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Barbara R.

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Total Points
81

1 Review by Barbara

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1/8/20
Verified purchase

Had to wait at least 25 minutes to speak to a representative in customer service. She was very gracious and listened carefully to me ~~~ both that thee packaging can be assembled better, that UPS is reckless with boxes Etc but thee end result was beyond my expectations ~~~ the real Real has excellent customer service! Thank you

Date of experience: January 8, 2020

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TRR S. – The RealReal Rep

Hello Barbara,

Our sincerest apologies for the recent experience you had with an order as well as for the long wait time.

We are happy to hear that an agent from our Customer Service team was able to assist and provide excellent service.

We will have someone from our Customer Service team reach out in case there is anything else you need us to assist with.

Thank you very much.

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