Web interface design for mobile is horrible; constant pop-ups interrupt and cover-up important sections of profiles you are trying to read and click on; I set my filters for local matches (within 20 miles) age 55-60, got 100+ matches (not) of 27-70 y/o guys 900 miles away; as soon as I removed matches that weren't a fit they just popped right back up requiring me to continously cull and cull again the list of matches - I am very average-looking and not putting a hot profile out there, but the algorithms are so bad it quickly got to the point of needing hours to manually, repetitively sort and remove profiles. You have to click on every profile that shows up in your inbox and it takes a few minutes to read a decent profile as the info requires multiple clicks to access photos in one tab, age + location in another tab, the person's story in another, meanwhile you have popups obscuring half the screen. It's like bushwhacking thru a popup jungle!. Thumbnail images are micrsxopic so you can't identify anyone in the lists of messages (not actual messages - just guys sending a thumbs up or hearts) so it's back to dozens of clicks just to view one person and then no way to pin or efficiently remove profiles.
Overall, your preferences will be ignored you spend more time repetitively trying to remove people you aren't interested in and can't spend time on the ones you do like. I gave the website three weeks more effort than it deserved and should have been able to get at least a few good connections going but I couldn't pin my top picks and they got buried alive by new messages (which were just guys hitting like on my profile, not true messages) every time I logged in. I feel duped.
If you are a voyeur who isn't interested meeting people IRL you can make Zoosk web work. Otherwise, save your heart, time and money - hard pass.
Didn't ask for a refund, but am cancelling my account a week before the next billing hope and pray they don't keep billing me.