Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.
What a scam! Three weeks to receive your order, poor quality products-- two items weren't even in bags inside the bag they came in, then if you wish to return anything you have to send an email to request a return (seriously... you have to get permission), then it takes forever for the return to even process! I ordered items on September 9. Didn't receive them until three weeks later. Returned five of the items two weeks later and I'm still waiting for the credit. So essentially its a three month process from the time you order to the time you get your credit (who knows... could be longer as I'm still waiting). I'd be embarrassed if I worked for this company.
Highly recommend shopping at reputable online companies, even eBay, over this place. Total scam!
Date of experience: November 25, 2016
I can find anything and everything on Zulily no matter when I log on. Something for myself and for
The house and my grandchildren. I also love that it is now part of QVC which I have been shopping with for
Over 20 years now. Between both sites I find anything I need. Please keep up the good work and keep bringing
Us your fantastic items.
Date of experience: January 9, 2020
Have been shopping with Zulily for about 3 years and am very pleased. The kids' and women's clothes have been very nice! I have ordered a lot of both. I have, also, ordered puzzles, glassware and other gift items. Have loved everything! Returned a few items because of fit issues, etc. If for any reason you want to return anything; there is no hassle! It does cost to return but the difference between that and the item cost is returned to you. I have no problem with Zulily.
Date of experience: July 18, 2019
Zulily changes daily! I esp love the weekend clearance sales, I can type in the sizes im looking for and YOU even sort them for me so I can only look at what I want! Your diversity is unparalleled! Everything comes wrapped very well and packaged safely. My grandkids love the clothes I get on here for them! When a box arrives the kids guess who the contents might be for! Excitement! Love Zulily!
Date of experience: July 19, 2019
I love Zulily for a few years now. I can order ahead of time and know that it will arrive before Christmas. I can make a "waitlisted" check on something that I missed, but would like to purchase when it becomes available. The packages I can track and am given an email/text alert when it comes in and they also accept returns. So, what's not to love? The many outfits and numerous gifts for my loved ones- they all appreciate the vast selection and I love the low low prices!
Date of experience: February 26, 2020
I ordered something with the PROMISED DELIVERY BY CHRISTMAS on Dec. 2.3 days before Christmas they send a message that it will not be there in time. I sent an email to customer service demanding an explanation and they not only didn't respond, but they cancelled my order. What a joke. When I called Customer service the guy read off of his little b. S. customer service card " I understand your frustration ma'am, but there is nothing that can be done." WOW! For a large Company, they sure are unorganized and unprofessional. I would give them a big zero review but they are only letting me pick from 1-5
Date of experience: December 21, 2016
I am one of those people who listens to their friends based on their outcome with zulily, unfortunately mine was horrible. I ordered 2 pair of boots which took 3 weeks to be delivered and when I did receive them they were made in China and were very cheaply made. I ordered the right size based on their sizing chart but neither fit by a size maybe 2 sizes. I knew from the return policy I couldn't return them or it would cost as much as I payed for the boots to return them. The local homeless shelter got the new boots in hopes that someone can use them. That was my first and last order from Zulily.
Tip for consumers:
Read reviews before you buy. Quality of their goods very cheap. No refund unless product is damaged. My boots didn’t fit but I couldn’t return for a different size.
Products used:
Two pair of winter boots.
Date of experience: November 14, 2021
When ordering from Zulily you have to check their size chart for each garment as they differ from supplier to supplier. Unfortunately I've had to rethink my figure from being pleasingly plump to obese! I've ordered from a 14-16 to a 4X. Too big I can take up, too small goes to a thrift store. ALL of their clothes run on the small size due to being made in Asian countries. I have a petite granddaughter who loves their prices and garments - me, not so much!
Date of experience: January 26, 2016
I had a great experience, and took the risk of going with it, without reading up on the company. I'm glad I did now, because if I had read all these bad reviews I might not have made the purchases I made.
I ordered a dress and three tops, which were all accurately sized, and looked just like on the site. The fabric quality was very nice for all items, even the all cotton dress I ordered, which could have been "flimsy" - but wasn't. The colors were just as they appeared online, as well.
I also took the trouble to look up the brands online and see if there were any special sizing issues on the actual company's site, rather than just on Zulily. It is a reseller, after all. My order arrived when expected, like it says on the site, it could take a couple weeks. One item came right away, and the others took the expected two weeks.
I would definitely order from them again.
Date of experience: July 28, 2014
I have purchased probably 20+ things from Zulily since last year... The sizing is way too small On half there items. Very happy on others. Have to watch what you select and check the material it is made of. Have received items that look nothing like what the pic was and sent them a pic email and my account was credited. Never had a problem... Sometimes they tell me to keep the item and sometimes I have to send it back. I have found that if I zoom man and below the picture very large of my iPad I can tell the quality better.
Date of experience: March 28, 2016
I bought a pair of Ecco women's sneakers they are clearly not the brand I was shocked absolutely shocked at the poor quality of this product and the color was nothing like in the picture. Bright orange who wears bright orange tennis shoes oh my God. I now realize I can't even get my money back can't find one thing on this website I would be interested in purchasing checked out fragrances clearly they're not real.
Date of experience: November 27, 2020
I placed an order on 11/26/18 for a personalized item as a Christmas present. I received a confirmation email that the estimated shipping date would be 12/07/18. Well 12/07/18 came and went with no update from Zulily. On 12/11/18 I reached out to check the status of my order and was told by Zulily that they apologized that no one had informed me that there was a delay with shipping my item and they did not know when it would ship. I asked to cancel the order and was told they would get back to me within 7-10 days! Are you kidding me!?
Date of experience: December 13, 2018
Ordered from Zulily twice... first time I purchased 5 pairs of sandles and a few tops and dresses. Shoes fell apart the very first day my daughter wore them. Two of the dresses were nice and held up well the other ones were very cheap and after 1 wash fell apart and shrunk! The shipping literally takes forever! Very disappointed! Everything looks great online but very deceiving! Bargain prices for bargain materials... you get what you pay for!
Date of experience: October 24, 2016
I wish I would have looked at this site before I placed my order. The shoes I ordered came within a few days, but they smelled of gasoline and were at least one size too small. The dress I ordered came a month after the shoes. It is not the style or color I ordered but the size is correct. It is of poor quality and has strings hanging from it. I'll keep it to wear around the house. I am waiting to hear back from Zulily with info about returning the shoes but according to this site, it looks like I'm going to have a battle on my hands. This will be the first and last time I ever order from Zulily again.
Date of experience: September 24, 2013
I have ordered from them for years in the past. Last month I ordered some summer book for my 5 year old for K next year. The order was under $49 and everything came fine and the books were a fine price. Fast forward to today and I went to place an order they apparently got rid of the free shipping over $49 something they have had for years. Seeing how the items I did buy today were for a baby shower gift and I did need them I reluctantly placed my order probably my last. One of the perks of Zulily was the free shipping they offered, I can get free shipping at numerous other stores and look for just as good of sales from them.
Date of experience: June 21, 2017
I have shopped Zulily for about 3 years. Most of the items I have ordered have met my expectations. Zulily has made any complaints I have had right with me. Love the big selection of items! The only thing I think they could improve would be shipping time. Some Items take so long to get to you.
Date of experience: February 26, 2020
If I could go lower I would, if you need your package in the next half year I would go ahead and order from someone else. Also I was told that they could not refund my order on a pending shipment. This site is a joke, you have been warned.
Date of experience: December 17, 2013
I agree with everyone else... I'm done with zulily's! It takes forever to get your items by forever I'm talking 3-4 weeks if your lucky. I think they should make you aware of the shipping time before you place your order, babies grow quickly, chances are they will out grow the item you purchased before it arrives.
Date of experience: October 5, 2011
I would expect tops and dresses to fall at one's natural waist (around the navel) however, the dress I bought, while absolutely beautiful, had the waist fall just at my last rib, causing both discomfort and quite the awkward silhouette. I simply donated it and don't plan on buying again.
Date of experience: August 9, 2017
I have never ordered from a company that only gives store credit. I will read the return portion next time. Ordered several items none were fit to size they all were cheaply made and they keep sending and charging my card for things I did not order. Then they charge you to send items and then to send them back. If I ever get rid of this company I will not order from them again. Items have to be coming from China.
Date of experience: May 31, 2018
I just received my first order from Zulily. Both of the dresses that I purchased where not true sizes, one was like a small but was suppose to be a large and the second one was also a large but fit's like an extra large. Won' t be back ordering on this site, I am very disappointed.
Date of experience: August 1, 2014
I like the products Tunics I got from Zulily. One skirt was kind of cheap but fairly priced and I saw something similar in a store and it was more expensive. Items shipped out in a fair amount of time. So far happy and I would order from them again.
Date of experience: April 22, 2016
I enjoy the variety of items and products you can purchase. The values are quite good. Delivery is timely and if it is not going to be they let you know. I have never had to return anything to date. Everything I have ordered has arrived just as I expected.
Date of experience: January 9, 2020
I am always hoping to score big but I am always dissatisfied. The material is of very poor quality, the styles and colors look nothing like in the pictures. This definitely will be my last purchase. I bought about 12 items and I am not pleased with any of them.
Date of experience: July 27, 2016
Zulily is a site I trust. My items come in quickly and in great condition. I've bought many things from this site big and small and every time I've had no regrets. I bought my son's bunk bed, baby clothes, and other things here. They always have the best deals
Date of experience: November 27, 2019
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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