I had a past due amount of $400. Yeah, I know, but paid $250, and I DoorDash, so asked if I could get an extention just for the weekend and make up the difference. After being booted out repeatedly, on attempt number 4, I was finally given a way to get around the suspension and got booted out of the chat again. I gave up, try the next day, now needing WiFi, because my service is suspended. I finally get someone who looks into in, and the only thing that can be done is to contact the Finance Dept., for them to override it. But, you see, I can't call Phyllis in Accounting, nor 611, as YOU SUSPENDED MY SERVICE. The WiFi no longer allows me to sent IMs, so I'm now cut off from the world. I go into an AT&T store, explain my situation, and can use their phone to all Finance, where a guy tells me that my account is suspended. "Yes, I know that. That's why I'm FREAKING CALLING YOU, CAPTAIN OBVIOUS. Is there anyway I can have just a few days of service so that I can pay you, because I need my phone for my job with Doordash." No, he says. "Well, here's the problem. No service, and I will be unable to pay you. Even if I go get a different job, they can't call me to tell me I got the job, because, yeah,, no service. So, if you want to guarantee I never pay you, just keep it suspended." He's sorry. Me, too.
So I apply for an EBT card, get a paper saying I receive EBT, which gets me a free phone, have to transfer my into to the new phone, but it keeps sending a security code to the Old Number, and since I no longer receive texts...
I've been working on this problem for over a week, all that could have been avoided if the had just given me 2-3 days to come up with the money. Over 7 years with this company, and I think it's time to start seeing other people.