• Dollar Shave Club

Dollar Shave Club

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Overview

Dollar Shave Club has a rating of 3.1 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dollar Shave Club most frequently mention customer service. Dollar Shave Club ranks 4th among Shaving sites.

  • Service
    6
  • Value
    7
  • Shipping
    6
  • Returns
    3
  • Quality
    6
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How would you rate Dollar Shave Club?
Top Positive Review

“Dollar shave club does not disappoint”

Marijane J.
12/10/19

Order men's toiletries online and set up an account that will deliver products on a regular basis. We get razor blades regularly. Add additional 1-time items, try out trial sizes, order razor handles, change your regular order items or time between deliveries as you need to. Customer service is excellent and you can chat with them online. This would be a great gift!

Top Critical Review

“Unable to contact customer service, won't honor their refund policy”

John B.
6/7/23

I've been a customer for years without complaints. Recently they sent me a different type of razor blades that do not match the handle I have. I've sent numerous emails over the past couple of weeks and not received a single response. They claim to have a 100% satisfaction refund policy but they really don't. Cancelling my subscription.

Reviews (32)

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Reviews that mention popular keywords

customer service (6) razor blades (3)
Thumbnail of user belliveau.john
2 reviews
0 helpful votes
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June 7th, 2023

I've been a customer for years without complaints. Recently they sent me a different type of razor blades that do not match the handle I have. I've sent numerous emails over the past couple of weeks and not received a single response. They claim to have a 100% satisfaction refund policy but they really don't. Cancelling my subscription.

Products used:
Soap, wipes, body wash, razors

Service
Value
Shipping
Returns
Quality
Thumbnail of user clifm6
1 review
2 helpful votes
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February 8th, 2023
Verified purchase

I was a loyal member going back to the beginning but the new products SUCK! So cheap! The old blades lasted & were a killer value for the price now the new blades are crap! You're lucky to get a single shave out of them. The new handles are garbage. Another once great company & product that has gone to $#*! because a bigger company bought them & only cares about the bottom line, not making good products that created a loyal customer base.

Thumbnail of user marijanej
2 reviews
0 helpful votes
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December 10th, 2019

Order men's toiletries online and set up an account that will deliver products on a regular basis. We get razor blades regularly. Add additional 1-time items, try out trial sizes, order razor handles, change your regular order items or time between deliveries as you need to. Customer service is excellent and you can chat with them online. This would be a great gift!

Tip for consumers:
easy to try trial sizes to see what products you like. razor handles and blades are great. make a regular order that you can change at any time to make sure you have the items you need and add additional items as you desire. very easy!

Products used:
razor handles and blades

Service
Value
Shipping
Quality
Thumbnail of user jarahs
5 reviews
6 helpful votes
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September 6th, 2017

My husband and I first heard about this site from our favorite comic/podcast Bill Burr. We checked it out and it was love at first use. We both use dollar shave club. My husband is a state trooper and has to stay very clean cut, sometimes shaving twice a day. These razors are great on his face, and they are such a great price that he can change them as often as he wants. We have tried their others products also and are big fans of the one wipe Charlie's, also my husband LOVES their hair products and body washes. Can't say enough good things about Dollar Shave club.

Thumbnail of user marac2
2 reviews
2 helpful votes
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August 23rd, 2015

I love this service! I'm a lady but these razors are perfect for me too... And they arrive just in time. No more dreaded trips to the pharmacy at random times when that last razor just won't cut it. They are cheap, work great and always there for me!

Thumbnail of user jb1701
3 reviews
1 helpful vote
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July 25th, 2021

If this company spent as much time on their products as they do endorsing domestic terrorists they have a hell of a product. But they don't! When I first started with the club the razors were fabulous. Over the last two years I'd be better off with a dollar store razor. Brand new blade and I've got to go over my face 20 times to get a clean shave. And when I'm done it's still didn't do its job. Many times I have to go back and shave again because the blades are that poor. I can't imagine what it's like for those who have a very thick beard, I don't. I usually get one out of a blade. I switched over to Harry's shave club. One pass with the blade and I'm done. The razors last 5 to 10 times longer than dollar shave club. And they're much easier to find in numerous store locations. Highly highly highly suggest avoiding dollar shave club at all costs unless you enjoy wasting your money and looking like crap

Tip for consumers:
Switched over to Harry’s shave club and they are 1000% better

Products used:
Switched over to Harry’s shave club and they are 1000% better

Service
Value
Shipping
Quality
Thumbnail of user joes677
2 reviews
1 helpful vote
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May 17th, 2017

I don't want to say this brand is terrible, but I find that these razors nick me up more than other razors. If I do not shave as consistently, and then try to shave I will get very nicked up. I was changing the blade weakly too. I eventually just threw them out because I forgot that I already had a scab from shaving with them and just shaved it off the next time I went to shave. I also cut my fingers a few times. I just haven't had that problem using store bought razors.

Thumbnail of user monicab55
3 reviews
7 helpful votes
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June 5th, 2016

I'm a girl, and let me tell you those stupid Venus razors cost a fortune.

I've tried both the 3 and the 5 blade razors at DSC and both are just as good as my expensive store bought razors. This company is a godsend. Seriously.

Also as for customer service and charges, they make it so easy to pause a shipment, for multiple months if needed. And they always give you several days warning before a shipment/charge.

Thumbnail of user israelv38
2 reviews
0 helpful votes
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January 28th, 2023

I was a member of dollar shave club a few years ago and they had a great product. I recently resubscribed to the service and boy was I disappointed. The first subscription delivered high quality razors, cream, and everything else you'd need.
I re-subscribed and they went with an inferior blade, product, and everything else. A brand new razor feels used and jagged, my wife developed a rash under her armpits among other places that she had to see a dermatologist for.
I could feel the jagged scratching of cheapness when I shaved my face. 100% trash now. More expensive, inferior product. Do not buy! Trash! Avoid at all cost!

Service
Value
Shipping
Returns
Quality
Thumbnail of user harip3
3 reviews
5 helpful votes
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April 19th, 2015

I just cancelled ordering from the dollar shave club because i don't think it's worth. I had a 6 dollars a month subscription. I would rather pay around 18 dollars in walmart, cvs or some other similar stores to get my razor blades. They would still give me a smooth cut even after long use but the razor from dollar shave club was not as smooth even in my first shave. I see now why they are cheap.

Thumbnail of user torand
1 review
2 helpful votes
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March 24th, 2015

I realized (belatedly) that if you don't change razors often enough, Dollar Shave Club isn't worth it. Razor blades are usually $2 and change each if you buy Gillette (Amazon subscription). I maybe change blades once per month. And even the cheap package from Dollar Shave Club would be more expensive than that. And of course electric razors are way cheaper than anything else as long as they don't break.

Tip for consumers:
Do the math before deciding to buy.

Value
Thumbnail of user patrickm91
6 reviews
17 helpful votes
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May 15th, 2015

I don't really understand the point of this club. I mean, I can buy the same quality razors at any local store that I have to visit for other items anyway. I don't know, maybe it was the latest trend and that's why it was gifted to me. It would be cooler if there was a cologne sample box sent to me every month. That would more helpful for me personally.

Thumbnail of user bobs1242
1 review
2 helpful votes
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July 29th, 2020

Was with DSC and settled for a lessor product for far too long. Comparable to Dollar Store razors at prices equaling industry leaders... Doesn't make sense. Especially when their product has gotten worse and worse since they first came on the scene. Waste of money and time spent with customer service that is the absolute Worst In the Industry. Save yourself Time, Money and the inevitable Headache! Steer clear. You'll thank me later.

Thumbnail of user lilyr77
1 review
1 helpful vote
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November 1st, 2020

I am in week three waiting for my starter pack. I would not have wasted my time purchasing these products if I had any idea it would take nearly a month to get even just the starter pack. Still waiting on my order but wish I would have just payed retail. The advertisements about how easy and quick it is are a fallacy. Customer services is of no help either. They only send you some automated response which is not personalized to your issue. You get what you pay for... not much. Waste of timeeee.

Thumbnail of user stevet684
1 review
0 helpful votes
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December 1st, 2020

Sigh... like so many things that start out fantastic, DSC might be slipping. I have just read a lot of critical reviews because we are now left wondering where our last shipment might be. Customer Service is not that easy to get ahold of. We too have experienced several broken handles. They need to remember how they got so popular and stick to that business model. I hope we don't have to cancel our membership.

Thumbnail of user tabythag
9 reviews
9 helpful votes
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February 10th, 2015

My husband has been ordering from this site for several months now. We have the $6 a month subscription where they send him three of the nicer blades a month. Personally I love this subscription and think its a great deal. The blades are high quality and give him a great shave, the price is fantastic and cheaper than store bought blades and they are shipped right to our door. I think this is a great website and very good idea. I love them!

Thumbnail of user keithl280
1 review
1 helpful vote
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September 8th, 2020

I have had to purchase multiple handles for my DSC Executive blades over 2 years. They keep breaking and DSC wants to up charge every time for their poor manufacturing and design. I have canceled my membership and found other shaving companies on Amazon to be cheaper in price and equal if not a better in quality.

So long crappy DSC handles and up charging to replace your bad equipment!
Keith

Thumbnail of user ellenj69
4 reviews
0 helpful votes
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July 24th, 2022

While the products seem good, when I try to cancel my membership, which I've been trying to do for over 1 week, I can't seem to do it. All of the links on their website work except the one where you are supposed to be able to cancel your membership. Doesn't that seem strange to you? I've messaged them 3 times and never get a response and they aren't canceling my membership. Stay away unless you plan to pay them every month without a way to get out of that circle.

Thumbnail of user avian.
1 review
0 helpful votes
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August 18th, 2022

DSC's razors have always been pretty good, I've been using the same razor handle for more than a year now. I've heard they aren't as good of quality any more but cannot confirm.

I used to really like their conditioners, shampoos, and body washes. But, DSC changed all their formulas, and they aren't nearly as good as they used to be. I much prefer the products you can get at any grocery store to the new DSC formulas.

Service
Value
Shipping
Quality
Thumbnail of user josephj106
1 review
1 helpful vote
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April 30th, 2018

I just canceled my service with the dollar shave club for the past 3 months i have had to contact them because my blades are never on time when I need them I have also noticed that Dollar General has a pack of 4 razors with 5 blades that work just as good for a faction of the cost $5.75 to be exact The Shaving Cream that Dollar shave club offers is great but expensive Dollar tree has a large bottle of coco butter lotion that works a lot better for only $1.00 and gives you a much better shave at a lot lesser cost This service would be great if they could get there products out on time by the date they are suppose to arrive

Thumbnail of user haroldy12
1 review
1 helpful vote
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September 17th, 2020
• Updated review

After being summarily punted by the "Chat" branch of Dollar Shave Club, I contacted the customer service through the "Contact Us" link. I am happy to report that the customer service rep that responded could not have been nicer, unlike the "Chat" dude, and they have now sent me a replacement handle for free (like they have always done).

Just Cancelled My Membership - DSC Not Standing Behind Defective Handle
September 9th, 2020
• Previous review

I have been a Dollar Shave Club member for years. My only complaint in the past was that about once a year, the part on the handle that attaches the blade has broken. In the past, (4 times to be exact) they have replaced the handle for free which I appreciated. Just now, when the handle broke again, I was instructed that I could "buy" a new handle. Sorry. Not doing that. Cancelled my membership. Not going to buy something that has proven over and over to be defective. Saw other complaints that the company had been sold and customer service has gone out the window. Sad. I liked the shave I got with their razors.

Thumbnail of user valeriac20
1 review
0 helpful votes
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July 23rd, 2019

I'm trying to cancel because they are charging me $27,99 and I never order nothing but the trail for $5. The phone number do not work!

Thumbnail of user michaelp837
2 reviews
1 helpful vote
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November 10th, 2018

The shipment takes a bit long but the quality of the products is pretty good, so I would say I'm satisfied overall.

Thumbnail of user waynes95
1 review
2 helpful votes
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February 28th, 2018

An average priced twin blade last me 3-4 weeks. The humble twin blade from DSC is dull after 1 shave.

Thumbnail of user brianb109
1 review
8 helpful votes
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July 3rd, 2016

Normally you get what you pay for when you save money! Dollar shave club has good quality blades that stay sharp and work great! As long as they keep building quality blades that don't dull fast, then they will always have a customer with me! They also let me pick a billing date for rebilling!

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