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Zappos has a rating of 3.0 stars from 722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zappos most frequently mention gift card problems. Zappos ranks 18th among Shoes sites.
Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer
ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.
Great product with high quality and excellent service with fast shipping I received it earlier than I expected
I ordered a Columbia pullover from Zappos. There was fast shipping and no problem. I have no complaints.
I really liked the service, the support service is very polite and patient, they answered all my questions
These people and this company rocks! I have had nothing but stellar customer service from them and expect nothing but the best.
Bought shoes, I was not sure how they will turn out, but I am happy it all worked out well, they fit!
Furthermore, the shoe selection is amazing, the returns policy is unrivalled, and free shipping is a fantastic bonus that few competitors provide.
I always shop at zappos. Love their service. The only downside is that the price is little higher than the other stores.
Nice work! This app makes other apps look like child's play. Easy to navigate, easy to order. Fun to use. 5 stars!
I love to order my shoes from this sight! I've used it since I was in college! I will continue to use it for many years to come.
Like to use this store to get some clths and accs, very nice.
Not really fast shipping but not bad at all!
Zappos.com is not just a great site, there is a great company behind it. They have amazing customer service and make it easy and fun to shop.
The quantity of items available is amazing. The customer service is first class. Great online shopping experience.
Good online store, website is very user-friendly, easy to order, product quality is excellent, delivery is fast
Wide but expensive selection. But they they stand behind what they sell... I have bought there and probably will again...
Ordered something and it was late arriving so I contacted them via email and it was sorted very quickly.
Highly impressed and recommend
This is the best online company
I buy all my shoes, and boots here. It's the good place I for shoes, and the shipping is absolutely free..
Everyone says how good the service is but I had such a bad time. Maybe I got the wrong person at the wrong time.
This company is exactly as advertised-reliable, great prices, great return policies, great customer service-the best!
Love it. Get my stuff right away. Excellent customer service! Will buy from their site again and again and again ;)
Excellent, excellent, excellent. Fast delivery, great and efficient returns, quality products. I shop Zappos regularly and will continue!
Your web site is so easy to use! Your products are excellent. The service is excellent. The personnel are friendly, professional and knowledgeable.
I had to return a pair of shoes and customer service was excellent. Friendly and helpful customer service!
Super selection, Great prices, Great Service! Excellent return policy. Couldn't be happier with this seller
Very effective and efficient process, professional assistance on first order was amazing, ordered items turned our perfect, delivered as promised.
Zappos has the Internet's greatest selection of shoes, and I don't have to pay shipping, even on returns.
Zappos is a leading online shoe seller and is owned by Amazon.com.
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