Zumba

Horrible Horrible customer service. Have called 2 weeks straight. On phone for numerous hours and sent emails
NO ONE RESPONDS

I dont recomend it, especially the ZIN membership they make you sign up for (at least try to) in addition to the Zumba Intructor certification and training. Unless you're a beginner and you need extra resources/assistence then sure, go for the ZIN but it was a waste in my opinion because not only did I not use it but they were unwilling to refund me for months (I wish I had known better to file a credit card dispute). If I'm not mistaken (because I'm writing this years later), ZIN is mandatory to teach Zumba otherwise you have to renew training annually - I forget the details but as someone who wanted to teach 1-2 times a week it was not worth the continued investment. Also I used to be a performer so this was a total waste of my energy & time - I wish I had looked into this more prior: the legalities, fees, membership options, etc. Always do your research, count the cost & look around beforehand. Zumba has a great culture with great vibes & style but as an instructor, the company is inflexible - it felt like they just wanted my $$$ based on customer service experience.
My last words? Be bold, resourceful and creative. You dont need to rely and pay a reputable company for the title - what I did cause I thought I had to to get somewhere. If you believe you can move and teach, you can! Its ongoing passionate PRACTICE & feedback/guidance that will get you there.

Avoid this company altogether. Professionalism is ZERO. I purchased for the online course and although there is a 30 day money back guarantee on their web page, they did not refund my money. They offered different excuses every time when I called. A completely money hunting company. DEFINITELY STAY AWAY

They're selling some same products from 2 categories 'summer sale'&'women' on their website and I made a purchase from 'women' category (attatched the 2 photos the same item on both categories). I never knew that it was a final sale for the summer sale products until I got a confirm email since I never seen any notice about final sale while shopping. They didn't accept cancelling order and never called & emailed me back even though I tried to contact them hundred times. Of course couldn't get the return shipping label either. This is definately a scam. I have a proof to capture all the screenshots for every processing they're selling same products on 2 categories and never mentioned it was final sale, and just refused the package and reported here to credit card company & reportfraud.ftc.gov as a fraud. I'm a Zumba instructor and this kind of experience for Zumba.com is not the 1st time actually. The customer service has always been not knowledgeable & helpful. I know the Zumba is one of the biggest fitness industry, but their business is like a scamming.

I love Zumba. Have been taking classes for over 7 years. I decided to do their course to see if I could become an instructor. I paid the 400$, travelled to Montreal to spend the day in training. Then I learnt that if I didn't subscribe to their ZIN which is 50$ a month then I would lose my certification which I paid for. Basically if you don't continue to pay the 50$ you lose the course certification you paid for and did. It's comparable to going to university getting a degree but then having to pay a subscription fee forever or lose your degree.

I have tried to cancel my membership several times! I even took my card off the website and they STILL charged my card! To cancel, I have to call in and wait on hold. I have tried calling several times and don't have time to wait on hold for hours! There is a real person that directs me to "membership department" I asked them please send me to someone directly because I always have to wait such a long time on hold. They said the wait is so long "because there are so many other people trying to cancel their membership" Hmm so you have LOTS of people canceling Everytime I call? Seems like you are either lying and this is a scam or your program is horrible and "so many people are canceling" So I'm currently holding. We will see how long it takes them to answer... Very upset.