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Reservation Desk has a rating of 4.5 stars from 6,649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 3rd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
54,694 reviews
As I need to be near work when I travel to Knoxville, I have chosen this hotel every time. Every aspect is easy to do and the employees are always very helpful and extremely nice. I look forward to staying here each time.
I have stay at Courtyard Cedar Bluff on several occasions and always have a easy booking, checking in and out. My stay is always enjoyable. Pricing is very reasonable and accomodations are always clean and well done.
Date of experience: January 2, 2025
They intentionally make their website look like the actual hotel you're wanting to reserve. When you discover that it isn't - they refuse to refund you. I literally called 30 min after booking and they refused to assist me. An absolutely horrible company that is a complete scam!
Date of experience: December 30, 2024
Booked a room with what I thought was the hotel reservation line turns out I got this third party booking site. End up not needing the room but they tell me after the fact that I can't cancel. Great company. Do your self a favour and use Travelocity or one of the other companies. At least they let you cancel 48 hours before.
Date of experience: December 23, 2024
Thanks for your review, Angelo. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Everyone at Apache Gold from the front desk personnel, as well as the Club card counter, everyone is very helpful and pleasant. We enjoy Apache Gold as a little get away. Although, the Casino itself, all personnel on floor also very pleasant, the machines not so much, unfortunately.
Have not had a chance for a little "get away" and decided to visit our friends at Apache Gold. It had been a while...
Date of experience: December 29, 2024
Thank you for choosing to book with us, Michael and Aline. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy, straightforward.
But then there's a note on Resort Fee being owed to hotel upon check in. No details on the "resort fee" and then find out after reservation made it adds another $50 fee per night to the total. Really needs to be disclosed and clearly stated up front prior to purchase. Otherwise, it's quite shady in not knowing what the added fees actually are ($1.00 or could be $1,000.00, or?).
I thought I was booking through the hotel’s reservation desk. Your business name is quite deceptive.
Date of experience: December 8, 2024
Thank you for taking the time to let us know about your experience, Steven. Sometimes, hotels have resort fees or other additional fees. We only charge your credit card for the room and taxes and fees associated with that room. The taxes and fees are provided by the hotel suppliers and not itemized when we receive them. They are included with the rate to complete your reservation. We are unable to modify or give a breakdown of taxes and fees as that information is not provided to us. Thanks for your feedback as it helps us improve our process. We take customer input very seriously. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Date of experience: December 8, 2024
Wasn't sure at first but wanted to book my reservation for Holiday Inn Express & Suites at Fleming Island, Florida. Kinda weird that some options did not include the continental breakfast. Anyway, from there it was a breeze setting everything up. Thank You very much.
This came up when booking with Holiday Inn Express on line. No choice.
Date of experience: December 14, 2024
You're welcome! Thank you for taking the time to share your feedback regarding the booking process, Michael. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Everything was fine thank you so much for your time patience and consideration due to the holidays. The value of gas is very very high and you guys are very very busy. I appreciate your professionalism thank you so much.
Date of experience: December 26, 2024
You're welcome! Thanks for your review, Steven. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
First time that I have utilized the service. Just found out about the site through reviewing the property I was researching. Found out I could book a room at that property through your website. Got it reserved and was followed up by text and email.
Spur of moment
Date of experience: January 14, 2025
Thank you for leaving a review, Darcy! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
I do have a question. My husband is going on for surgery Tuesday Jan. 7th. We are staying Monday night, 6th, so we don't have to travel to the hospital in Traverse City early a.m. on the 7 th. My son is coming in from California and my daughter from Indiana so we will stay until my husband is released. Hope and expectation is the 9th. Is there a special rate for medical reasons for our stay?
Date of experience: December 28, 2024
Thanks for your review, Sherry. You may want to contact the hotel directly about medical discount codes. We are an online travel agency and don't have this option when you make a reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
A well-designed reservation desk website is crucial for ensuring a seamless user experience when booking services such as hotels, flights, restaurants, or event tickets. Here's a breakdown of the ideal features and experience that would make a reservation desk website efficient and user-friendly:
Cheaper than any other
Date of experience: December 10, 2024
Thank you for taking the time to review us and provide feedback, Yogesh. Your insights are incredibly valuable and greatly appreciated.
I will be calling to get a better Senior Rate like my sister-in-law got by calling in. $120 per night.
We tried calling many times but nobody would answer the phone...
Nobody would answer the phone.
Date of experience: December 30, 2024
We’re sorry you had difficulty reaching us, Eldon. Your call is extremely important to us, but sometimes we experience a high volume of calls. If helpful, please feel free to contact the escalations team at support@reservationdesk.com.
Leah at the front desk was extremely professional and a pleasant to chat with too. Thank you for adding my Hilton membership points and no feathers in our room. Appreciate the late Che k out too.
I’m a gold Hilton member
Date of experience: December 30, 2024
Thank you for taking the time to leave us a review, Tara. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I’m a gold Hilton member
Date of experience: December 30, 2024
So very simple to book a room and receive your conformation in seconds. Who has time for anything else in this busy, hectic world we live in today? Kudos!
Easy, Easy, Easy!
Date of experience: December 18, 2024
Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
2nd try worked.they had my last name wrong then charged extra to cancel it finally have it sorted out
Date of experience: January 1, 2025
Making my recent hotel reservation for Franklin, TN ws a snap! The entire reservation took only a few minutes, and was easy and painless. I completed my stay and was very satisfied wityh my choice and the fine service I got. Thanks Reservation Desk! I'll be back again!
Previous excellent experience.
Date of experience: November 30, 2024
Thank you for your review, Wayne. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
We were interested in finding out whether or not spa services, including massages, etc. were offered at the hotel, and we were informed in the affirmative. That was good news for us to hear!
Date of experience: January 17, 2025
Thank you for taking the time to leave us a review, Robert. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I booked this for my dad to give to my mother. They're attending a show at the Playhouse that night. He's elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes. Great & easy experience!
I booked this for my dad to give to my mother. They’re attending a show at the Playhouse that night. He’s elderly so he had me do the online booking. My mom worked there over 60yrs ago so he thought it would be fun to take her back to see the changes.
Date of experience: November 17, 2024
Thank you for choosing to book with us, Bob. We hope your parents have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Booking was easy and efficient however the fee did not reflect the original rate discussed with the hotel itself. Had to call and confirm that the charge was what was expected.
Date of experience: December 31, 2024
Thank you for taking the time to review us and provide feedback, Alanna. Your insights are incredibly valuable and greatly appreciated.
I called to talk about bookings, but was informed there was no free breakfast or refund option, despite the website advertising both. Communication was challenging as the representative struggled with English, which made it difficult to clarify details. Disappointed with the misleading information.
Date of experience: November 9, 2024
Thanks for bringing this to our attention, Victoria. We apologize for any misleading information. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Quick and easy selection and payment! The selection process was great. The information provided was clear and concise. The payment process was very easy.
Best choice and best price!
Date of experience: December 16, 2024
Thank you for leaving a review, Bradley! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
I like things to be simple and I found booking at the hotel of my choice was so easy and quick. Everything I needed to know was easily found with a click here and there. Booking via reservationdesk.com made a task I dread doing stress free and not time consuming. Can't wait for my stay!
It was the one available when I chose my hotel to be honest.
Date of experience: November 10, 2024
Thank you for taking the time to leave us a review, Joanna! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
The website worked well for me. It was easy to navigate and understand. I was able to find a room that could accomodate my family. It was very helpful. I am appreciative.
Book a hotel reservation.
Date of experience: December 9, 2024
Thank you for taking the time to leave us a review, Myra. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This is a very easy method of checking in. Also, if something comes up, you can cancel.
To book a room for an upcoming visit.
Date of experience: April 18, 2024
Its a good hotel we have stayed like 3 times there before and nice personnel. Really clean and a perfect place to stop and rest before heading in to Mexico
Date of experience: December 9, 2024
Thank you for choosing to book with us, Eduardo. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The reservation process was very easy to use! Happy with website and hope the hotel experience is
Just as wonderful!
Tried to book through another website and it crashed several times
Date of experience: January 3, 2025
Thank you for taking the time to leave us a review, Patti. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Andrea, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager