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    Zulily

Zulily

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Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 9th among Daily Deals sites.

  • Service
    511
  • Value
    514
  • Shipping
    532
  • Returns
    408
  • Quality
    478
View ratings trends
216
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How would you rate Zulily?

Reviews (4,526)

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Reviews that mention popular keywords

customer service (1067) store credit (300) return policy (275) credit card (136) name brands (93) quality items (50) shopping experience (64) kids clothes (28)
Thumbnail of user andreal16
North Carolina
1 review
2 helpful votes
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December 24th, 2013

I've ordered many many items from Zulily from clothes to shoes to baby items. They all came in a reasonable amount of time and I understand that the nasty midwestern weather hold things up. I wouldn't want my son or daughter driving a mail truck in that crap. Everything fit even the size 13 mens Birkenstock that I bought my husband. I'll continue to use it. Love it!

Date of experience: December 24, 2013

Thumbnail of user pats52
California
1 review
1 helpful vote
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October 4th, 2013

I had earlier complained about Zulily not having uniform sizing for children's clothes and that they do not accept exchanges. But, what they did do is credit my account $12.99 and told me to donate the sweatsuit to charity. So I have to revised my review that I would prefer an exchange, but appreciate the credit.

Date of experience: October 2, 2013

Thumbnail of user kerid2
Texas
1 review
18 helpful votes
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September 30th, 2015

I ordered from this site and it does take a month to get your order not to mention that the size medium shirt I bought could fit my 8 year old Daughter! The boots I ordered had extremely large calfs on them and the medium jeggings were more like an xs. Not worth the wait and false advertisement.

Date of experience: September 30, 2015

Thumbnail of user tarab173
Texas
1 review
0 helpful votes
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January 11th, 2020

Somethings are a good deal, others not so much. The reviews on some products aren't available some of the time and that makes me leery of those. Returns are expensive. Cost money to return a product that is inferior or doesn't work for you. That makes me shy away from purchases a lot of the time.

Date of experience: January 11, 2020

Thumbnail of user ifef
New York
1 review
4 helpful votes
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June 13th, 2019

I ordered two tops in May paid in full and to date not heard a word about my order. I ordered once before and it took two months for me to remember I ordered. I called and they said the items were out of stock. Duh! Why couldn't they have contacted me with that info. This time I'm done and will never order from them again. Never ever period DONE

Date of experience: June 13, 2019

Thumbnail of user catherinew164
Illinois
3 reviews
0 helpful votes
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October 26th, 2019

I love shopping with Zulily I enjoy shopping from my home and getting great items and prices! It's exciting when Zulily adds more vendors and companies. I also enjoy getting updates from Zulily which means I won't miss some of my favorite brands!

Date of experience: October 24, 2019

Thumbnail of user pamelar18
California
1 review
13 helpful votes
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November 30th, 2014

Horrible. DON'T order anything from this site. I order a few things from this site. They have taken my money, but I have not received the merchandise. It have been over 6 weeks. HORRIBLE business practices.
Don't other anything.

Service
Value
Shipping
Returns
Quality

Date of experience: November 30, 2014

Thumbnail of user traceyh27
Wisconsin
1 review
3 helpful votes
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August 4th, 2016

Have to say I order quite a lot from Zulily, but the clothing sizing leaves much to be desired. I think it would be better to require vendors to have CORRECT sizing, Or require them to have the same sizing standards across the board. It would save so much time and disappointment. Unless it is a brand you are familiar with (example LOGO, I know how that fits) maybe steer clear of the clothing as chances are good it will be too small. They usually are really, really good about refunds on the sizing challenges though.

Date of experience: August 3, 2016

Thumbnail of user triciaa
Illinois
1 review
3 helpful votes
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August 6th, 2014

I saw many negative complaints right after I made my first purchase from Zulily. I am actually happy I made my order first, or I would not have ordered from them. I have to say I am EXTREMELY pleased with my purchase. I ordered two pairs of Keen hiking/water sandals for the price of what one pair would typically cost. I received them within 13 days of my order (which they explain that their shipping process takes 10-14 days). The shoes fit wonderfully and I will definitely order from Zulily again. I would suggest, after reading all of the terrible reviews, that people stick to the brands they know and trust when they are looking for a good deal.

Date of experience: August 6, 2014

Thumbnail of user lynnj11
Ohio
1 review
12 helpful votes
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December 21st, 2015

I regret not reading the reviews before I made my purchase. After I did see some reviews I started to worry about the shipping, but its the quality I have a problem with. I bought a Christmas dress for my daughter by the brand Lil Cactus and the quality is not what was pictured. The dress had embroidered reindeer on it and their antlers aren't even aligned to their heads... seriously? I loved the dress on their website. Very deceiving, not worth gambling your money for something that might not reflect the images on their site. There are more affordable places out there with better quality items and customer service that you can actually count on.

Tip for consumers:
What you see isn't what you might get.

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2015

Thumbnail of user barbaram208
Australia
1 review
3 helpful votes
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September 6th, 2017

I will never order from this site again. Very very poor customer service in fact I don't think it exists. Quick to take money from bank account. Goods never seem to arrive. My advice DONT ORDER from this site

Date of experience: September 6, 2017

Thumbnail of user conniec157
Iowa
1 review
4 helpful votes
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July 3rd, 2018

I ordered a dress and it fit perfect, but then I made the mistake to order two more of the same brand and same size. After waiting a month one was a size is like a 16-18 and one size is like a 12-14, I am a 6 to 8. One is suppose to be black, but it looks like a grey. I am stuck with them and one is too large to take in so it will go to Goodwill and the other I am hoping I can take in. Beware if buying clothing as it does not match the size chart that they provide. I won't be ordering again.

Date of experience: July 3, 2018

Thumbnail of user pattym35
Missouri
11 reviews
13 helpful votes
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February 28th, 2017

Unfortunately, I always find something I find something to buy and I HAVE to buy it. Explain that to my budget! Actually, great clothes, great prices... you can't lose. They also sell shoes and lots of other cool stuff. Not cookie cutter Walmart stuff.

Date of experience: February 27, 2017

Thumbnail of user vickis402
Michigan
1 review
0 helpful votes
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November 27th, 2019

Most everything that I have ordered from Zulilly has fit, however, the few things that I have had to send back Zulilly has been awesome with any returns. I called them and they sent me a bar code that I could print out and just put on the box that the merchandise was in. I love the styles and most of all the prices.

Date of experience: November 27, 2019

Thumbnail of user deannah9
Tennessee
1 review
20 helpful votes
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September 6th, 2015

This is alllllll Asian sizing that they don't divulge, then try to. Call customer service... the phone rings then gangs up... not even an operator. I don't wanna return I want my 173$ back! Beware sammydress is the same!

Date of experience: September 6, 2015

Thumbnail of user toreyreed139
Nebraska
1 review
0 helpful votes
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May 22nd, 2023

I ordered two pair of shoes in different colors. When I ordered them the site said I have 14 days to return that particular product. When I went to return one within the window, it said that the item was not returnable and the website had changed. I know that was not what I said when I ordered because I had never ordered from zulily before, was skeptical, and asked my friend to look and make sure things are returnable. I guess that will be my first and last order.

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2023

Thumbnail of user shanticet
Alabama
2 reviews
3 helpful votes
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April 18th, 2017

The company needs to relax a little for no they never offer free shipping even with purchases over 50,100,200 dollars and asking for a credit from most retailers is never a problem except with Zulily. They also have a no return policy which is ridiculous because everyone is made up different and sometimes the cut is different and doesnt fit.

Date of experience: April 18, 2017

Thumbnail of user ballaal
Missouri
2 reviews
9 helpful votes
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October 8th, 2017

Any website that tries forcing me to sign up without even having the benefit of seeing what products and features they have, deserves a one-star rating. I REFUSE to give up my email address and etc only to find out a website doesn't have what I'm looking for while getting pelted with promotional emails.

Date of experience: October 8, 2017

Thumbnail of user angelal60
Oregon
1 review
13 helpful votes
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May 6th, 2016

When you order from Zulily items will take longer to be received. They don't warehouse the product themselves which allows them to price items lower. They have manufactures hold the product for them, you place the order, they have the manufacturer send product to them and then repackage and ship to you. I've become addicted to their site and have been very happy with my purchases. I know it's going to take 2-5 weeks to receive an item so if holiday shopping etc. I plan ahead. I've found truly amazing deals and have never had an issue with receiving an item.

Date of experience: May 6, 2016

Thumbnail of user mohammadfarids
Maryland
1 review
0 helpful votes
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September 28th, 2022

I have returned products and they charged me for shipping which is not fair and they dont creditting the return amount into your original payment method they hold your amount till you buy something else.

I dont recommend it to public.

Products used:
Shoes

Date of experience: September 28, 2022

Thumbnail of user amya324
Amy A.
Wisconsin
1 review
0 helpful votes
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November 27th, 2019

I like the variety of stores offered. I have had very good purchase transactions. On a few purchases I wasn't satisfied with the item, but it was my personal taste, not the quality of the product. I shop at Zulily regularly. The shipping does take longer than some other stores. I have not had any experience with the return process.

Date of experience: November 26, 2019

Thumbnail of user bonnied120
Kentucky
1 review
0 helpful votes
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November 27th, 2019

I love this site! I check it every day and have multiple friends that I also check for certain brands. Great customer service. Great variety. Really good prices but don't use if you need something really quick. I use it all the time and couldn't be happier with it.

Date of experience: November 26, 2019

Thumbnail of user cw48
Missouri
1 review
5 helpful votes
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March 11th, 2015

Ice ordered several things from Zulily some I was pleased with quality and price, and some were horrible. I usually use the size charts as a guide but forget about it because they aren't accurate. I did receive a store credit fir the items I wasn't satisfied with. And I also learned that if you refuse the order when it's delivered you won't be charged. I haven't tried that yet so be careful if you do. I can say that I did receive a great deal on the American doll items. I just take my chances with this company.

Tip for consumers:
Get some friends to order along with you to split the shipping cost. You can use multiple credit cards to pay.

Service
Value
Shipping
Returns
Quality

Date of experience: March 10, 2015

Thumbnail of user barbm32
Ohio
1 review
1 helpful vote
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September 3rd, 2017

I ordered a navy blue tunic dress which was pretty in the ad. Received the dress and discovered the price was too much. The dress was a thread thick and the buttons were loose. One wash and the dress was a mess. Cheap materials cheaply made. I gave it a try. Was unhappy. Never went back.

Date of experience: September 3, 2017

Thumbnail of user tonyas319
North Carolina
5 reviews
9 helpful votes
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April 21st, 2022

I like to shop online. I like the convenience. I have bought a lot of items from Zulily. I have had to return a few. They have been very courteous and helpful with me. I find their merchandise to be worth the money and their prices are very good. I do recommend them.

Tip for consumers:
I think if buying their shoes, buy a size larger than you normally wear.

Products used:
I loved the blouses and tank tops that I purchased. I also bought a poncho which I liked. It was stylish and comfortable. I bout about 8 pairs of their shoes and had to return those. I have big feet for a woman and their largest sizes are too small for my feet. But they were really cute shoes.

Date of experience: April 20, 2022

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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.

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