• YumeTwins

YumeTwins

Write a Review

Overview

YumeTwins has a rating of 4.2 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box, and customer service. YumeTwins ranks 12th among Subscription Shopping sites.

  • Service
    82
  • Value
    88
  • Shipping
    85
  • Returns
    39
  • Quality
    84

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
6
Neutral
0
Negative
1
140
See all photos
How would you rate YumeTwins?
Top Positive Review

“Love it!”

さま B.
6/19/24

Ordered many boxes and I'm never disappointed: Love the cute and kawaii goods everytime, not that expensive although the shipping can be a bit expensive but pretty fast for my experience: very good experience I recommend!

Top Critical Review

“Not worth it”

Marina B.
8/7/24

I signed up because I wanted a Ghibli extra they advertised. The box showed up, and it didn't contain any of the extras. It took a complaint and a "courtesy" from their customer service to get what I had already paid for. Most of the boxes went straight into the trash, with some items being able to be donated at least, most of it was simply cheap, unusable trinkets. When I thought I was finally done, they charged my card without authorization and then could only give me an equivalent store credit. WAT? Terrible customer service, fine little knick knacks. Save yourself the trouble and go to the dollar store.

Reviews (324)

Rating

Timeframe

Other

Reviews that mention popular keywords

subscription box (24)
Thumbnail of user rhiannas5
1 review
1 helpful vote
  • Send Message
September 13th, 2019

I work away a lot so when I Skype my partner and he says my Yume Twins box has arrived it perks us both up. He doesn't appreciate the kawaii items as much as I do but it takes us both back to our months in Japan!
I really enjoy that's it's a mix of practical and cuddly items so our house is full of unique items all the way from Japan.
I have been a subscriber for over a year now and have no plans of stopping!

Thumbnail of user cheyennet10
1 review
0 helpful votes
  • Send Message
March 29th, 2020

The cutest subscription box ever! Everything is so high quality and so amazing! They curate all of the items and they go together so well! My first box was the April 2020 box and I am so pleased with every single item! The plushie is AMAZING I never expected such a good quality plushie! It also isn't just items that are gonna sit around either they give you a ton of cute useful things that you could never find in a store in the US!

Thumbnail of user catherinec285
1 review
0 helpful votes
  • Send Message
November 7th, 2019

Just received the October's box a couple of days ago, & was just able to open it tonight.
I love the fact that everything fits & matches with each other, and the best part is that it arrived just in time for me, since I just started going to the gym, & I actually needed those items.

Thumbnail of user sarahs1811
1 review
0 helpful votes
  • Send Message
September 4th, 2020

I highly recommend Yumetwins products. Very cute and practical items in their boxes for an affordable price. Just received this month's box and can say that I am extremely impressed with the care that went into packaging and delivering the box. It is the fastest box I have received yet! Will recommend to anyone I know. Always a fan of the merch I receive each month I participate!

Thumbnail of user pe35
1 review
0 helpful votes
  • Send Message
July 21st, 2020

So I first bought this box for me and my daughter to get cute things for us to share. I did this around the time the pandemic was just ramping up in the u.s. and because of that the mail was tenuous I was worried about getting anything. But I thought the cuteness would help take our minds off what was happening. Unfortunately our first box didn't reach us until July, we subscribed in April. That was a bummer but Yumi twins were easy to contact and helpful with trying to figure out when/if the box would ever arrive. Once it did arrive we loved it and I renewed my subscription the next day. The August box arrived quickly and with no trouble. Everything in it is super cute and most of the items are actually useful, ex. Ice pack, reusable bag. I would recommend highly, it brings a little joy to the day and adds a bit of cuteness that we could all use.

Thumbnail of user brittneyf18
1 review
0 helpful votes
  • Send Message
April 4th, 2020

I was skeptical of getting any type of subscription box at first, but Ive always wanted to go to Japan and I love all the cute stuff they have there so I thought I would give it a chance. I love it, this is my 7th box and everything has a practical use, and if you don't like something you can always re-gift them!

Thumbnail of user shyw2
1 review
0 helpful votes
  • Send Message
October 30th, 2019

This is honestly the best box ive seen. I love all the cute items in them. My sister and i love opening them together. The diversity of the items means that we always find something that we each love.

Thumbnail of user angelr222
1 review
0 helpful votes
  • Send Message
September 29th, 2020

My first ever yume twins box was this October box and it is so adorable and worth it. I got the pumpkin hat which I love and a free bonus item which is a hello kitty fork. I ordered multiple different October boxes from a few different kawaii sub services and this was the first to arrive which I'm very happy with. Thank you so much!

Thumbnail of user annad445
1 review
0 helpful votes
  • Send Message
October 13th, 2020

I'm surprised with how happy these boxes made me :). All items are adorable and high-quality. They are also very useful, especially the stationary and the bags! The packages are sent early and with priority shipping they arrive in a week. That's a record time since I live in Poland and usually I have to wait months for international packages. I'm very satisfied with this subscription and I'm gonna continue using Yumetwins services :)!

Thumbnail of user jessicao166
1 review
0 helpful votes
  • Send Message
January 12th, 2020

I've gotten a monthly box from yume twins twice now and lived everything in both. The items are definitely great quality and all officially licensed. Shipping does take a suuuper long time but it's worth it!

Thumbnail of user renar13
2 reviews
0 helpful votes
  • Send Message
October 13th, 2019

Not only everything you receive is soooo cute but some of the items are useful and/or can be used daily. And with Streaks you can get discounts on your subscription which other subscription crates don't offer. I would definitely recommend anyone who loves Kawaii (cute) stuff to try YumeTwins.

Thumbnail of user rebeccap260
1 review
1 helpful vote
  • Send Message
September 13th, 2019

I had a friend tell me about this box, and I haven't regretted getting it! Really cute, practical items that I can use, and I love Sanrio characters, which is most featured, so it works out! Love it overall.

Thumbnail of user sarahh545
1 review
1 helpful vote
  • Send Message
September 13th, 2019

Although I haven't received my box yet, I've been so impressed with their communication. Despite a typhoon in their area, they shipped my box out in a timely manner, and have overall been very pleasant to work with. Can't wait for my Kawaii box!

Thumbnail of user adrianar74
1 review
0 helpful votes
  • Send Message
August 20th, 2020

I got the August crafting box and everything was so cute. I am always impressed with the diversity and quality of the items from yumetwins. My only suggestion would be to have the option to customize your box a bit more, as often I am unable to get items from the series I most enjoy of the options presented.

Thumbnail of user asmaah3
1 review
0 helpful votes
  • Send Message
November 13th, 2019

All items are satisfying and well used! I enjoy and find every item useful. My friends got jealous, guess who recommended them to join yumetwins! I was never disappointed, each box was filled with super duper kawaii items. I'm honestly so glad i accident clicked on the ad that was on instagram!

Thumbnail of user staceya150
1 review
0 helpful votes
  • Send Message
October 4th, 2021

Yume twins mystery box is fantastic. Every month has amazing content. I know that when the box arrives from Tokyo (in 5-7 days from dispatch) that I'm in for a treat. This months items were a mix of cute and truly beautiful. The Sakura patterned ceramic bowl was a particular favourite and I can't wait to use it.

Tip for consumers:
Make sure you claim your streak and Japan Haul reward points

Products used:
Yume Twins Mystery Box

Service
Value
Shipping
Quality
Thumbnail of user emilyc292
1 review
1 helpful vote
  • Send Message
September 13th, 2019

I enjoy getting a box each month. The items are cute but maybe not always worth the money. I think if you love the stuff it's totally worth it because it'd be hard to buy it elsewhere. But I wouldn't say you exactly get bang for your buck. If you know what I mean. I still enjoy getting it though also it can take a while to arrive. (I live in Australia).

Thumbnail of user inaraw
1 review
0 helpful votes
  • Send Message
September 7th, 2020

I love the September box! The Kawaii stationary fits perfectly in my pencil case and everything is SUPER adorable. It came surprisingly quickly in the mail and I was so excited to open it. 10/10 would buy another and recommend it to others

Thumbnail of user heathertheelvina
1 review
0 helpful votes
  • Send Message
June 30th, 2023

It has been so fun receiving YumiTwins each month! Every month has different Japan kawaii merchandise. It's great to see what is inside each box every month. My nephews also enjoy receiving gifts from me!

Service
Value
Shipping
Quality
Thumbnail of user serenitic
1 review
0 helpful votes
  • Send Message
December 6th, 2020

I find this subscription great! I've tried a competitor and let's just say the customer service with yumetwins blew me away. Plus the shipping is much quicker, even dealing with Covid this year.

The items are cute, not cheaply made and I like how they don't focus on just one character or franchise every month. Also you can easily skip a month or extend your subscription easily with no fuss.

I see extending this subscription through the new year and enjoying more cute boxes with my preschooler!

Service
Value
Shipping
Quality
Thumbnail of user nicholey4
3 reviews
18 helpful votes
  • Send Message
September 9th, 2020

So far I've received 5 boxes. Every box has had different types of items, but the kawaii characters are often the same (ghibli, Sanrio, sumikko gurashi, my melody, Pokémon). You don't get to choose which characters or items you get. I give anything that doesn't fit my taste to friends and family. The only change I would like is to see the various possible items for sale on the site, so if I get a character I don't care for then I might be able to buy the one I do like. Overall it's fun, I look forward to receiving the boxes and love the surprises.

Tip for consumers:
If you use the site to buy some things (via Japan haul instead of the subscription box) - I don't think they ever restock any thing, so if you want it then you need to buy it while it's available.

Products used:
The boxes contain a variety of things, some I used and some I didn't and decided to give away. If you love cute Japanese things then you'll probably enjoy the items they send.

Thumbnail of user kendraj54
1 review
0 helpful votes
  • Send Message
October 17th, 2020

They are very helpful answering any questions or concerns. When my boxes where late due to covid they made sure to help me know where it was and why it was slow. I also get excited when I know a box is coming because I love everything about them.

Thumbnail of user teresaw196
1 review
0 helpful votes
  • Send Message
September 15th, 2019

My family is addicted to subscription boxes, and this is one of our favorites. I was lured in by their Studio Ghibli items, and greatly enjoy the other franchises they've introduced me to. I love that the items are not things I see in most American stores, so my daughter ends up with unique items to show her friends. Her friends actually have wanted to be included in the unboxings and have a great time with it. We look forward to receiving these boxes for years to come.

Thumbnail of user kaylae52
1 review
0 helpful votes
  • Send Message
September 21st, 2020

I've received 2 yumetwins boxes so far and they were both *soooooo* cute! I now have a new favorite little Sanrio character, Cinnamoroll. I got a pillow version in the September box and I just opened the October box and got this adorable little spooky plush!

Very happy with the Japanese things I have received so far! Yumetwins also has different ways to gain points that will give you incentives or possible prizes.: 3

Thumbnail of user kaitlynp44
1 review
0 helpful votes
  • Send Message
November 19th, 2021

Every month I get my box, it's always in perfect condition and gets to my home fairly quickly. It's always so much fun to unbox and get new items every time! Highly recommend for people wanting kawaii items in their life

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user yumet1
Yume T.
YumeTwins
Typically does not respond to reviews
YumeTwins is here to give you an authentic Japanese culture experience and provide you with the best experience possible through everything kawaii. We venture out to find high quality plushies, cute kawaii stationery, squishies and other surprises and deliver them in a super kawaii box! Best of all, shipping is free worldwide!

Each YumeTwins box is completely unique, ensuring each and every month’s box will be as exciting as the last! Thank you for being a part of the family and we hope you enjoy your kawaii journey with us.

How do I know I can trust these reviews about YumeTwins?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about YumeTwins?