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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user katiek124
Ohio
1 review
6 helpful votes
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June 7th, 2019

My review is on how they treat employees. My boyfriend worked for them up until today when he went in for his check and they told him that the clock out machine messed up and they couldn't pay him for the hours he already worked last week! So now I am going on every platform until they contact me back, after leaving 3 or 4 voicemails with customer service, corporate, and HR! Channel 6 on your side is next!

Date of experience: June 7, 2019

Thumbnail of user aliceh161
Tennessee
2 reviews
0 helpful votes
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August 19th, 2019

Most of what I order is very good, however, I can not order much in the way of clothes because I am only 5'3" tall and most of the tops are for much taller women. The tunics would be dresses on me! It would be very nice if you featured more for petite women!

Date of experience: August 17, 2019

Thumbnail of user jeannettek3
Vermont
3 reviews
11 helpful votes
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December 16th, 2017

The order took over a month to be delivered. When the shirts finally arrived I was not at all happy with them. The fabric is really cheap, the color is not even close to what was pictured and the sizing is not true to size. I will never order from Zulily again.

Date of experience: December 16, 2017

Thumbnail of user jennyb162
California
1 review
0 helpful votes
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November 27th, 2019

Have bought many things that I have liked, but sizes can vary a lot. It is 8 dollars to return several items, which sounds great, but then you can't pull up all the items that you want to return. You have to call, and hope that the person you are dealing with is nice.

Tip for consumers:
Make sure that you check sizing guides before purchasing clothing. Very different sizing in different manufactures. Also, only get store credit for returns.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality

Date of experience: November 26, 2019

Thumbnail of user kaeb
California
1 review
0 helpful votes
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July 27th, 2019

Zulily can be addictive, so watch out! It is SO easy to shop when you get an email every day of things you'll probably like, The sizing and quality of clothing is variable, so read the sizing charts, which are sometimes helpful, and the reviews, which give you an idea of things to avoid. I love the low-priced jewelry and home decor items, all of which are usually decent quality and as pictured. When things aren't up to my standards, I do complain and often they'll give a $5 credit to compensate.

Date of experience: July 25, 2019

Thumbnail of user debb634
Michigan
1 review
11 helpful votes
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June 24th, 2015

My experience with clothing orders has been very disappointing. After waiting 4 weeks from the order date, the quality of the item was shabby and flimsy and not useable for it's intended use (casual pants) but not returnable. The other item never arrived and I was charged $2 for cancelling the order after waiting 4 weeks for it.

Date of experience: June 24, 2015

Thumbnail of user suzannem24
Pennsylvania
1 review
5 helpful votes
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January 9th, 2015

When I purchased my items I wasn't aware it would take a month to get my items. I'm still waiting and when you're buying infant clothes a month to wait drastically cuts down on the time they can wear them. Definitely won't be buying from them again. I'm not really sure how they can stay in business.

Tip for consumers:
Don't buy if you are in a rush

Shipping

Date of experience: January 9, 2015

Thumbnail of user kathyn26
Tennessee
2 reviews
13 helpful votes
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January 30th, 2016

Bought most of my Christmas and my husband bought all my Christmas from Zuilly. 2 things I needed to return no fault if there's just not for me and they sent me a return label immediately. Clothes are fantastic customer service is fantastic. Will buy from them every time I shop. Bought my grandson 3 pair of shoes they were so cute. Prices are great, no fantastic!

Date of experience: January 29, 2016

Thumbnail of user jb134
GB
1 review
20 helpful votes
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March 23rd, 2015

I ordered a bra and pair of sandals. I waited 6 weeks for delivery. No emails from them unless you contact them. The sandals were the wrong size. The bra did not fit. I was told I cannot return the bra. I have to pay to send the sandals back. They said I must have ordered that size. Why would I order a bigger size! No return instructions included. No contact or address.
After all this have to wait for a refund.
DO NOT USE THESE JOKERS

Tip for consumers:
If I had researched the reviews would not have used

Service
Value
Shipping
Returns
Quality

Date of experience: March 23, 2015

Thumbnail of user sheilae39
South Carolina
1 review
0 helpful votes
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September 9th, 2019

I have been a loyal Zulily customer for a few years now, and I have found so many amazing deals for myself and my family that I plan to continue to be for many more years. I am more than happy with the customer service I have received when I have encountered a problem. I do wish they offered free returns, but with the low prices I get when purchasing, I do understand. Some of my favorite brands are not as reasonably priced as they once were, but there are still many that I am able to save substantially with. I look forward to receiving Zulily packages in the mail!

Date of experience: September 8, 2019

Thumbnail of user debrak136
Arizona
1 review
0 helpful votes
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July 19th, 2019

I truly love Zulily! I love all the choices of brands. My 2 favorite are Suzanne Betro & Amaryllis. Their styles are always classy & fun, great fabrics, very consistent sizing. The reviews people leave are always helpful! It's very interesting to me when a dress or pants or top take longer because it's actually being sewn for me. I just wish they could get more size 12 women's shoes! It seems by the time I see the shoes are available in a 12 the size 12s are all gone. I really need a nice pair of sandals! I'm very loyal to Zulily!

Date of experience: July 18, 2019

Thumbnail of user lonan3
Minnesota
1 review
3 helpful votes
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May 17th, 2017

Ordered a shirt and arrived wet and smelled like mildew. Took the shirt out of package and strings fell off the tie on.
I washed it too get rid of the smell and the shirt fell. Apart. The top fringed and can't wear it. Asked twice for a refund and they refused. Don't buy from this site terrible quality.

Date of experience: May 17, 2017

Thumbnail of user leslien4
Florida
1 review
2 helpful votes
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December 22nd, 2014

Absolutely horrible experience. I bought items for my twin grandchildren for Christmas. I choose items that were marked guaranteed delivery by Christmas. I received notice today from UPS that it will be Dec 29th before my items are here. I called Zullily and their response was "gee... UPS must be really busy", ya think! Don't purchase anything from these people, they do not stand behind their guarantee, and they will not do anything to make the situation right. Stay away at all costs!

Date of experience: December 22, 2014

Thumbnail of user eileenp8
Massachusetts
1 review
4 helpful votes
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April 18th, 2015

I ordered from Zulily for the first time back in December. It took a month to get my shirts, but they came. They're not as nice as I thought they'd be, but they're good loungewear. I also got a coat that I LOVE and get so many compliments on. I ordered a dress from them a few weeks ago, it came quickly and I love it! Despite the low/inconsistent ratings on here my personal experience with them has been pretty good. However inconsistent ratings means you should always be cautious. I love the stuff I got, but they're a bit of a risk.

Date of experience: April 18, 2015

Thumbnail of user debb215
Virginia
1 review
0 helpful votes
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November 27th, 2019

I like the product variety availability, although I have often found the dame product cheaper st Walmart.com. The shipping options are pricey, and I have had products take weeks to arrive. Two day free shipping would be nice.

Date of experience: November 26, 2019

Thumbnail of user andreaw168
Jamaica
1 review
0 helpful votes
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October 25th, 2019

I love shopping on Zulily but I sometimes hate the experiences I have. They need to stop shipping orders in pieces. Also they could have free shipping at least once a month. T shipping cost is to high

Date of experience: October 23, 2019

Thumbnail of user lindab1693
Massachusetts
1 review
0 helpful votes
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February 26th, 2020

I'm addicted to your store. I always find things that I need or want. I have purchased many things. Shipping is a tad slow but its always worth the wait. I love your free shipping on additional orders.

Date of experience: February 25, 2020

Thumbnail of user claudiah2
South Carolina
1 review
2 helpful votes
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January 2nd, 2013

Bad quality Clothes, shoes. They make it sound like you are hetting a deal, thats not the case. Ordered a Gucci handbag, it prove to be fake. It's defently a scam, don't know how they stay in business

Date of experience: January 2, 2013

Thumbnail of user myfe
Australia
5 reviews
25 helpful votes
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November 15th, 2015

While I can see why some people are leaving negative reviews, my experience with them has been different and I say this as someone in the southern hemisphere. I used to expect my packages to take forever as I had been warned by some other users of the site but they've always shipped quickly and been delivered much sooner than I expected. The site has something for everyone from activewear, shoes, baby clothes, plus size and undergarments. The plus size clothes are about what you'd expect from Autograph or Beme, there are better stores out there for younger plus size ladies.

Date of experience: November 15, 2015

Thumbnail of user sandrac21
Canada
1 review
1 helpful vote
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April 8th, 2014

Do not order from this site. Placed an order for two toddler-sized spring jackets on March 16th. Estimated shipping date, given for both items, was April 1st. One of the items was supposedly being set for shipping, early last week, and that is still the status. Wouldn't it be nice, once the estimated shipping date has come and gone, if they could update customer with a new estimated shipping date? The other item is "still in transit". No updated shipping date... nothing. At this rate, given that items usually take two weeks to arrive after they are shipped, it will be middle to late May before they arrive. Never, never again!

Date of experience: April 8, 2014

Thumbnail of user dorothyj26
Tennessee
1 review
2 helpful votes
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August 19th, 2017

Every time I have ordered anything they send the WRONG size. It's like they just send whatever they are trying to get rid of. Trying to get them to make it right is an extreme hassle and not worth the time or money.

Date of experience: August 19, 2017

Thumbnail of user shellyl13
California
1 review
17 helpful votes
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June 13th, 2015

I ordered 7 items from zulily and I really liked 3 of them. The lowdown-depending on the designer, some of the clothes advertised on zulily do not look the same in person. In person, all three of tunics I ordered did not look like they did on the website. The material was cheap and overall the items were disappointing, and there are no refunds. All 3 tunics were made by the same designer. I ordered a dress, palazzo pants, and a shirt by a different designer that I love. Material and quality was as advertised. You never really know what you're going to get when ordering online unless you have experience with the designer's clothes. I will use zulily again, but will only order clothes from specific designers. As far as the long wait for delivery, this was expected. The ship date they gave me was 3 weeks after the date I ordered my clothes. It shipped on the day they estimated.

Date of experience: June 12, 2015

Thumbnail of user bonnieb224
Arkansas
1 review
9 helpful votes
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February 23rd, 2019

Ordered 2 pair of boots. Both have the insole which feels to be of a cardboard material all waded and bowed up under the flannel lining... asked to return the trash and they want me to pay $8.95 to return their faulty boots

Date of experience: February 23, 2019

Thumbnail of user ninae6
Texas
1 review
4 helpful votes
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August 30th, 2014

I regularly ordered from this site and I have been please with everything I ordered! True to sized but I have found you must look at size guide. I normally where a size 14 but depending on the maker I might need to order a size 16 or 18. Everyone's complaining about the time it take to shipped but it clearly tell you how long it will be. Everything I ordered has been superior quality and acceptually priced. I brought clothes for me and baby clothing and shoes.

Tip for consumers:
Always use size guide and you will not be disappointed!

Service
Value
Shipping
Quality

Date of experience: August 29, 2014

Thumbnail of user elizabetht57
Maryland
1 review
2 helpful votes
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April 25th, 2016

I have been ordering from Zulily for 2 years and have never been disappointed. I have ordered clothes for me, my children, grandchildren, and husband. We loved each and every thing. I have also ordered household items, outdoor stuff, and health and beauty products. Again, I was not deceived in any way. The free shipping is legit. If there are several items I want to buy, I will purchase one and get free shipping on the rest if I order before midnight. I love Zulily and will continue to order from them. If I am disappointed with my current order when it comes in, well that will be a first for me.

Date of experience: April 24, 2016

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