I had purchased a classic aluminium wallet when they first launched. Months went by and I didn't receive it, so I reached out and they sent me a replacement for free! The wallet was really good, very well built, excellent quality, far exceeded my expectations. But to my surprise my previous order arrived few days later, so I reached out to them and offered to return it and pay the shipping fees, they just asked me to keep it!
It just so happened that a friend of mine was getting married and I couldn't attend his wedding due to COVID, so I sent him the wallet as a gift (I told him I got it for free - I still feel cheap!) and he loved it so much that he went on to order a custom carbon fibre one a year later.
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