BestCanvas.ca has a rating of 3.5 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 8th among Photo Printing sites.
This company does not typically respond to reviews
I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!
So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received
I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!
Products used:
Canvass prints
I was a little hesitant because of the mixed reviews but decided to give it a shot, I ordered canvases from 8x8 to 16x24. They came 8 days after I ordered them (Ontario) and there was no extra duty to pay. The picture quality is pretty good. I'm giving 4 stars because 3 out of 17 canvases had a slight 2" long line indent from the way they were packaged, I'm hoping putting something heavy on the back of them for a few days will flatten it out. For the price I would say they are great. Will be ordering again.
Received the product earlier than estimated. Quality was very good. Packaging was also good; the print was anchored inside the shipping box in such a way that it wouldn't slide around but without lots of extra wasteful packing material. Overall happy with the product and shopping experience.
Products used:
16" x 24" canvas print
So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received
Tip for consumers:
The blanket was decent but the photo puzzle was terrible. Extremely poorly made. Sooooo CHEAP
Products used:
A photo blanket and photo puzzle
The "blanket" came in after Mother's Day has come and gone. I orders it 2 weeks before. When I opened it, the photos had damage and pulled off the blanket. Which is the most tiny thing I've ever seen in my life. How is this size even an option! Now the delayed Mother's Day gift for my elderly grandma not only didn't show up, is too small to cover her AND is damaged! I will never order from them again.
Tip for consumers:
DONT
Products used:
Blanket
"Guaranteed to arrive before Christmas" with no shipping information, turned into "it won't arrive until January" and suddenly they did have shipping information to offer weeks later. Then, the package never arrived! What a horrible experience for Christmas. Bestcanvas.ca is not a Canadian site, it is based in the United States. If I was not given so much false advertisements and lies, I would never have ordered from this company.
If you are Canadian, it is likely in your best interest to avoid this company as they have been of no help to me this entire experience. They have done nothing but lied
Tip for consumers:
If you’re from Canada, this is not the place to get your order from. Don’t fall for the .CA web address, they are not based in Canada. They also have horrible customer service.
Products used:
Nothing arrived. I have nothing to show for my purchase
Thank you for your feedback. We apologize for the inconveniences caused by the delivery of your shipment. In order to process your complaint, please send a short email to our customer service. We kindly ask you to also mention your order number in the email. We will check the status of your shipment and solve the problem as soon as possible.
Prints are great. Colours really stand out. Delivered within a week in a box, received in good condition.
Not impressed sent 3 tickets for a reply was finally sent a tracking number it's been over a week and still has not left the facility. I will be posting and calling our consumer complaint department. What is wrong with this company! Takes my money can't get ahold of anyone and when you do they lie to you! Purchaser beware.
Products used:
Ordered a blanket with a print on it
Fast service. Very happy with how my canvas pictures turned out. Will be ordering again! A crease noted on one canvas but a quick press with and iron and it came out
Products used:
Canvas prints
I ordered two small prints. Turns out they came from Germany – not Canada and when I had to pay duty which was not expect I emailed them and they are in Miami FL – not Canada. Also they sent me 7 canvas in various sizes of some other family's pictures. And no one has answered my customer service emails about it at all. Wouldn't buy here again
Unparalleled Customer Satisfaction - A Company that Sets the Standard.
I have been a loyal customer of Best Canvas ca for quite some time now, and I cannot stress enough how exceptional their services have been. In a world filled with numerous companies, it is refreshing to encounter one that consistently goes above and beyond to ensure customer satisfaction.
From the very start, I was impressed by the genuine care and attention to detail exhibited by the staff at BestCanvas. Their professionalism, knowledge, and dedication to serving their clients has set them apart from the competition. Whenever I reach out to their customer support team, I am met with prompt and helpful responses, making me feel valued and listened to.
What distinguishes BestCanvas is their unwavering commitment to delivering top-notch quality in everything they do. Whether it's the products they offer or the services they provide, you can always count on them to exceed expectations. The level of craftsmanship and attention to detail consistently leaves me in awe, and it's evident that they take immense pride in their work.
Furthermore, the team at BestCanvas truly understands the importance of customer satisfaction. They go to great lengths to ensure that every interaction is a positive one and that their clients are pleased with the end result. Their willingness to listen to feedback and address any concerns has further solidified my trust in their abilities.
In an era where taking shortcuts and cutting corners is common practice, BestCanvas stands out by adhering to the highest ethical standards. They conduct business with integrity, honesty, and transparency - qualities that have become increasingly rare. It's refreshing to know that there are still companies out there who prioritize their customers' welfare above all else.
To put it simply, I am beyond pleased with my experiences as a loyal customer of BestCanvas. They have consistently shown a genuine commitment to excellence and have set a new benchmark for what outstanding customer service should look like. If you're in search of a company that not only provides exceptional products and services but also knows how to please their customers, look no further than
BestCanvas.ca, they have my highest recommendation.
Products used:
Canvas prints
This was my first time with this compagnie, fast delivery and the quality of the product exceeded my expectations
Good job good
Products used:
Canvas with frame
I ordered a beautiful photo blanket through the site 2 years ago so was excited to receive another. Unfortunately they changed production companies ( from US to Germany) and the product I received was terrible quality. Don't waste your money.
I have used BestCanvas many times now and have always been happy with the product. I will continue to use them in the future also.
This company ships from the US and DO NOT pay customs and UPS fees so be aware it will cost you A LOT MORE than you think for prints. I will never order from this company again and suggest other Canadians do likewise- I will search out a legitimate Canadian source for prints. Don't let the.ca fool you!
Products used:
All
I checked many websites for a product like the 8x8 canvas and all of them were extremely overpriced and had awful reviews. I ended up coming back to this website to get 8 different ones. The price is amazing for the quality of the canvas and it is fully worth my money. I ordered them expecting to wait a long time due to the low pricing, but to my suprise, they came in two days later. Very good quality and shipping, there were no scratches or dents. 100% will be buying off this website again.
Products used:
8x8 canvas
Both the acrylic and canvas are gorgeous. Can't wait to give them to my daughter and her husband on their first anniversary.
Like many have mentioned, this is NOT a Canadian company. The product is shipped from US. It took about 3 weeks for it to be delivered. I guess I am luckier than others who waited for much longer. Product is cheap looking and not worth the money. I stuck them to the wall using the sticking magnets provided by them and they lasted less than an hour before they started dropping.
They don't really take accountability for damaged product.
My canvas arrived broken and crooked. I sent photos to show proof. They said they will only give a refund if I slash the canvas or draw marker all over it. I think that's rather silly, especially having sent pictures of my canvas broken.
Immediately they should have given a refund or ship a new product for the damaged item I received. I paid for a product that should have arrived tip top shape.
I get what they're trying to accomplish, but still, to me that's poor business. I would never do that to my customers.
Tip for consumers:
Just be aware that your product may come damaged. It doesn’t matter if you show proof, they will only refund if you draw marker all over it
Products used:
Canvas
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.
I'm extremely blown away by my order! The quality was amazing and the size and it came quick! I'm in love! I'll definitely be ordering a few more very soon. I got the large size and it was stunning for my. Living room. I absolutely recommend this site. You seriously will not be disappointed! Thanks so much best canvas. You truly are the best canvas I've ever ordered.
Products used:
Canvas
Desperately trying to get in contact for information on Order no: DKA*******474 [#*******]... No response.
Very disapointed.
Bestcanvas (and Picanova GmbH) use e-PAQ Standard on deliveryes. That's the lowest cost international packet and parcel delivery service - and it doesn't offer any traceability on delivery for the customer. Just DON'T order anything from them!
Tip for consumers:
no thanks
Products used:
Carpet
I would not recommmend AT ALL!
Bought this for my husband for valentines day. Shipping was fast - 5 business days -
However, the packaging was poorly done. It arrived broken, scratched and the date was not properly written. Should've been November 22nd 2018 (Right?) Instead it was 22. November 2018. (The date is the least of my disappointment)
The overall product didn't meet my expectations. The frame sucks, and the canvas itself is made out of cheap plastic, cardboardy material.
For the price I paid, 80$, I was expecting a better quality product.
Very disappointed.
I first made an order of 21 photos and they look amazing, rich colour, great detail and because of it I made another order or 47 canvas pictures and I was really disappointed. They look faded and digital, the detail was lack lustre and colour wasn't rich at all. If the photos themselves weren't good enough quality I wish they would have told me before I wasted my money.
I've bought at least a dozen various canvasses from these guys between Canada and the US! Only once was an issue and it was corrected next to immediately. I tell everyone about them when they come over and see these fantastic pic on my wall, all sizes. An excellent company. I LOVE them!
Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.