Chili's Grill & Bar

I had ordered a steak that was supposed to be medium rare, which was medium or more cooked. It was awful. It was the worst steak I ever had for the money I had to pay.

So, I placed an online order, drove all the way down there, went inside to pick it up, paid cash and I was not able to get my food unless I left at least an 18% tip. There was no other option but to leave either an 18,22, or 25% tip... that's it! YOU HAD to tip or the transaction wouldn't go through, even on a pick up order, you picked up yourself! Really? This tipping culture has gotten out of hand. Chilis, if you refuse to pay your workers a living wage just say that. At any rate. I have been an avid consumer of chili's for many years. I've always loved their ribs. I will no longer be going to a restaurant that makes you pay to pick up your own food. I don't mind generously tipping if I've had good service while dining in, but if I'm just picking up an order I don't think holding my food hostage until I tip is good business practice. While I know Chilis won't care if they lose one customer. I believe someone needs to stand up to their bs. By the way this happened at their cortaro location

So we ordered a fajita trio to be delivered amongst other items and we get a fajita duo with no chicken and scant shrimp this was my favorite restaurant we always go there n they didn't want to fix it either so sorry to say won't be there anymore

I avoid Chilis most of the time because of negative memories of previous visits. After going today I realize it always involves avocados or really a lack of!
There was maybe a teaspoon of avocado on my chicken, avocado bacon sandwich. Now I remember the last time I went over a year ago (different location) I was disappointed for the same reason.—about a tsp of avocado on a salad that featured it as an ingredient.
Do all Chilis just order 1 avocado per day to use as sparingly as possible!
I doubt I'll go back again ever!

Purchase the steak. Ate 2 bites and stop eating. No concern from bartender/waitress. Ordered wings was charged for everything. Unconcerned of why I did not eat tough steak with cold mashed potatoes. Come on chili's we've got to do better than this.

Signed,
BCC Nursing Student

Or maybe I went there on the worst night.

Today I was at Chillis 3215 Southwest, *******. I ordered a rib eye for $25. They served me a pink, tough, tasteless meat. I called the manager and he showed me a raw piece and I assure you that it was meat from another animal, less than beef. The rib eye is tender (loin), intense red, marbled, very soft, very juicy and full of flavor. Be careful, suddenly it's unhealthy horse meat.

How does Chili's stay in business? We ate at the restaurant on Hamilton Mill Road in Buford,Georgia last evening. At the first glance, the place appeared dirty. The servers wore sloppy t-shirts and were not sociable. OMG! The food was awful. We ordered 3 dishes and they were all of poor quality! The quesadillas were overcooked! The boneless wings were all crust and very little chicken. The chicken tenders had too much breading and very little meat. We will not return.

They were not very busy but it was evident they were short staffed Our food was warm not hot I ordered the Ultimate Cajun Pasta it looked delicious but the bread was cold the other dish was not hot just warm with frozen sour cream the knife in one of our utensils packets was dirty We ran out of drinks so by the time our waiter stopped by to ask if she could get us drinks to go we were no longer hungry and just asked for a to go box along with our refill drinks Our table was sticky and the floor was absolutely disgusting not kidding After I got home I heated up my dinner and to my surprise I'm very glad I brought it home because the first bite I almost took was a sharp piece of plastic in it So my stomach was upset from that point on My food went to the garbage along with my $48 I spent However my waiter did get her hefty tip even though she was 98% absent

Went on a Friday night. Asked why it was so cold, furnace broken will take 2 months to get a part. Ate in our coats. All bills were wrong manager couldn't fix them told us to just leave and he would cover if anything left, we had already paid! Why in heavens name is this place open. Chili's in centerville ohio will never go back. We had paid by credit or debit cards and didn't get receipts from the machine

I got this the night before my flight because it was the closest fast food to my hotel. I woke up with a horrible stomach ache. I constantly had to make bathroom trips on the plane and waiting in the airport. Almost my entire vacation was ruined because around 7 out of the 10 days I had this stomach virus. Do not eat this food because it is literal poison.

I order the crispy honey_ chipotle chicken crispers they give me the wrong food, it was tenders. So little too

I ordered my food online was supposed to be ready at 2 I sat outside waiting for 10 minutes called inside the guy told me he was waiting on my food to get ready I sat outside food 20 more minutes before I got out and walked inside I demanded my money back the manager came to talk to me he told me it would be 5-7 business days before my money would be returned so let him go check to see what was going on with my food for him to go in the back and my food ready just sitting on the side I would not recommend going to chillis on ******* City Station Drive I'm just getting my food it is now 2:41

I ordered what was supposed to be a quesadilla for curbside pickup,from Chili's bar and grill in Plantation, Fl. Got home, opened container, still wondering.This is the most unappealing, unappetizing thing I have seen in a while.

Every time I visit that location (6121 Westheimer rd) I am ambushed by either her loud- rude mouth, bad breath, or mangy hair! Dressed as if shes at a club, treat the other employees as if they were her kids, or as if she doesn't comprehend the magnitude of customer service. The entire restaurant could appear to be operating in a standard manner yet she still would scream across the restaurant as if it was pure chaos. Apparently intoxicated. Really need to lose that awful attitude, consumers don't owe you anything...

Went to Chilis in Watauga tx to enjoy lunch with my family on fourth of July. We look over and a roach is crawling on the table and on my childs napkin he was using. Waited over 10 minutes for a manager to tell me we could move to a different table or get part of my money back. So spent over 40 bucks on 1 meal. And charged for chips and salsa after they were shown my email for free item.

You have lost us as customers. You used to be a place that my spouse and I could both get a meal, unlike other chain restaurants like Guy Fieri's, Olive Garden, etc. where everything is prepackaged, and to make anything gluten free and vegetarian you just get garnish, because the meat was the bulk of the dish. I have Celiacs and an inability to eat meat due to AGS. I even have to take pills to eat cheese. I typically order the bottomless potato soup, w/o bacon, with a garden salad, minus the croutons, but was surprised today after I had drank half my margarita that this is no longer an option after 4pm. So, I refused to order something to just get garnish. The waitress advocated for us, after all, my husband was ordering a huge steak. The manager let me have a one time order of the bottomless soup and salad, but this still means I can't eat at your restaurant again, and won't. We have eaten at your establishment at least once a month for as long as our local Chili's has existed, but clearly discrimination against people with food allergies is the new Chilli's. And, no we will not be eating supper before 4pm. You were a go-to place when we traveled too, but this need to cut corners and the only options that work on your menu for my allergies, says it all. You only got a few stars because the waitress did her job and advocated for her customers. We appreciated that, because I was going to watch my husband eat and get something to eat at Tropical Smoothie on the way home.

Last night I visited the Chili's location at 7600 N. Mesa St. In El Paso, TX. I wanted to order to go. The hostess did not greet me, just asked "table for how many?" Then, when I told her I wanted to place a carryout order, she said, "go straight here, then right all the way to the end". There is a small counter against the bank end wall right next to the kitchen. Nobody was there, after waiting for about 10 minutes, I went back to the reception hostess to aske her if she could call somebody and take my order, went back to the counter after being assured that somebody would be there to take my order; after at least 15 minutes of waiting unsuccessfully, I was ready to leave, when a woman showed up who asked me in a very loud voice if I had a pick up; I told her what I was there for and how frustrated I was, she didn't acknowledge my comment at all, and just said, "So, what you want to order", I asked her for a menu which she grabbed from the top and just threw it on top of the counter. I didn't just turn around and leave because it was a very cold night to be driving around to pick another restaurant...I waited for my order at the bar...I give them one star because the bartender was a very kind and nice person; the food was okay. However, I will not recommend anyone to go there and I am not going back.

It is a shame how the prices at Chili's restaurant have doubled. We ate there every week and totally enjoyed our meal. The fajitas that once cost $20 are now $40. We have had to stop going to our favorite restaurant. You are pricing yourself right out of a business. There is no reason for the fajitas to cost 1699+ a drink.If you can't lower your prices I hope your establishment is closed down. So sad so sad to have to say this!

Today, we went to Chili's in Milton, FL. It was one of the worst customer service experience we have received from Chili's. In fact, the service was so slow and terrible. It ruined our dining experience and DID NOT want or get our second drink because we were so frustrated with the slow service. I would not recommend going to the Chili's in Milton, FL. The Chili's at this location is HORRIBLE!

I purchased 2Surf & Turf back on the 29th of Sept, I ordered them both Well done, when I received the meals, both Steaks were bloody and the side veggies were undercooked as well, and it looked as if someone ate part of the Shrimp off both plates, there was suppose to be a Dozen Shrimp on each plate, but 1 dinner had 4 Shrimp and the other Dinner had 6 Shrimp. I asked for a refund for this, but Chili's refused to refund me my money back because I didn't take a damn picture of the food. Well Chili's, everybody don't think to take a pic of everything, and at that moment, I wasn't thinking about taking any pics, I was too disappointed to see my food was rushed and undercooked, and I paid $95+ for both meals, my husband grabbed the meals and took them immediately to the kitchen and re-cooked them. All I ask if for my money back for the poorly served meals, now it's looking like a court battle is about to begin, because I'm not about to throw away a hundred bucks, I'm contacting a Lawyer from small claims court. I worked all week just to buy my husband and myself a nice meal from somewhere we both were excited about eating, and it comes under done. I for one don't believe that I needed picture proof that my meals were undone, this is unlawful. See you guys in court soon.

I had the worst server ever! She was so rude and inattentive! When my child tried to order she just blankly stared at her. So I repeated what my child said. After she just stopped checking on us we ultimately got the manager and left!

The server was way too busy trying to be cute to get our order correct. Missed the border horderve and brought a burger instead of brisket sandwich. When I spoke to the manager he was basically ignoring my concerns.

Poor!

The chilis in Gravois bluffs took me 12-15 min. To place an order,those parked in curbside came in to get theirs, which most were missing items. Our food wasn't done, and the employees appeared to be unattended by adults, dancing, laughing, and having a great time "earning" a paycheck. I guess there were no managers on duty on a sunday,not many customers either so we had a hard time understanding what was going on with the poor service. We have never had bad service there before, but this Sunday, July 2nd was beyond bad. This was near 3:00 and very light customer base. I hope this isn't going to happen again or we will choose to go elsewhere.