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Zappos

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Overview

Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.

Positive reviews (last 12 months): 25%
Positive
3
Neutral
0
Negative
9
View ratings trends
17
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How would you rate Zappos?
Top Positive Review

“Excellent Customer Service and Selection”

Rekhmir S.
4/2/24

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

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Top Critical Review

“BUYER BEWARE”

Bruce B.
11/7/24

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

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Reviews (722)

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Reviews that mention popular keywords

return policy (61) customer service (194)
Thumbnail of user edwinj101
Finland
2 reviews
0 helpful votes
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August 11th, 2022

This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery

Thumbnail of user lolar1
Canada
21 reviews
80 helpful votes
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May 10th, 2011

I orderd some Melissa 'anglomania' dragon lady jelly shoes from them, they are just the cutest shoes with a big heart placed front and center on the shoe, i ordered from them mostly because i was in awe of the 365 days return policy, you can return shoes if they are in the condition they came in; i tried the shoes on but theres not much you can do to see if theyll bother you really without making them look worn, so i decided to make a risk and wear the shoes out, OUCH they hurt badly about halfway through the day ( and most was just sitting in class), & theyre definitely worn on the botton now, so im not going to try and return them, the plight of ordering shoes online haha.

Thumbnail of user emmag14
California
3 reviews
35 helpful votes
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October 27th, 2013

Slightly obsessed with boots! Zappos helps with that. Excellent selection, super fast shipping. Love all my purchases!

Thumbnail of user mikeys1
Michigan
4 reviews
13 helpful votes
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July 29th, 2013

Are you kidding me, zappos needs reviews? You don't know how awesome they are? For shame! Free shipping both ways, great service, huge selection!

Thumbnail of user jamersons
North Carolina
7 reviews
3 helpful votes
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February 26th, 2017

You can find wide widths sizes for everyone from adultss to kids. Love free returns no hassles, and delivery is fast and on time

Thumbnail of user kyliet4
Canada
5 reviews
0 helpful votes
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January 25th, 2017

Good deeals but not very happy with the quality of the items. I will try to buy from another seller next time.

Thumbnail of user markr22
Florida
4 reviews
8 helpful votes
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August 10th, 2011

The first time I ordered shoes from Zappos I got the wrong size. Sending them back for new ones was a breeze. No one has better service than zappos.

Thumbnail of user kassiet
Canada
3 reviews
6 helpful votes
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April 29th, 2013

I don't know how they do it but they have super fast delivery and great prices. I will be going back to them to get another pair of uggs!

Thumbnail of user katiel61
Missouri
2 reviews
0 helpful votes
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December 14th, 2017

This company does everything right. I couldn't be more satisfied with everything from selection, shipping, return policy and customer service.

Thumbnail of user kristing10
Utah
6 reviews
11 helpful votes
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April 23rd, 2016

I have always been a Zappos shoe-shopping kind of girl. What's not to love about going online, not having to try on anything, not having to wait in lines and having shoes show up at your door within a DAY or TWO!? What, they don't fit right or just don't suit your fancy, no worries - send them back for FREE! I had a poor shipping experience with them once about 5 years, where they accidentally shipped the wrong pair of shoes to me 3 TIMES before finally getting the shoe model and size correct to what was ordered. It turned out being a barcode issue in their plant - boxes were mislabeled with incorrect SKUS and the wrong item was accidentally being re-picked an re-shipped in error repeatedly. It really wasn't a painful experience bc this company has the BEST customer service I have ever experienced online. Agents called and emailed me about the status of my order every step of the way, their emails are fun and made me laugh and I really didn't mind the hassle bc they took the time to take care of me. I ended up scoring VIP status through this experience which has allowed me to be part of a 1-day free shipping club which I absolutely LOVE. Best part of Zappo's these days is that they don't just sell shoes, they sell clothes and all kind of other great merch which has allowed me to find the majority of my attire on Zappos or amazon. Thanks Zappo's, you've made my life so much easier. :)

Thumbnail of user williamsonu
Germany
6 reviews
0 helpful votes
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January 18th, 2021

I found the rarest shoes, Adidas Adan, on Zappos. I had looked everywhere, but with no luck. Them BAM!

Thumbnail of user jr28
New York
6 reviews
14 helpful votes
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September 18th, 2011

SIMPLY THE BEST!

No hassle returns ever, plus you get exactly what is advertised!

This review is based on my personal experience with zappos.com

Thumbnail of user se3776
Illinois
9 reviews
19 helpful votes
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January 30th, 2015

Ordered some Ugg-type boots - the real shearling kind and they came quickly and were exactly what I was expecting.

Thumbnail of user sh8707
Idaho
4 reviews
7 helpful votes
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September 17th, 2015

Always get my order the next day, easy return process if you are not satisfied.
Top of my list of go to websites!

Thumbnail of user millelarssonm
Denmark
1 review
0 helpful votes
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February 22nd, 2023

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aj673
Mississippi
5 reviews
8 helpful votes
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October 4th, 2017

I love to buy from this company. Everything about them is stand up! From buying to returning if need be. Never a hassle!

Thumbnail of user neilo22
Australia
2 reviews
3 helpful votes
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December 3rd, 2018

Zappos redefined online shopping for me years ago. And Ive been buying shoes from them ever since. Best support and best return policy

Thumbnail of user ninas33
New Jersey
4 reviews
21 helpful votes
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November 29th, 2016

Zappos is the perfect company! They do what they say and are honest (rare these days). Overnight shipping for free! Love this company.

Thumbnail of user stephaniel36
Colorado
6 reviews
2 helpful votes
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November 17th, 2015

I think that is what the cool kids call them "kicks" All I can say that they carry some cool footwear and other fine stuff worth shopping online!

Thumbnail of user kathrynb9
New York
1 review
2 helpful votes
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October 26th, 2013

They are 99% perfect but they refused to post my negative review about a pair of shoes! They filtered it out! So their reviews are fake-ish I guess.

Thumbnail of user rebekahs25
Kansas
3 reviews
23 helpful votes
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June 12th, 2018

I wish they still took paypal, otherwise it's fabulous! Great shoes and clothes! Great customer service

Thumbnail of user joshh306
India
9 reviews
0 helpful votes
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February 24th, 2021

Awesome shoes. They feels comfortable and fits perfectly while running. Good material and long time durability.

Value
Shipping
Quality
Thumbnail of user jayk817
New York
1 review
1 helpful vote
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August 6th, 2022
Verified purchase

I bought $1195 Movado watch from them and they ship me an empty Movado box with NO WATCH INSIDE. Total fraud and they're giving me a hard time about refunding it now.

Service
Returns
Quality
Thumbnail of user mendi.everett
New York
1 review
1 helpful vote
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December 2nd, 2023
Verified purchase

Ordered from Zappos, called when they didn't arrive, agent gave excuse, told me to cancel/reoder- no

Thumbnail of user jackied39
Massachusetts
7 reviews
16 helpful votes
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March 22nd, 2016

Love Zappos there Awesome never had a problem with this Company ever and who can complain with free shipping all the time nothing bad to say here

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