This was my second time ordering from YesStyle. I placed an order for 3 items - a skirt, a shirt, and a pair of tights. When I received the confirmation email, it said the order would ship out the next day.
The next day, the status changed and said it would ship out in about a week. I was confused but didn't question it.
I waited until it said it would ship. However, instead of getting an email confirming it shipped, I got an email saying one of the items I had ordered (the shirt) was not in stock and they would not ship anything I ordered until they received it from their suppliers. They were not sure when it would arrive.
I waited a few days but then got worried and emailed them back. I asked if they could ship the items that they already had and ship the last item later when it arrived. They said they don't currently do split shipping.
I was happy they actually read my email and replied the next day. I knew that real people were sitting behind a desk offering help. I knew that I could get somewhere now that there was someone actually replying (some sites don't reply or have auto-bots that reply for them)
I emailed them again and asked if I could switch the item that hadn't come in for another item of equal or lesser value.
Once again, the next day I received an email. They had refunded the money I paid for the shirt. That wasn't what I wanted them to do, but it was a simpler solution and it worked out for me. I could still get something else if I wanted to without the extra hassle. In fact, I feel silly not having done that instead.
The next day I got an email saying the items were shipped. I felt reassured and happy with my service. A week later, the items came in the mail. Perfect condition, great quality, free shipping, and good prices (I know not all brands by YesStyle have good prices though but what I bought was a good deal).
So once again, I was pleased with my service. I give everything a 5 star. I know by experience that they will deliver good service each time you order and there's real people (not scammers and bots) behind this site.
(small detail: everything fit perfectly like it was supposed to. I wear a Medium so I ordered a Medium. Fit exactly how it should)
I don't think I'll ever need returns on this site.
I feel that with clothes, you can order the size you would normally wear in your country without worrying about it being too small. I know Asian sizes can be risky because they're smaller but they fit like American clothing.