• Bookmark

    Zulily

Zulily

Is this your business?
Write a Review

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
See all photos
How would you rate Zulily?

Reviews (4,526)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user laurenm301
Florida
1 review
0 helpful votes
  • Send Message
November 27th, 2019

I really like the assortment of items that you sell however I do not like your return policies. I usually browse the site daily and have purchased many things in the past two years. Sometimes I think the items I'm purchasing aren't new they are returns from other companies?

Date of experience: November 26, 2019

Thumbnail of user lisal718
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
October 26th, 2019

I recommend Zulily to everyone. The prices are great. They carry great gift items. I especially like the beach/coastal items, pool supplies, and shoes. I have not bought many clothing items because the descriptions do not include information like the length in inches of a top, fit - relaxed, formfitting, etc. But, mostly my experiences with Zulily have been very favorable.

Tip for consumers:
I check the site often just to be aware of what is available and to compare prices to other sites and stores. Zulily usually has the best price.

Products used:
Cosmetics, decorative items, pool supplies, shoes

Service
Value
Shipping
Returns
Quality

Date of experience: October 24, 2019

Thumbnail of user lm241
Colorado
1 review
0 helpful votes
  • Send Message
February 26th, 2020

In fact, I think I probably like it a little too much! I'm always finding things I didn't know I wanted or needed. Sometimes I delete the emails before Incan look at and be tempted by them. Seriously though, I have bought a lot of nice things from them.

Date of experience: February 25, 2020

Thumbnail of user kateb183
West Virginia
1 review
0 helpful votes
  • Send Message
July 21st, 2019

I can always count on finding something unique. Prices are good. There have been some quality issues lately but I like that returns can be made now. But I have never had a problem that a rep there didn't fix. All in all Zulily is a good company to deal with.

Date of experience: July 20, 2019

Thumbnail of user js118
Florida
1 review
2 helpful votes
  • Send Message
July 14th, 2014

I have ordered three times from this company-each time took longer-they advertise merchandise they dont have because you never get it they just credit you for it 3 weeks later and tell you it is no longer a stocked item. The adult clothing must be made in laos because the material is so cheap and smells of chmeicals. STAY AWAY!

Date of experience: July 14, 2014

Thumbnail of user michelem76
Texas
2 reviews
10 helpful votes
  • Send Message
February 15th, 2017

Initially I was satisfied with most the things I bought. The quality has gone down over the last year. My order last week was "the last straw "! The clothes were AWFUL. I thought you could not return anything you bought from there? I have donated 3 of the new items to a shelter and kept one-- I wore it today and it stunk like ant spray.

Date of experience: February 15, 2017

Thumbnail of user tonit23
Pennsylvania
1 review
4 helpful votes
  • Send Message
June 23rd, 2017

I've had little success with mail order. I just ordered 5 garments and received 4 in good time. I believe the 5th is enroute or possibly I'm my mailbox. 2 of the garments don't even approach fitting me. Not a problem when I'm in a store I can go up a size or 2 if I need to. Or if I take home and it doesn't fit and I take it back to an actual store, I can either get my money back or make an exchange. At this point if I take it anywhere, it's to mail it back. To be honest I'd rather give them away. I think I'm over mail order. As a matter of fact think i''Lloyd go back to sewing because I really hate clothing made in China. I'm not used to the negative quality.

Date of experience: June 23, 2017

Thumbnail of user angelicat5
Texas
2 reviews
15 helpful votes
  • Send Message
October 16th, 2015

I ordered my baby a pair of boots... after waiting six weeks, finally got them. They were beautiful. Until I went to put them on her and realized they were both leg foot boots! I also ordered some matching dresses for my girls and I, that said to be white and navy blue. Got them after five weeks and they were a piss yellow with navy!

Date of experience: October 16, 2015

Thumbnail of user janah3
Florida
1 review
1 helpful vote
  • Send Message
July 9th, 2013

I ordered a dress from this website. It arrived on time however the quality is awful. The dress has flowers printed on it. The paint was probably still wet when they packed the dress. The paint has smeared all over and tissue paper was sticking to it. I will not order anything else. I paid $45 with shipping. This dress even if it was not damaged is not worth more than $12. Save your money.

Date of experience: July 9, 2013

Thumbnail of user jodyp7
Texas
4 reviews
19 helpful votes
  • Send Message
June 15th, 2015

Why am I always over charged? I just closed my account because it is not worth it anymore to do business with Zulily. Every time I place an order I either don't get the item or if I do I am over charged. On my last order, I ordered 2 pair of shoes. You got it, I was charged for 3! When I called them I received a excuse that they had a refund approval code on their records where my over charge was. I called my CC company and they said no it's a charge! When I explained the problem, they were kind enough to give me a credit so I didn't have to call Zulily back and fight with them. That is why I have been with this CC company since 1977. They take care of their customers.
I did call Zulily back and close my account. They have lost my business and I will shout it from the mtn. Tops how bad they are!

Date of experience: June 15, 2015

Thumbnail of user roseannz
California
104 reviews
541 helpful votes
  • Send Message
August 5th, 2014

In August 2014, I wrote asking for info on Zulily products because I was afraid they would be flimsy, cheap (the costs were cheap), and wouldn't fit. Unfortunately, I found Sitejabber AFTER I had already ordered. My instincts were right on! The items were flimsy, cheap, and didn't fit. Awful! I ordered a couple pairs of shoes-they were the most crappy, ill-fitting pieces of cardboard-like things I have ever seen. They went into the garbage. Nothing fit. Never, never, never to the millionth degree consider wasting your money on this site!

Value
Shipping
Quality

Date of experience: August 5, 2014

Thumbnail of user sharonf55
New York
1 review
4 helpful votes
  • Send Message
January 17th, 2017

Most of my experience has not been good. Clothes sizes are wacky. Too small or too large. Quality is not good. Just ordered a comforter, looks way different in person. And not in a good way. Order time is unreal. I find the shipping fees excessive.

Date of experience: January 17, 2017

Thumbnail of user kristam5
Florida
2 reviews
11 helpful votes
  • Send Message
October 19th, 2014

This is the worst website I have ever used to shop. I placed an order and not only did 35 days go by before my items shipped, but their customer service canceled part of my order without asking me, and sent me an email saying, "Per your request, we have canceled the following item(s)". When I never canceled the items, rather they had to cancel them due to inventory, making it 47 days before I ever had an update on that particular item. The whole platform seems unreliable and out of the few items I eventually received, nothing special in terms of quality. STAY AWAY!

Tip for consumers:
DO NOT USE!!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality

Date of experience: October 19, 2014

Thumbnail of user julieg34
California
1 review
14 helpful votes
  • Send Message
September 28th, 2014

Julie Garcia
Beware of ordering from this company! I ordered baby food from them and the whole lot (4 packages of 6 units each) ALL expire in one month! What!?! Really? And it wasn't super cheap either! ALSO... I just received a shirt for my baby and it had a tag but it was USED! The neck of the shirt is dingy, there is a stain on the front AND back and it has a hole in the back seam! Buyer BEWARE! A lot of their items are cheaply made crap from China! And ewwww... they ship me a used shirt and try to pass it off as new? Who does the inspecting there? They should get fired!

Tip for consumers:
Don't use this site!

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2014

Thumbnail of user marciap21
South Carolina
2 reviews
1 helpful vote
  • Send Message
June 11th, 2017

I order frequently from zulily.com In recent months the quality of the fabric and the workmanship of their clothing products has declined. The sizing is also not accurate. I must also mention that I have been very satisfied with their customer service. I have not had an issue with 85% of the merchandise I have ordered. You can confidently order with reservation. Look at the product carefully and read about the fabric. Jewelry is an iffy item on this site. Most that I have ordered looks very cheap. Give is a try as the prices are very competitive and the company is located in the USA not China.

Date of experience: June 11, 2017

Thumbnail of user malgorzatam
Georgia
3 reviews
22 helpful votes
  • Send Message
October 23rd, 2014

Unfortunately I ordered from Zulily.com before reading the reviews:-( I ordered 5 items. First one came after 25 days, however they say shipping is within 12-16 days! Some days later I wrote to them that the service is terrible, waiting time absolutely too long, so asked them to cancell my order but they didn't. In the meantime they informed me about shipping of 1 item. Few days later they informed that 2 items are not available, and this info came 32 days after my order, when I should already have those items! Now is day 37 and I still not have last item nor the info about shipping so asked them to cancel rest of the order. Await their answer!
I will NEVER buy from them again. NEVER EVER!

Tip for consumers:
Terrible service! You can wait for items forever!!

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2014

Thumbnail of user joannet76
Idaho
1 review
0 helpful votes
  • Send Message
July 18th, 2019

I have been a customer for a while, and I think that Zulily is a great place, clothes are reasonably priced and they have nice styles.
I buy a lot from them. The only draw back is it takes a long time to get my purchases!

Date of experience: July 18, 2019

Thumbnail of user angeliqueb1
California
1 review
1 helpful vote
  • Send Message
November 16th, 2013

I read up on the site before I made a purchase and understood it would take some time for my order to arrive and that they do not accept returns. When my order got to me after a few weeks, one of the headphones I purchased was damaged. I contacted them and got a refund for the headphones plus a $10 credit to cover the shipping I had paid for. I was happy with that and ordered a pair a boots from them the next week. When I went to pay for the boots I had a $410 credit instead of $10. I contacted customer service again and they gave me the boots for free because I let them know about the $400 error. When I got the boots a few weeks later I open them up to find that they smelled so badly of diesel fuel that I had to leave them outside. They are the cheapest boots I have ever seen. Poorly made and thin material. I would have complained but they were free. After 3 weeks of leaving them outside they still smell. Can't even give them to Goodwill, I'm throwing them away!

Date of experience: November 16, 2013

Thumbnail of user sallyp7
Canada
1 review
2 helpful votes
  • Send Message
October 28th, 2013

There is no customer service to speak of and even though you haven't received your order and still waiting after three weeks, and you want to cancel the order, don't call zulily to cancel, call your credit card and cancel it first. Then call zulily, they will charge that credit card quicker than you can say "crooked sales" rather than cancel your order. Lesson learned, should of read the reviews before ordering off this site.

Date of experience: October 28, 2013

Thumbnail of user janeb447
New Jersey
1 review
0 helpful votes
  • Send Message
September 9th, 2019

Zulily makes it so easy to shop. The variety of items is unlimited - even for the same type item. Not only do I get great deals - it is for quality items - I can spend as much or as little as I want due the large amount of choices. If for some reason the item is out of stock I get a notice as soon as it is in - so I can order if i am still interested. Choices are endless.
I have had some issues returning items and i think it is more the software program - not the company itself - someone is always willing to help when i contact them.

Date of experience: September 9, 2019

Thumbnail of user jennifers20
California
1 review
4 helpful votes
  • Send Message
March 23rd, 2011

Service sucks and the shipping is HORRIBLE. Literally takes months to get your item. They say 10-14 business days, but it's not true. I tried them 2 times and one time it took 6 weeks, still waiting on my 2nd item. I'm on week 5, I called today and they said that they still have not received the item in their warehouse. Once they get the item that it will be another 3+ weeks. They are horrible!

Date of experience: March 23, 2011

Thumbnail of user elainem720
Connecticut
1 review
4 helpful votes
  • Send Message
July 29th, 2022

I ordered from them twice recently. The quality of the items were as expected. I returned one (not my size) and I got credit with no problem. I have ordered a second product (pants) to use up my credit. And am waiting for it for over 2 weeks. I see now that the first delivery time was not unusual. Sore credit is ultumately a nuisance since most companies give a refund. The delivery time is a deal breaker. I would not use them again.\

Tip for consumers:
The delivery time is unacceptable, more than 2 weeks. Store credit only but shipping charges eat up the credits pretty fast.

Products used:
pants, shoes

Service
Value
Shipping
Returns
Quality

Date of experience: July 29, 2022

Thumbnail of user annai3
Florida
1 review
12 helpful votes
  • Send Message
January 14th, 2015

Placed an order November 16 2014, I ordered ten items of personalized wall art. The product was mediocre! One plaque was so uneven that I was ashamed giving it as a gift to my friend! The first item came a month after I placed the order and each item slooooooowy started arriving after that... now it's january 14,2015 and I am still waiting for one item to be delivered. Never again!

Tip for consumers:
Avoid this site! Amazon it instead!

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2015

Thumbnail of user mattw92
Massachusetts
1 review
4 helpful votes
  • Send Message
November 8th, 2017

I will never again order a product from Zulily! I ordered a pair of boots for my daughter and it will have taken just about a month for them to arrive. I have never waited so long for a product in my life! Yes they may offer free shipping but it definitely comes with a price. You wait a ridiculous amount of time before your order arrives! Never again!

Date of experience: November 8, 2017

Thumbnail of user cb65
Ohio
1 review
5 helpful votes
  • Send Message
September 26th, 2014

The shipping from this site is horrible. I understand the system and that they have to wait till the sale ends to buy in bulk from the supplier and that adds on a week or two, however even once it has shipped it takes 2-3 times longer than any other online retailer. They only utilize FedEx SmartPost which takes over a week to finally arrive. To charge $7 shipping on an item that was over $50 and to have it go SmartPost is ridiculous.

Service
Value
Shipping

Date of experience: September 26, 2014

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

How do I know I can trust these reviews about Zulily?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zulily?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business