Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.
Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer
ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.
This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery
I orderd some Melissa 'anglomania' dragon lady jelly shoes from them, they are just the cutest shoes with a big heart placed front and center on the shoe, i ordered from them mostly because i was in awe of the 365 days return policy, you can return shoes if they are in the condition they came in; i tried the shoes on but theres not much you can do to see if theyll bother you really without making them look worn, so i decided to make a risk and wear the shoes out, OUCH they hurt badly about halfway through the day ( and most was just sitting in class), & theyre definitely worn on the botton now, so im not going to try and return them, the plight of ordering shoes online haha.
Slightly obsessed with boots! Zappos helps with that. Excellent selection, super fast shipping. Love all my purchases!
Are you kidding me, zappos needs reviews? You don't know how awesome they are? For shame! Free shipping both ways, great service, huge selection!
You can find wide widths sizes for everyone from adultss to kids. Love free returns no hassles, and delivery is fast and on time
Good deeals but not very happy with the quality of the items. I will try to buy from another seller next time.
The first time I ordered shoes from Zappos I got the wrong size. Sending them back for new ones was a breeze. No one has better service than zappos.
I don't know how they do it but they have super fast delivery and great prices. I will be going back to them to get another pair of uggs!
This company does everything right. I couldn't be more satisfied with everything from selection, shipping, return policy and customer service.
I have always been a Zappos shoe-shopping kind of girl. What's not to love about going online, not having to try on anything, not having to wait in lines and having shoes show up at your door within a DAY or TWO!? What, they don't fit right or just don't suit your fancy, no worries - send them back for FREE! I had a poor shipping experience with them once about 5 years, where they accidentally shipped the wrong pair of shoes to me 3 TIMES before finally getting the shoe model and size correct to what was ordered. It turned out being a barcode issue in their plant - boxes were mislabeled with incorrect SKUS and the wrong item was accidentally being re-picked an re-shipped in error repeatedly. It really wasn't a painful experience bc this company has the BEST customer service I have ever experienced online. Agents called and emailed me about the status of my order every step of the way, their emails are fun and made me laugh and I really didn't mind the hassle bc they took the time to take care of me. I ended up scoring VIP status through this experience which has allowed me to be part of a 1-day free shipping club which I absolutely LOVE. Best part of Zappo's these days is that they don't just sell shoes, they sell clothes and all kind of other great merch which has allowed me to find the majority of my attire on Zappos or amazon. Thanks Zappo's, you've made my life so much easier. :)
I found the rarest shoes, Adidas Adan, on Zappos. I had looked everywhere, but with no luck. Them BAM!
SIMPLY THE BEST!
No hassle returns ever, plus you get exactly what is advertised!
This review is based on my personal experience with zappos.com
Ordered some Ugg-type boots - the real shearling kind and they came quickly and were exactly what I was expecting.
Always get my order the next day, easy return process if you are not satisfied.
Top of my list of go to websites!
I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.
I love to buy from this company. Everything about them is stand up! From buying to returning if need be. Never a hassle!
Zappos redefined online shopping for me years ago. And Ive been buying shoes from them ever since. Best support and best return policy
Zappos is the perfect company! They do what they say and are honest (rare these days). Overnight shipping for free! Love this company.
I think that is what the cool kids call them "kicks" All I can say that they carry some cool footwear and other fine stuff worth shopping online!
They are 99% perfect but they refused to post my negative review about a pair of shoes! They filtered it out! So their reviews are fake-ish I guess.
I wish they still took paypal, otherwise it's fabulous! Great shoes and clothes! Great customer service
Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.
I bought $1195 Movado watch from them and they ship me an empty Movado box with NO WATCH INSIDE. Total fraud and they're giving me a hard time about refunding it now.
Ordered from Zappos, called when they didn't arrive, agent gave excuse, told me to cancel/reoder- no
Love Zappos there Awesome never had a problem with this Company ever and who can complain with free shipping all the time nothing bad to say here
Zappos is a leading online shoe seller and is owned by Amazon.com.
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