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Gilad Y.

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Total Points
80

1 Review by Gilad

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    Payoneer

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10/15/20
Verified purchase

Just finished a phone call with a Hebrew talking representative, a plus for Israeli businesses. The call was short and to the point, but it was following a bad taste after not receiving any answer to my question for over a week on the community forum and on a private message on Facebook Messenger. Please improve your response times.

Also, Payoneer uses custhelp.com for customer care, a system which supports creating tickets. I didn't manage to find the ticket opening option. Please enable ticket opening.

One last thing: I found the "Call Us" page not by the internal search, but by an external Google Search. This should be improved too.

Date of experience: September 14, 2020

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