In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again. I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website. It is illegal in Canada to mislead consumers in this way it's called bait and switch. They are basically showing you a product you will not receive. They only show renderings of their products none of them are the actual products. Recently my mom wanted the 5th doll a $300 doll. She is the cutest thing and my mom wanted to keep her. Today my mom noticed that the doll has a rip on the inside of the arm she will be going back sadly. Coincidentally I was warned that BE's silicone rips easily. AND waiting for returns is rather painful. They take almost a month which is unheard of in 2022. My mom returned the bassinet that was ordered as it was horrible quality and not worth the price and I am still waiting on the refund. When you email customer service they never actually answer your inquiry they reply with a scripted email. I have lost over $100 is postage fees that are non-refundable maybe that's how they stay in business.