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j c.

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1 Review by j

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7/17/11

Made a claim for AC repair. They sent a tech from Delta BAP AC repair who after inspection determined that there was no freon in system, a possible leak. He informed me that he would have to call CHW for authorization for repair. DeltaBAP reported back that company had informed him that they were placing my claim on the back burner.

I called, they requested and I forwarded service records for unit, which indicated it was working properly in March during annual inspection.

They then denied my claim in that there was a pre existing condition. I was unable to contact anyone in authroity and they did not respond to my letters. Made a claim to NJ BBB, CHW responded with a complete fabrication of any of the details.

I called Delta BAP back and showed them the CHW response to BBB complaint, they assured me thatstatements attributed to them were a complete fabrication.

I have had the unit repaired, there was not leak to the unit as stated by CHW. I have had Credit Card Company charge back last months service charge and requested a cancelation. As long as I didn't make a claim all was well. They just didn't want to service their policy. BAD GUYS... BAD BUSINESS

If your looking for a warranty company... keep moving on, this is not for you.

Date of experience: July 17, 2011

j Has Earned 5 Votes

J C.'s review of ChoiceHomeWarranty earned 5 Very Helpful votes

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