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After spending 25 minutes uploading scans of my ID, inputting all kinds of personal data (address, phone, email, birthdate, SSN), confirming 2-factor authentication via text and email, allowing a credit report check, submitting to a biometric scan now they say I must video chat with their live agents to verify 3 more documents. It's frightening that a private company can collect this much personal information about individuals.
Tip for consumers:
The timeframe to actually complete the process (if it even works at all).
Products used:
Nothing
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was using this site to lookup information about a phone number. The site showed that the information was available prior to checkout. But after making payment, the result for the phone number was Status: "No Results", Data: "", Error: "". It didn't show the owner name or even the physical address. I contacted support, and asked for a refund because their service didn't work. It's now been 7 days, and no refund.
Leslie E.'s review of ID.me earned 42 Very Helpful votes
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team