I neefjes Some stuff and I say this and Zara has my hole hart and I got it so gast it just matches my mood so good I really love this product

Bad customer service trash!

I purchased over $350.00 in merchandise and changed my mind. I returned to the store just a couple of days later for an exchange, but I left my receipt at home. I could not believe that their ONLY policy was to return for the same item, but a different size without a receipt. Or no return option at all! You buy it you keep it. I stood at the register for over 20 minutes pulling up the Zara app, on their weak wifi. Different size without a receipt. Or no return option at all! You buy it you keep it. I stood at the register for over 20 minutes pulling up the Zara app, on their weak wifi. This was in an effort to see if the receipt was on the app, but it wasn't. I asked for the manager who gave me a piece of paper with the customer service number on it and instructed me to call myself. When I spoke to customer service which was not in the United States, I was told that they could send me a copy of my receipt in TWO DAYS! Why am I standing at the register thinking I could get this handled the same day? I left The Victoria Gardens store and I drove al the way home, picked up the receipt, drove to Arcadia and made the exchange. Why couldn't Zara accommodate me? Poor, low quality service, they don't give a $#*! about their customers they only want our money. Zara does not deserve my business. Their policies are a slap in the face to the customers. Zara your policies sound like the makings of a class act law suit... beware.
https://drive.google.com/file/d/11OT-EQcs2FmYlm_d0M8WqIpeDLEHhtm3/view?usp=sharing

Don't buy this disgusting crap!=(

I hate to complain and have yet to take precious time out of my busy day to do so, but I feel like now is the time to stand up against large companies stealing from the hard working consumer.My elderly mother knows that I really enjoy shopping at Zara, so for Christmas she bought me some gifts from their store.
She assumed that if I did not like them I could exchange them for something that I would be able to wear, seeing as it WAS my clothing store of choice. She purchased them a few weeks before Christmas... as most people Christmas shopping do not shop Christmas Eve for their presents. I was vacationing over the Christmas Holliday, then my grandmother passed away 12days after Christmas coupled with my sister and myself both being admitted into the hospital with influenza (almost resulting in my sister having her child at 24 weeks). I have finally recovered from the worst 3weeks of my life and went back to work today and stopped at Zara on my lunch break to return 400.00 worth of clothing that did not fit.
I did not want money back, just the same articles in my size. I waited in line for 26mins behind 3people all whilst 4 employee's stood behind the counter, one of which was working (3were socializing). When I got to the counter, receipt in hand, they told me unfortunately I was a few hours late of the 4week return period therefore I could not return, exchange, refund or get any compensation for these Christmas presents. JAVA at the Ottawa Bayshore mall was the most callous human being I have ever encountered.
When I asked for a name of which whom I was speaking with she said her name, but that the cashier was not obligated to give her name to me. I proceeded to look up the number to customer service and when I asked what I could do to merely get some clothing that would fit, Maria said that rules are rules and though this was over Christmas and the fact I was not here and had death and illness(all which I have documentation to prove I am not lying) it was to bad and there was nothing Zara could do. Maria went as far as saying that my elderly mother should have read the back of the receipt more carefully. I am utterly disgusted with the blatent theft of my mothers money and lack of customer service.
If anyone has any idea on how I may peruse legal action I would appreciate the advise.
This is absolutely wrong, immoral, and has to have some illegal elements to tricking the elderly out of their money In order for their own gain. I am owed at the very least goods i can use for the money they received.

Clothing runs small between a half to a full size, and shoes can run large by as much as an entire size, in my experience especially if you are a narrow width. I'm returning two pairs of shoes which are one size too large in length, not width, and cannot be exchanged due to one now being sold out by the time I received them late, and the other also feeling wobbly and unsafe for a high heel.

Outside of that, I'm happy with my purchases but find it a problem sometimes that a physical ZARA store is not nearby to allow me to try things on first before ordering, particularly the shoes. I have a narrow foot but to be fair, two other pairs of shoes fit me extremely well and appear to be well made, so I'm willing to try ZARA again. The sizing charts appear to be accurate for the most part, so take your measurements and compare them if you are unsure. Customer Service could only suggest to me that I order the same item in two different sizes, outside of using the size chart, or return for an exchange (but you take the chance the item will sell out in the interim).

I also feel the quality is excellent for the price point and love the design aesthetic of ZARA.

I have had problems with ZARA delivery times being extended twice now from what was promised and am not happy with that. For my inconvenience, ZARA issued me a credit for free shipping on my next order. It was not applied, however, and required an extra phone call to Customer Service. I feel like they should give a promo code in future that would be applied at time of order, instead of retroactively, as was the case in this instance.

Return service is efficient and I have received all credits due me to my bank account which were pending as of July 27,2017. Another return is still in transit so I will update this review later, as to the status of the credit to be issued for that. UPDATE Sun August 13,2017: I received my return credit to my bank checking account THE SAME DAY ZARA RECEIVED THE RETURN OF MY ITEMS. This is AMAZING, IMHO. I really do not understand all of the bad reviews on this site for ZARA. Am I that lucky or such an isolated instance as to my ZARA experience? Somehow, I don't think so!

I wish I could afford designer investment pieces on the regular, but until such a day as I can, my new go to for fashionable, affordable, dressing for all occasions is ZARA! I love the quality of their shoes, too. Having said that, I will update in future as to how the clothing and shoes hold up with repeated use and launderings where applicable.

Utterly frustrated and disappointed with the customer service from Zara.com.

Having purchased an item online, I chose to pick it up from a physical store. But when I did, I realised the order numbers and name were correct but the item was wrong (only after I left the store as it never occurred to me that the item could be incorrect).

I then approached a staff member from one of Zara's physical stores to inquire. She kindly helped me contact Zara.com over the phone. The customer service staff from Zara.com asked me a few questions accusingly, as if I was asking to return an item for no reason. Was then asked to take a photo of the wrongly-delivered item and to email *******@zara.com.

Upon emailing, was again asked if I had made sure the name and order number was correct and to take photos of those. Got a few calls from Malaysia which I couldn't answer as I was working (apparently they were trying to call me). Why is Zara.com.sg's customer service based in Malaysia?

It is so strange and frustrating to not get answers and resolutions for something so simple. And when the mistake is not on my end, even more so. This process is making me feel penalised as a customer for an error not on my part. As a major company, shouldn't there be a standard protocol for such minor issues? I'm not expecting everything to be perfect all the time, but when issues crop up, why is there no proper SOP to follow?

Having not heard from them, I emailed to further enquire about the progress of this matter, and was told again that they tried to call me from a foreign number, and that I did not answer. Is it my fault that they cannot reach me? The mistake is on their end, and I believe the onus is on them to rectify the issue. I have cooperated on all accounts, and to have the matter treated flippantly is quite uncalled for.

And the final answer from Zara.com? - I should return the item at a physical store and then repurchase the item online. And instead of an on-the-spot refund, I need to wait for the monies to be credited to my debit/credit card. And I need to tell them which store I am returning the item to, so I am stuck having to make another trip, and to a fixed store so I have to change my schedules to fit the trip in while Zara does not even attempt to try and offer any way of making the process easier for the customer.

Truly frustrating and disappointing. I've done business and been an online shopper myself online and have never had such a terrible experience.

On February 3/17 I ordered a pair of denim jeans from Zara online. The Zara box was tossed onto my doorstep on February 10/17. Upon opening the box I found that they jeans that were sent to me were NOT the ones that I had ordered. I decided to get to the bottom of the problem and phone Zara customer care directly. As I was waiting for a 'person' to take my call I noticed that the jeans I ordered and the jeans I received had the same product name?! Finally, I was able to talk to a young woman and told her what had occurred and that I would like a new pair of the "correct" jeans sent to me. I was told that I had to print off the return product code page and a separate shipping label. Once I had done I could phone them with the Canada Post tracking number and then they would send me out the correct pair I had originally ordered. She asked me to read off a bar code number on a tag that was sewn to the jeans. Then she asked me to read off the bar code number tag that on the price tag label attached to the jeans by a cord. Wouldn't you know it those numbers DIDN'T match... Zara's screwup! I proceeded to ask her to put a hold on the pants I originally ordered in case my size runs out and send them out to me asap as it was THEIR SCREWUP! I was told 'NOPE' we don't do that. I have to send the package back, call them with the tracking number and they will send out a pair of the jeans I originally wanted... express of course! WTF! As the post office was closed by the time I got the "wrong jeans" I mailed them off first thing this morning. I called them, as I was asked, to let them know the tracking number(? They already have it!) and to verify that the new jeans will be shipped express. The first person I talked to was a young man. I briefly told him what happened, what I was told to do and that he is to send me the jeans I ALREADY PAID FOR! He put me on hold for a minute of so then came back and told me that Canada Post doesn't have that tracking number registered... WTF! By now I'm turning green and my muscles are growing exponentially! I have bought many items online over the years, so I know the difference between a great customer service rep. (ShopBop & A/E) that will work with you and do anything to keep you as a client and a SH*TTY customer service rep. That doesn't give a crap...*cough ZARA! I get off the phone and personally check my tracking number with Canada Post. Well... would you look at that less than one minute separates Zara NOT having the number and me seeing that the Zara box is "in transit"! Again... WTF?! I call Zara back and now I pissed and packin' (new C. Rep which I do feel badly about) and I unload in no minced words what has happened over that past 24 hours... esp. 3 minutes... AND IT'S ALL ZARA'S FAULT! She quickly put me on hold... quickly came back and said that the package is indeed in shipment to them and her manager will personally oversee the picking and packaging of my jeans... sent EXPRESS to my of course. I ended the convo with the young lady by stating if I don't receive the jeans I ordered this next time... be PREPARED!

My wife and I have been ordering from Zara for a couple of years, and have never had a problem until now. We placed an order for two items, almost immediately after which, both of the items go on sale. We contacted Zara after seeing the price difference and they refused give us the discount, where any other reputable company would have. So, we repurchased the items online even before our original order had arrived with the intent, I'll admit, of returning the original order for a refund and receiving the new shipment at the discounted price, thus saving some money (over 30 dollars I think). Now that's where I'll say that I'm potentially at fault. Perhaps trying to circumnavigate the system was not entirely honest, but why I should have had to go to such great lengths simply to receive the difference in price that occurred over the course of ~2-3 days is beyond me. We noticed the sale before having even received our order! Besides that, we were in a hurry to get the products. Anyway, this is where things get ridiculous. The items arrive, the quality is low, and they don't look good, and so my wife wants to return them. OK, so free returns right? That's one thing that's great about Zara. I mean, online shopping is difficult enough because you can't touch, handle, and try on the product. Free returns are what set them apart from the competition. We return both shipments, and wait for the refund. When it comes they only refunded the price of the first item and not the second in both shipments (well over 200$ not refunded by the way). We call, and they tell us to wait a couple weeks to allow for a full refund. We wait and call again. This time they opened up a "case" for us and said they would investigate our claim and call us back within 48 hours. They called me on my cell phone while I was driving, and so I did not answer. They left a voicemail telling me that my claim had been denied and that they processed the returns that they received. They said to call them back with any questions. I called them back about 15 minutes later and was not able to get through because customer service lines closed an hour before!? Someone called me again, probably regarding my second order. I missed that call as well. Again, they left me a message asking me to call them back, even though they are closed. They didn't leave a direct line# to call either. That was frustrating. I called again today 1/9/17, and they put me through the same process that they did the first time... I humored them... This time a couple of hours later, I receive an email saying that my claim had been denied. Again, no direct line, no usable email address... We had never, until this point, had a reason for contacting Zara's customer service (except trying to get the sale price of the items ordered, as mentioned above). What an unpleasant experience. At this point, I was already suspicious. I study business, accounting, and finance, and follow the news. I work for a large corporation, which happens to be very honest, but I know the tricks that some companies use in order to fudge their financial statements. Zara, in my eyes, is one of these dishonest companies. I checked around online, and looked at some of the other reviews. It looks like many other people have had the same exact problem that we had, where they only received a refund for one of the items that they sent back (sent shipment in two connected, heavily tapped boxes, but only received refund for top box). Understandable the first few times... I know what the warehouse environment is like... Mistakes happen, but at this point, it's suspicious. It's easy to put a product back in inventory and resell it, while refusing to acknowledge a lost return, thus selling the same item twice! I did some research. Zara is currently involved in multiple lawsuits due to unlawful pricing strategies, artwork theft, human rights violations, and a dead mouse found stitched into the fabric of clothing. What are the chances that this is intentional? They stole a little over 250$ from us... Assume this has only happened to 1000 people... But, Zara is a multinational company. The money stolen must be in the millions. Something needs to be done about this. Unfortunately, I don't have a strong background in law, and know very little about the processes necessary. I don't even care about getting the money back at this point. I just want them to pay for their dishonesty. So to all of you out there who are loyal Zara shoppers... I would seriously consider not shopping with the company before you hit a snag. I never had a problem until this point, but I have lost more than I have ever saved by shopping there. This is not mentioning the time lost forever dealing with CS. It's not worth it.

One of the worst if not the one