Trust & Transparency
Our Commitment to Trust and Transparency
Sitejabber is dedicated to providing a space for real, unbiased consumer reviews so consumers can make more informed decisions. In today's digital world, trust is crucial. We're committed to maintaining transparent review practices that benefit both consumers and businesses. By upholding the integrity of our platform, we aim to create a space where users can confidently rely on the information they find.
How Reviews Work on Sitejabber
Sharing feedback is simple. Here's how reviews can be submitted:
Submitting a Review:
Reviews can be written directly on our website by simply searching for a business and providing feedback.
Businesses can also send review requests to gather verified feedback from their customers. When one of these requests is received by a customer, all they need to do is simply fill out the survey provided.
Our Approach to Detecting Fraudulent Reviews:
We prioritize the authenticity of our reviews and to achieve this, we utilize a multi-layered approach that combines cutting-edge technology with human expertise:
We employ advanced software that analyzes reviews for patterns indicative of fraudulent activity, such as similar writing styles across multiple reviews, suspicious account creation patterns and location data. This software helps us identify and remove fake reviews before they’re ever published.
We have a dedicated team of moderators who examine flagged content. This team has the expertise to discern genuine reviews from suspicious activity.
Consumers and visitors to our site play a crucial role in maintaining a reliable platform. You can flag any review that you believe violates our content guidelines or seems suspicious. Our moderation team will then investigate the flagged content and take appropriate action.
How Businesses Engage with Their Reviews
Sitejabber provides a valuable platform for customers to share their experiences. In turn, businesses can leverage our site to build trust, address concerns, and ultimately improve customer satisfaction. Here's how businesses can interact with with reviews on Sitejabber:
Show Appreciation:
Businesses can thank satisfied customers for their positive feedback. A genuine response builds loyalty and encourages future engagement.
Address Concerns:
Businesses can acknowledge negative reviews and apologize for any issues encountered. A well-crafted response to a negative review can demonstrate your commitment to customer service and potentially turn an angry customer into a loyal one.
Reporting Reviews:
Reviews that violate Sitejabber's content policy (e.g., spam, bigotry, threats) can be flagged for removal. Reporting these kinds of reviews can be done through the dedicated report function in Sitejabber business dashboards.
Our Continuous Commitment to Improvement
Sitejabber is committed to fostering a trustworthy and transparent online community. By providing a platform for authentic consumer reviews and employing rigorous fraud detection measures, we empower consumers to make informed decisions and help businesses build lasting relationships with their customers. Whether you're a consumer seeking honest feedback or a business looking to engage with your audience, Sitejabber is your trusted partner.
Join us in creating a more reliable and informative online marketplace.