LeatherCult has a rating of 4.4 stars from 1,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherCult most frequently mention customer service, good quality, and custom measurements. LeatherCult ranks 3rd among Leather sites.
This is my SIXTH purchase from LeatherCult, and I've never been disappointed.I'm their biggest fan. They are absolutely legit. Great packaging. Great accuracy. Great choices and shopping experience. It may take 3 weeks or more to receive your order, but it's worth the wait. Just phenomenal.
This felt like a risk, but it paid off. Choosing the style, leather type, and lining, along with specifying measurements seems like a great way to get the perfect garment, but being online/mail order it definitely feels risky. But it came in, fit great, and I'm already wearing it as a primary leather coat for cold weather. I'm very happy and it was worth the money spent!
It was Good! Thought I would receive b4 Valentine Day, which I did not but it was ok. I had not received any information on when I was going to receive the coat. So, I called to get a date range when I might receive the coat. It wasn't a long process, but I would have like to know when I was going to receive it. He got it and was very pleased with the quality and fit. He Loved it...that's all that mattered!
I was concerned about when I was going to receive the coat, she explained that I would receive an email. 2 days later the coat came. Very satisfied!
My Husband saw it on facebook and we decided to try because it had what he wanted.
Husband has been looking for a Green Leather reasonable coat..
The jacket was made to fit. Very nice. Thinner than expected but overall very happy. Thank you
Just trying it out. Can never find a jacket that fit me perfectly
Good responsive website. Ordering and payment is a snap. Delivery date estimate is accurate. Fast shipping.
So i'm a big fan of WWE, especially The Undertaker. So i want something to remind me of his prime time in wrestling. And i found the exaxct coat in this shop! OMG how awesome i feel! Now i'm hunting for the hat > :}
I should have ordered a XXL. Jacket is too small. Its hanging in my closet. I can't wear it. I wish I could return it.It's a nice jacket. But I didn't know XL fits like a L when you order it.
It was simple to order my jacket, and it arrived quickly and was even more beautiful than in the pictures, and fit perfectly. Well done! This is the fourth jacket I've ordered from Leather Cult, and I love all of them.
I've ordered from LeatherCult before and have always loved the jackets I ordered.
I loved the unique style of this lightweight jacket, and it came just in time for me to take it on a trip.
Easy to navigate sight; fast, efficient order processing; great products!
This will be my second Leathercult Jacket! The first one is superb and gets compliments every time.
I don't like PayPal...
Customer service was great and verified my measurements before production.
The garment is well-made.
The leather was thin, about 2 ounce for those that are familiar with leather thicknesses.
It is a fine coat for cool temps. I ordered mine without insulation.
It smells like a baseball glove.
The lining and buttons are good quality.
It should give man years of service.
Excellent service.
Custom measurements.
I liked the look...
I don't like PayPal...
I ABSOLUTELY 💯 love them all! I ordered all types of leathers,colors and sizes available.
Highly recommended 👌 👍 👏!
Best wishes and good luck 👍!
Thanks!.
Cause it's a very nice company
Cause I needed them
Website needs improvement.
Skype calls would be paramount to your business! Emails tend to be confusing. With your personal service... Skype calls will add a much better customer experience. Also try adding a form for returns and adjustments rather just shipping a garment. (This aspect of your CS totally confused me) I'm not sure who's responsible for return shipping a d what actual adjustments can be made to garment how it will take to be updated, returned. These are key unknowns to me as a new customer. (If you implement the tasks aforementioned? It'll add a significant level of appreciation from new customers like myself) I still have my 1st garment and adjustments are needed, but I'm not sure how to process a claim?
So I totally have no idea what steps to take? So I wait like an idiot!
Same as above...
Custom garments.
Idk. It looked cool and I wanted to try it.
There seem to be some confusion with one of your agents Erica understanding queries.Also you should implement Skype
Everything from the sizing to the final product is fantastic. The leather pants that I ordered fit perfectly.
The style and color of pants available
Exactly the style i was looking for.
Using the recommended fitting guide my leather coat is a perfect fit. Good quality and looks very good. It is already my go to coat.
After I measured, I put down the wrong measure on the form, they picked up on it and asked me to check if I had made a mistake, I found I did, corrected it and got a good fitting coat thanks to LeatherCult's customer service.
I am one of those big belly guys, I have found it hard to buy a coat off the rack I can button.
I like buying clothes that fit.
So far I've only ordered the shirts which was easy and they appear very well priced, the shirts are as described.
The sizes are correct and they arrived fairly quickly.
I was a little concerned as I'd seen some poor reviews, but I got what I ordered fairly quickly for a low price and reasonable quality.
I have purchased numerous jackets and blazers and have no complaints with the product: ordering is a pain. They want you to use pay pal but make it difficult. It won't allow you to check out as a guest and requires you open an account. Then you have to go through an email process to get a special link to check out as a guest. Which takes a couple of days back and forth. I have literally not ordered a jacket because I didn't want to go through all that. Also I have requested numerous times that they change this to no avail.
As I described above and nothing has changed .
I like their products
Great selection
I really like the jacket it arrived like described but there are stings that hang on the sides that are extremely long they should be shortened other than that I'm satisfied with the jacket. Jacket fits well its light weight but nice and warm ill defiantly order again
Stylish, good shirt, liked it in the photo, even better in real life. The composition is good, close to the body.
A nice tie. Not small, not wide. Just a good size. Just what a leatherman needs.
Found it on a pic of a leathertie.
Still a little saddened by the shorts length I previously ordered, and PayPal has its annoyances but the dye job is fabu and hand feel absolutely fantastich
* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Little bit of trouble as merchant does not accept reloadable prepaid cards (even though its a government backed 'welfare' deposit card). Got a new bank account after payong off some fines and securing regular direct deposit and now i'm not restricted in making purchases. Very excited! Perfection in the measurement request form and loving the expansive color selections, i dont even have my initial outfit yet and I know already I'll be returning
Fast Delivery and good quality jacket. Good communication.
Great products for a reasonable price. Love the customized order capabilities.
Great as always.
Recommended by a friend - very pleased with the trousers. Feel lovely to wear. Thank you.
Recommended by a friend
Recommended by a friend as a good buy for me.
I ordered my husband a simple size Large jacket for Christmas confirming the measurements on their size chart. When it arrived it could hardly zip up and fit tightly across the stomach. He can actually get by with a medium, so this was surprising. After several emails back and forth they finally started in on having me measure the jacket and send them pictures. Every measurement showed it was smaller than their size chart. They even had me repeat the process saying there were wrinkles in the coat (which actually would have come out in their favor), but I did it. Then they started saying that their designers measure things differently than me...even though they said I did it correctly. But their designers were "professional." So basically they won't stand by their own measurements at all. I offered to pay for the return shipping and for shipping a replacement jacket back to me, and they skirted around the issue over and over, finally saying they would give me 15% discount on a new jacket. Why would I do this when I can't be sure their sizing chart is correct?! It is so frustrating to be out hundreds of dollars with no effort to make things right when they would be out no money on the deal. Communication was difficult, but essentially they don't return or exchange under any circumstances, so buyer beware.
Products used:
jacket
* LeatherCult attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Beautiful jacket, excellent fit and SUCH fast turn-around. Thank you!
Custom jacket :)
Very well wrapped soft supple leather, custom made exactly to my measurements fit like a glove, very comfortable, I am happy with my purchase, well done Leathercult, Highly recommend