So after making a gross mistake on an order I contacted CS and explained what happened via email, I had an immediate response, she was helpful and accommodating and this was an order for my daughters B day. We emailed back n forth about my daughter and how amazing this line made her feel and it had been a while since I'd seen such a big smile on her face since her daddy died and how I loved seeing a little twinkle in her eye because of a lovely new outfit. Well the CS rep was so moved and touched that she sent my daughter a surprise B day outfit, paired with sandals, and a hair piece and bling with matching sun glasses. I just cried over her generosity, I couldn't believe it I was utterly stunned, what company does that. She received the pieces and wore it for spring pictures she looked and felt amazing just like a princess. We will be forever faithful to this line.