16 working days later and still no refund. Support don't even reply now.
My bank need certain info to investigate the issue and they still cannot provide after 24 hours. Absolutely joke.
How hard is it to process a simple refund. What is wrong with this company and their lack of customer support and service, complete joke. Jumped through all their hoops. Now my bank asked for a few simple questions and they cannot provide or answers.
It doesn't take 16 working days to process a refund.
Avoid this company like the plague.