Zappos

The best shopping website/app ive used. Great filters that help you find exactly what you need, great customer service, no hassle free returns. No silly monthly clubs to join

I purchased a pair of Bed Stu boots and was excited to wear them. Unfortunately, I am returning them. They are a little too big and the bottom shows they have been worn.

Zappos.com has made our lives so much easier. I have foot problems and it often takes a very long time for me to find shoes which fit properly. Now, instead of dragging around from store to store, I can buy a bunch of shoes at Zappos and see what works for me. Often I wind up returning quite a lot of shoes, but there are ones that work, and I keep them.

Add to that a teenager who loves shoes but hates to shop. She also has really small feet and it can be hard to find her size in stores. That is another way that Zappos shines, IMO. And when both kids needed shoes for proms or special occasions, Zappos again really fit the bill. I got the shoes AND the little clutch purse there. Slam dunk!

None of this would be possible without their free shipping/free returns policy. And it's a 365-day return policy, too. I don't know how they can afford to do that, but they do honor it.

I still go down to my local high-quality shoe store from time to time, but if I'm searching for a particular thing and don't have the time or energy for that sort of physical shopping, Zappos really helps.

Zappos.com is an exemplary website. Not a scam! Everything arrives in exactly 2 business days and they give you a year to return the product if you never got around to using it. Amazeballs!

Picked up a half company top got it for a really good price quality is very good looks great as usual with end very fast delivery too quality service from the get go.

Every time I'm needing a particular product in a particular size or color. I go to Zappos as they always seem to have it.

They ship quick and their customer service is excellent.

This site is so simple and awesome! A lot of items to choose from, and the best part: FREE RETURNS, FREE SHIPPING! :) I have a hard time finding shoes that fit, so I took a chance with one pair that didn't work out. They responded quickly with a label for me to ship the shoes back, and they quickly sent me the right size. I love this site.

After being connected, I stated my issue: I placed an order 11 days ago but did not receive a confirmation email or any updates for my order. I have a pending transaction on PayPal for this order and I would like to cancel this order because of how long it is taking. He asks for some personal details which I provided and he proceeds to tell me he was unable to locate my order. I replied with yes because I never created an account. I did an express PayPal checkout. I send a screenshot of the only email confirmation I received (which was from PayPal) and he tells me unfortunately, that is a PayPal transaction number and not ours, and tells me he needs the Zappos confirmation number in order to locate it. Didn't I first mention that in the beginning? I did not receive an email confirmation or any updates on my order. He tells me to dispute it with PayPal and I tell him I am unable to because the order is pending and PayPal won't allow me to. Then, he offers a number to call to check my order verification based on the charge from the payment card. Again, I stated my card was not charged. It is PENDING and I would just like to cancel this order so they don't decide to charge and send me the order 3 weeks later or whenever they decide to, when I already purchased another pair elsewhere. 30 minutes later and there is no response. The issue has not been resolved, I was just left hanging.

Will be a regular customer since they were very professional and helped a lot with the experience! Others will charge you more for the same quality of product

I purchased a pair of shoes. They delivered my order on time that was good thing but quality is not good enough and nor too bad. They should improve quality wise too.

I love ordering from Zappos. They arrive quickly and if needed they pay the return shipping.
I have bought lots of Uggs and sunglasses from them. Easy returns is an added plus!

Bought some foot petals to try and accommodate a couple of shoes I have. They shipped very quickly and it arrived quickly but for some reason didn't email me a shipping confirmation

First off the shoes I ordered do not stay zipped. That being said I called their customer service number and their representative stated that due to the shoes being defective (merchandise) he would issue a "no return refund". When he attempted to do so he was locked out of the account. He provided a different phone number which I called a few times and each time it went to a voicemail stating that they (Zappos) are busy and to call back during their business hours, which is exactly what I had been doing. Next, I sent an email to Zappos and after sending a second email I received a call at which time I was told 3 things: one) no refund would take place without my sending in the defective merchandise (shoes), two) their phone number doesn't allow inbound calls, and three) she would send an email with a shipping label which never happened. Needless to say, I called their working number and shared my experience. This representative stated she would send me the shipping label which again I did not receive. I also requested for the whole experience, which had dragged on for 3 weeks to be escalated. This resulted in a call back and sadly nothing new to add. I will not purchase anything from Zappos again.

I love their search features! It makes hunting for just what I want so easy!
But I wish they had more high-end brands - Ann Demulemeester for one would rock my world!

Zappos is one online shop you can always relay on
The give you the best of best of what you need
Will definitely tell my friends to check you guys out

I was extremely satisfied with my service!
I received my order in 2 days as promised.
Didnt even have to pay shipping and handling.
Definitely will recommend people to Zappos!

Greatest return policy ever. 365 days. That's right. And you know what? It is reverse psychology. Makes you NOT wanna return bc they are so nice! Free shipping BOTH WAYS. AHHHHHHHHHHHH! <3 it

Long story short they sent the wrong product. We returned it in good faith but in the end they claimed we returned the wrong product. Bully move by Amazon and Zappos.

I would give this site 5 stars, but they don't deliver to Canada. I wanted to purchase a pair of shoes for my sister who lives in Vancouver and they don't deliver there :(

Purchasing was an ease. Product selection is good. My only gripe with zappos is that they re-worded my review on a product to their likening. When I brought it to their attention they ignored me. BE AWARE, THEY CAN AND THEY WILL REWRITE YOUR REVIEWS TO THEIR SATISFACTION.

Ok very excellent, fantastic and clear and clean. This suitable everyone to learn and full information. To many information and very good. Given me more information and many new source.

Referred to me by some people; however, when I go to site, I can never find exactly what I'm looking for even though I click on their ad, it's not available, not in my size, I'm referred to another item.

I love that I can browse their site and find cute shoes in my size! Super fast shipping, easy returns. They are well known for their service, and I concur.