrible. I received another reply stating that today's data shows uploaded, it still wasn't showing, and that if I still wanted to cancel I would be subject to the partial refund policy. I literally NEVER got what was paid for. This company has no phone number anywhere on their site, the only way to communicate with them is through support tickets. I am still waiting to here about my refund but I would HIGHLY recommend staying away from this company! Bad experience all the way around!

Date of experience: April 1, 2019
Katie F. — XNSPY Rep
over a year old

Dear Kandy,
We really apologize for the inconvenience you had. As a company, we have mentioned every term in detail on our website so that our customers can get to know every detail on our website before making a purchase. Our customer support is also available 24/7 for the guidance.
Thanks

Nigeria
1 review
0 helpful votes
Follow Nicholas D.
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The experience i had with this left me with no choice and
Really nothing positive to write about as it only worked slightly for
Some few days and suddenly stopped working; reason why, i still don't
Know. I wish i had read absolutely all the reviews on here before
Actually jumping into this and giving it a trial. Just got to discover
Majority of the reviews are not so good enough as regards the spy
Software. In the process of getting along, i discovered quite a number
Of reviewers saying how they got help through getting to hire spy
Experts and things like that; i have been skeptical about getting the
Help of a spy expert initially; but i don't have a choice now since i
Thought this software would really getting the job done for me but it
Really didn't. Therefore, i also did what majority of other
Reviewers did and i decided to hire a spy expert **HACK. W I Z Z 1 at G
Mail. COM*** to get the mobile phone spy done for me and bingo he came
To my rescue and i was finally able to gain absolute access into my
Targets devices; an iphone and an android, i got to gain real time
Access both in online and offline mode with daily update; it was amazing
As virtually everything happening on both devices was made visible to
Me including sms, call logs, gallery folders, social media activities,
Whatsapp, facebook, instagram, snapchat, twitter; chats and chat
History, GPS location etc and all. **H A C K. W I Z Z 1**AT**G mail.
COM** made this all possible and it was indeed a success after all.

Date of experience: April 1, 2019
California
1 review
1 helpful vote
Follow Natalia W.
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Xnspy alerts are the best. I don't have to sign-in myself to see if there's some activity I might be interested in. I have set alerts for locations, emails, words and people that concern me and get all the relevant details on my email.

Date of experience: March 28, 2019
Australia
1 review
12 helpful votes
Follow Teazer T.
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Hello Katie,
This software was initially really good however of late it hasn't been the same. Information not uploading and details of location as such not described as previously. I renewed 3 months this morning and now no data is uploading. It has been suggested that I reinstall which is a little hard at times. I already reinstalled once in 2018. Setting have been refreshed almost every second day however has ceased this morning. Would someone please assist with remote installation? URGENT thank you xo

Date of experience: March 24, 2019
New York
1 review
8 helpful votes
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7.5/10
March 21, 2019

This might still be a very generous rating but I feel my overall experience was satisfying. The application does what it says: easily let you spy phones. A few improvements and Xnspy could be the number spyware in no time.

Date of experience: March 21, 2019
Indiana
2 reviews
2 helpful votes
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Waste of Money
March 20, 2019

BUYER BEWARE: This app only works on iPhones that are iOS versions behind the latest update. If you are one that doesn't update the software on your phone, this app might be for you. If you like keeping within an update or two, run far away from this app. After downloading the XNSPY app, all I can see is websites visited and photos but no calls or texts. My fault for not reading the fine print, but seriously, my phone is on iOS 12. 1. 4 and they only support up to iOS 9. 0. 2. How they can claim to be "World's Most Powerful & Non-intrusive Mobile Spy App" is beyond me. Had the app for 48 hours before I realized the issue and they would only refund half the money. Remember to check compatibility before choosing a spy app. They are many others out there that are at least at iOS 11. 4. 1.

Date of experience: March 20, 2019
North Carolina
1 review
9 helpful votes
Follow Stephen W.
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It's feels great to finally have a decent spyware app that's free of BS. Great work, team Xnspy! I have wasted enough money already on these apps and I was going to go very nasty in my review if this app hadn't worked either. But, that didn't happen and I am very happy!

Date of experience: March 19, 2019
California
1 review
1 helpful vote
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Their policy says you have 10 days to try it then they will give you a refund if your not happy. When I asked for the refund the sameday I paid for it. They said no they can not give me a refund.

Date of experience: March 18, 2019
Pakistan
2 reviews
6 helpful votes
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I am using XNSPY from almost 6 months and I face a lot of difficulties in the start to make this app work but failed every time.
I want to appreciate the support staff the way they helped me in that time. They all helped me to get it fixed. But Katie Ford is the one who helped me last time with the installation and believe me. Its never stopped working from last 3 months and I really appreciated her knowledge for the phones. Seriously Katie people like you are hard to find and lucky to have. I will suggest EVERYONE to contact her to solve your issues. She is the master of this monitoring stuff.

Date of experience: March 8, 2019
Canada
1 review
8 helpful votes
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Shocking!
February 15, 2019

It's a bit shocking to me how Xnspy still manages to do all that. Android P and Oreo offer pretty good device security. But who cares. I get what I get and thank you for that.

Date of experience: February 13, 2019
Philippines
1 review
10 helpful votes
Follow David B.
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I have had use mspy and Flexispy in the past and they both are abysmal. They make big claims and not provide even 50% of the mentioned features. Xnspy is different. It has good amount of spying features; it's easy to install and the support team is also very helping. My only issue is how sometimes data stops uploading so I have to leave a ticket to get it fixed. It eventually works.

Date of experience: February 6, 2019
New York
1 review
12 helpful votes
Follow Emily W.
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The long feature list is impressive. The installation is neat and easy and they provide all the helpful material to get started. Lucky I got my hands on Xnspy in the first place. 5/5 stars from me if this app won't screw me up. Will edit my review after a month.

Date of experience: February 4, 2019
New York
1 review
12 helpful votes
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I am really surprised to see that Xnspy is compatible with Android Pie (P)! The developers are very fast in updating the app to the latest operating systems. So even if your kids upgrade their phone to the latest OS, Xnspy is still gonna work. Isn't that awesome?

Date of experience: January 28, 2019
California
2 reviews
5 helpful votes
Follow Armando D.
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This company advertises its services at though you will have access to all these great tools for tracking and monitoring phone usage. The is simply NOT the case, and when you reach out to them (cannot get them by phone of course) vie e-mail they provide no help AND very short AND RUDE answers. After multiple attempts try and fix it on my own all I was able to do was track a phone call log. For $149.99. Both the product and customer service are - as you can read in other review - COMPLETELY USELESS!

Date of experience: January 25, 2019
Katie F. — XNSPY Rep
over a year old

Hi Armando,
We are extremely sorry to hear about your unsatisfactory experience with Xnspy. However, we would like to mention a few things: We do have a 24/7 online chat support available which you could make use of to resolve your issue. Apart from that, we take complete pride in our product; for one, we have a great Dev team that works around the clock to ensure our users get the best monitoring experience and that their issues are resolved in 48 working hours.

We have very categorically mentioned every tiny bit of detail regarding product features and how the app works. We try to be as transparent as we can. Still, sometimes, users tend not to read the prerequisites of using Xnspy before making a purchase.

If you haven’t been able to use all of the features that come along your subscription, there could be some bug that we can fix easily. Kindly provide us your ticket number so we can further look into the issue.

From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.