Anita S.
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Anita S.
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November 12, 2019
I have purchased probably 100 plug ins. At first, he did not require a restart or have access to your Finder on Mac or other areas of your computer. Not only do ALL of the plugins I purchased no longer work (I have not had this issue with any other companies) but he wants you to re-download EVERY plug -in AND he wants access to your data on your computer. No way will I give this guy access. It's one guy running this company and I do not trust a random person having access to my computer, files or data. Are you serious? In this day and time to have access to my information... I think not. Beware when downloading, make sure you read ALL of the prompts.
Date of experience: November 12, 2019
2 Comments
11K Views
2 Comments
11K Views
First of all, we would like to thank you for purchasing so many Pixel Film Studios plug-ins.
It sounds as if you must of been happy in the past with what you were experiencing and continued to invest into your plug-in library with Pixel Film Studios products but had some frustrating problems as of recent.
You may want to make sure you were talking to the correct customer service representative for Pixel Film Studios. If anyone has tried to gain access to your computer or implied that everything is done by one man, you may have contacted the wrong company.
Please contact customer support 8-4pm Pacific time Monday through Friday.
They will walk you through any issues you may have step-by-step. You may want to make sure that all of your plug-ins are updated to the latest versions and you’re running the latest version of Final Cut Pro.