I placed an order with YesStyle (No. *******) and was shocked to find that every single item in the parcel was covered in a thick layer of dust. Even more concerning, some items had black staining on the packaging, resembling soot or dirty water residue that had dried. This wasn't just a cosmetic issue — it clearly indicates that the products had been stored in uncontrolled, unsanitary conditions, likely in hot outdoor warehouses. With Hong Kong temperatures often reaching over 40 °C, this raises serious concerns about product safety and integrity. I've been a long-standing YesStyle customer, having placed multiple orders over the years, and was even an Elite Club Gold Member at the time. This is not a complaint from a casual or first-time buyer. I filmed a detailed unboxing video showing the state of the items and submitted it as evidence. However, YesStyle never accessed the file (confirmed by access logs) and simply replied that all items were "in good condition." Before I could respond, they issued a partial refund for two items — implicitly admitting at least those two products were unacceptable. However, the rest of the order was in the same state. I ultimately received a full refund through my credit card provider. To determine whether my case was unusual, I used AI to analyse consumer reviews across platforms. The findings show a clear pattern: More than 3,500 Trustpilot reviews describe products arriving dusty, melted, or rancid, often linked to heat exposure. On Sitejabber, over 20% of negative reviews report similar issues — expired or spoiled items and visibly poor packaging. Reddit threads contain hundreds of reports involving expired, deformed, or visibly dirty cosmetics. TikTok videos under hashtags like #yesstyleexpired and #yesstylespoiled show dozens of similar unboxings. It's clear that this is not an isolated incident, but part of a systemic issue. Even more concerning is YesStyle's consistent pattern of dismissing clear evidence, which was also confirmed through the AI review analysis — many consumers report being ignored or dismissed despite providing photo or video proof of product damage or poor storage. There are many better options — such as StyleKorean, Olive Young Global, and Jolse — with reliable storage, faster delivery, and much better customer service. I will not be returning to YesStyle and strongly encourage others to do their research before ordering.

The website design is well made. It's easy to look for the products or clothing styles you need. You can look things up by photos too. When you place an order, YesStyle might have the product in stock, if not they will place and order to their warehouse from that brand and once all the items you've ordered has arrived, they will package it together and send it to your address. The prices YesStyle lists on their site reflects the original price listed on the original brands' site plus the cost of ordering the products to their warehouse. YesStyle wants to make profit off this as well, so most of the prices will be a bit higher than what is listed on the original brands' site. YesStyle always have sales year round, so it doesn't really matter if the sales end cause it never does. The site just makes it seem like the sale will end to pressure you into buying it. The flash sales have a time limit on when the sale ends. The prices are comparable to other sites like TesterKorea. Sometimes I find it cheaper on YesStyle and other times I find YesStyle to be double the price of what the other sites are. The good thing is that YesStyle is able to get a huge variety of brands and products from South Korea and Japan compared to other sites. Always double check the prices with other trusted sites. Don't be fooled if the site says something is on sale for 80% off flash sale, because chances are they just marked up the price and put a stamp on it saying it's 80% off now but in actuality it's probably 10%-30% off max. A lot of the Chinese "branded" stuff you can find it cheaper on eBay or Aliexpress to be honest. It's the Japanese and Korean brands that's probably more worth buying since YesStyle offers free shipping. The free shipping used to be at a minimum of $40CAD, but now it has gone up to a minimum purchase of $135CAD for free shipping. I guess you could combine shipping with your friends and family to get that free shipping. When you checkout, there's a lot of coupons and rewards you can add to have more discounts. If you search on reddit, there's a thread where people post their reward code that you could add to get an extra 2% off. You can usually find coupon codes on google too. YesStyle also offers a membership reward system, where the more you spend, the more points and rewards you get in return. This is a good strategy to get returning customers and to have customers spend more. If you join the YesStyle influencers program, you get even more discounts. YesStyle doesn't offer refunds. They will "refund" you in the form of store credit even when it's due to a mistake on their end like sending in the wrong item or not having stock in the item you bought. I don't mind a store credit if it's something I wanted to exchange or return after I received the item, but if they didn't send me an item yet, then I want the refund back to my credit card or PayPal. You would think that the company will package items more properly the more you buy as well. I've had my items shipped to me in less than favourable conditions. They have shipped the items to me in just a destroyed shoe box and in banged up box that is flimsily stuck together by tape. Least if the item you order breaks during shipping, they will at least resend it to you. But if the item broke during transit and there is no more stock to send, then they will refund you in the form of a store credit. I think it should be refunded to my credit card or PayPal since the fault was on YesStyle for not packing it properly. I've had to open up cases on PayPal to get my money back from this company before, so best thing I can suggest is to pay using PayPal in case you need to open up a case to get your money back. The response time from their customer service is pretty quick and they translate all the foreign information into English with converted size measurements. Well until the company fixes any of those problems, I will not change my review for this company.

YesStyle typically buys in stock at huge quantities and their warehouses are based in Hong Kong meaning you can purchase products for really great prices. They frequently update the site with sales and price reductions because they frequently restock their warehouses. All of their branded cosmetics and brand name clothes are genuine.

I do find the website to be somewhat misleading. In the EU, you can't create a "false sense of urgency" when it comes to marketing your products to buyers. The YesStyle website is littered with "sale ends soon" warnings and 80% sales that crop up every other month. They are able to bypass these false advertising laws by putting an item back up to full price when low on stock (so as to deter people from buying it) for a few weeks and then dramatically drop the price back down again.

I have only ever had to contact their customer support team once but I have heard horror stories from a friend who explained that it took upwards of 5 emails to actually contact a real human. Not only is their support team largely automated but they also only offer refunds (whether that be for damaged, lost or unfulfilled orders) as store credit unless you open a dispute with your bank. I have never been charged additional customs or handling fees. They do promise to reimburse you for any customs charges but this will only be provided in the form of store credit.

Shipping takes months. Strangely enough I find that my smaller purchases ~£30 arrive much faster than my purchases >£80 even though they aim to ship large orders before small ones. Everytime I have purchased from them, they ship directly to PostNL where it is then relabelled and shipped to me. I assume this is due to the hassle that comes alongside declaring cosmetic goods (as these are much harder to export/import than things like toys or clothes). The worst I had encountered was a smashed box and eyeshadow pallete. Shipping takes on average 16 business days to the UK but I am quite happy to wait.

YesStyle is a great website but it is worth being slightly cautious of their business practices and sales. If you see something you like but it is just too expensive, wait a week or two and the price is bound to drop. I also advise against buying anything fragile like eye shadow palletes as it is not worth the hassle of fixing/contacting customer support should they arrive damaged.

I requested a refund for a recalled item to be refunded via Paypal. FYI, Yesstyle DOES NOT know how to complete this the correct way. They sent me payment as "goods and services." This makes it look like I sold something to Yesstyle and they were sending me "payment" for goods. They should have sent me a REFUND via Paypal. By doing it this way, Yesstyle does not pay the fee that they are supposed to as a Seller. This way, they pass on the fee to me for sending me "payment." I was patient and explained that they did not send me the refund correct - for some reason Yesstyle can not understand what they did wrong. They try to blame Paypal for other fees, etc etc. I can clearly see in my account that Yesstyle sent me my refund in this incorrect way. Paypal even asks me what type of "goods and services" I sold to Yesstyle. I never sold anything to Yesstyle. I am supposed to receive a refund for an item that was recalled. I emailed over 5 customer services representatives, being patient and understanding... and explaining in detail what the issue was. NOT ONE represented seemed like they even read what I wrote. They ONLY repeated that they sent me a refund. They even tried to make it seem like I was asking for more than what I paid. I just wanted them to fix the issue that Yesstyle caused (initiated the refund the wrong way causing me to be charged a Seller's fee). I even offered to "reject" the payment they sent me so they could resend it the correct way. I even suggested that if it was too difficult that I could just reject the payment they sent me and I just receive credit. I even explained that rejecting the payment meant that the payment was returned to them. The customer service is very lacking - I was very clear and very patient. Through every email NOT ONE customer service rep seem to have made an effort read my request. IF YESSTYLE DOES NOT KNOW HOW TO ISSUE REFUNDS THE CORRECT WAY VIA PAYPAL, THEN DON'T GIVE CUSTOMERS THAT OPTION. This would prevent a lot of issues. I would not recommed Yesstyle because of the incompetent customer service.

I wouldn't be surprised if Yesstyle emailed me AGAIN saying that they sent me a refund... or that I can not get more than what I paid. This is not the problem and they just can't seem to understand that.

I ordered two times. First order was smooth, second time order was on March 13 2017, they say shipping method is express. So far I still not receive this order. Wrote lot email No body answer just auto reply, and called many times No answer. I want my money back No answer. Anybody should know how they do there businesses. Do not buy from them. Do not buy from them.
See order details below:
Order Number: *******
Payment Method: Credit Card
Shipping Method: Express

Item Description Catalog No. Quantity Unit Price Total Expected Ship Out Date
Short-Sleeve Skater Dress [Wine Red - XL] *******504 1 USD19.90 USD19.90 March 27,2017
Tree Print Tab-Sleeve Blouse [Peacock Blue - One Size] *******069 1 USD19.85 USD19.85 March 27,2017
Cable-Knit Vest [Navy Blue - One Size] *******838 2 USD17.90 USD35.80 March 27,2017
3/4-Sleeve Open Front Cardigan [Off-White - One Size] *******325 1 USD29.90 USD29.90 March 27,2017
Hooded Knit Cardigan [Blue - One Size] *******759 1 USD35.90 USD35.90 March 27,2017
Mock Two-Piece Blouse [Blue - M] *******495 1 USD19.90 USD19.90 March 27,2017
Long Cardigan [Pink - One Size] *******650 1 USD24.90 USD24.90 March 27,2017
Turtleneck Fringed Sweater [Light Blue - L] *******798 1 USD39.90 USD39.90 March 27,2017
Set: Floral Dress + Knit Vest [Blue Gray - M] *******617 1 USD49.90 USD49.90 March 27,2017
Long-Sleeve Lace Panel A-line Dress [Green - XXL] *******797 1 USD40.90 USD40.90 March 27,2017

Coupon Code: 2017PARTY
Coupon Total*: USD20.00
Credit Total: USD0.00
Subtotal: USD316.85
Tax: USD0.00
Shipping (Express): USD0.00
Eligible Stylebucks: 297
(Stylebucks amount will be finalized and awarded to your account after order has been shipped.)
Order Total: USD296.85

Too much step to create a new card payment

More ranking possibilities needed

Quick and easy online ordering

Your orderformat is very complicated

It's already 2 weeks my package is still not here