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Your Pool HQ Reviews Summary
Your Pool HQ has a rating of 1.6 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Your Pool HQ most frequently mention customer service, business days and credit card. Your Pool HQ ranks 110th among Swimming Pool sites.
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Ordered part June 11
Money taken June 11
Still waiting for my part July 4
Sent e-mail no response
Called no response
Tried to leave message voicemail box full
We are truly sorry to hear about the problems that you had under the previous yourpoolhq ownership. As the new owners, we strive to make customer service our top priority. We have a dedicated customer service representative Deb, who is here for all your customer service needs and concerns. We also have experienced industry representatives’ that can help find what you are looking for. We would like to prove to you that we can do better. If you decide to give us a second chance, please email us for a coupon code towards your next purchase.
No one answers phone.
No one answers email.
Reported them to BBB.
My account is still processing but it didn't take them anytime to get my money. Ordered June 21,2018 still waiting on part.
Ordered pool part came quickly but didn't work. Called for return info. Called to see if return was received and they confirmed it was received. Has been 3 weeks and still no refund made. Sent several emails and made several calls, no answer and voice box is full so not able to leave a message and no emails have been responded to. WHERE IS MY REFUND OF $65.99!
Order placed on 6/4/18. I haven't received order, voicemail is full, no answer during business hours and no answer to emails. I think I've been scammed out of $258.
No answer. No customer service response no email response. Most likely a scam company. I had to contact my lawyer and cancel bank transaction. Do buy!
Totally unacceptable. I placed an order for a simple part over a week ago and the shipping status still shows "processing." I've sent numerous emails to the customer support email provided without any response. I've tried contacting the store front phone number *******555 repeatedly and it's never answered. The voice mailbox is full so you can't leave a message. In the meantime, my pool is shut down turning greener by the day, awaiting a part Yourpoolhq apparently can't ship.
I had a complicated parts issue that they quickly stepped up to resolve and ensure I got the right part in my hand, even before sending back the part they already shipped. They were genuinely concerned in putting my needs first and I will only shop with them in the future.
Old unit lasted 10 years plus. Relay and high temp unit failed Cheaper to replace than repair. Great way to go. Same as old model but with improvements
I dont know if its because I am not a customer, only a guest, but I never received a tracking number when the product shipped. Also, the shipping info that I provided via paypal checkout was not used in its entirety so I had difficulty getting my package. Other than that, prices are great, product is what you need. website is very helpful.
Very easy to order and at a GREAT PRICE... about $25 cheaper than the store! PERFECT! I will definitely be buying from you again for our pool needs!
I have ordered in the past from this companyand they were very KNOWLEDGEABLE and very helpful fiding what I needed. I recently placed another ORDER and with the Holiday's I thought it would take a longer time to receive, but the order arrived on time and exactly what I needed. GREAT JOB! And HAPPY HOLIDAY! I 'll be speaking soon as I just Purchased another house with a BIGGER POOL! :)
The delivery time was very good it appears because it came out of Georgia.
The Drive Controller is installed and working well.
Thank you
The small jets I ordered worked perfect on my old hot tub. Thanks for having so many products to choose from
Lightweight, easy to use, works great! This pump is easy to maneuver and pumped the water off the cover really fast. Looking forward to the ease of using this pump.
Very well packaged and arrived quickly. Best price that I found. Follow up email to confirm receipt and satisfaction. Will use them again without hesitation
Part/component arrived within the 2-5 business days as stated when ordered. Impressed. That doesn't always happen with other items/other businesses I've delt with.
Slow on shipping as I called and they said they were shipping my order that day, they didnt. Being a customer honesty is a good policy for a first time buyer.
Easy to navigate the options and order the correct part. I've had no problems with price, payment, or delivery. This is my favorite site for pool supplies.
From the business
At Your Pool HQ we specialize in the sale of new equipment, replacement parts, commercial pools, pool covers, maintenance tools, chemicals and anything else needed for swimming pools and spas. We carry over 10,000 items and our inventory is growing daily. We sell to the public as well as commercial accounts through our website: www.yourpoolhq.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to extend our sincerest apologies for the negative experience that you received under the previous yourpoolhq ownership. As the new owners, we are working hard to create a better customer experience. We have a dedicated customer service representative Deb, who is here for all your customer service needs and concerns. We also have experienced industry insiders that can help answer any questions you may have. We would like to prove to you that we can do better. If you decide to give us a second chance, please email us for a coupon code towards your next purchase.