Dreamstime has a rating of 3.5 stars from 815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dreamstime most frequently mention great selection, quality images, and several years. Dreamstime ranks 2nd among Stock Photos sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
I have been using the Dreamstime site for years and am always amazed at how many creative and beneficial images I am able to use for my various projects. From photos, to illustrations, to videos... you need digital resources? Dreamstime has them!
I've been an ongoing customer of Dreamstime for seven years now. I started out using it just to find cool pictures to frame and hang on my wall, but when I began writing a blog for my former employer, these tools became invaluable.
I've been an ongoing customer of Dreamstime for seven years now. I started out using it just to find cool pictures to frame and hang on my wall, but when I began writing a blog for my former employer, these tools became invaluable.
I had images left, my understanding what that I could still use those images when I suspended my account. Today was my subscription due date, so I think I just paid $34 for images I can't use. To unlock the images again I took advantage of your offer, so I just paid another $20 for 15 images. I am expecting to get a $54 bill on my credit card, which really upsets me.
I chose dreamstime for the image selection, but I don't need it all the time and I could use other platforms for less, they just don't have the variety.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We sincerely apologize for any confusion regarding your subscription and image access. It's crucial for us to ensure our customers clearly understand our plans and their benefits. Regarding the unused images and charges you mentioned, we'd like to investigate this matter further and find a satisfactory resolution for you, we will contact you by email.
We value your choice in Dreamstime for our variety and want to make sure we address your concerns effectively. Your feedback helps us improve and we're committed to making your experience with us positive.
Extremely satisfied! Those who carefully build their portfolio on Dreamstime will also be rewarded. The entire service works perfectly, educates and encourages. A great tool for creatives, graphic designers and of course photographers!
Because you encourage me to enrich my portfolio, photo editing is user friendly and finally, you give value to my interest. Congratulations and keep it up.
Customer service via the 800 number was quick and professional. I was happily surprised to speak to an actual person who picked up quickly. Thank you.
Great photos of just about anything and anywhere, by talented photographers. Very easy to search, purchase, and download.
Wanted to research a National Monument
Envato offers one subscription for all, but at Dreamtime, I have to buy images, video and sounds under different subscriptions. Also, Envato has Microsoft presentation templates in its format for downloads, the images may be vectors or illustrations but with ms presentation, the download is still in picture format, which I cannot use in ms presentation. It really irritates me.
For the Chinese New Year videos.
Transaction processes were not particularly smooth, but they work and you receive quality art for your investment. Better investment than more pricey image repositories and closer to the actual creators & photographers.
Easy site to use; it remembered my account after several years of non-years, and my old credits were still in effect.
Ease of use; variety of products.
Despite having a subscription I am still being charged for free images. I've now paid 2 x £25 within the same month. How can I request a refund.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm really sorry to hear about the troubles you've encountered, Jacey J. It sounds like there might have been a misunderstanding, especially if you're being charged for images that should be included in your plan. To request a refund, the best course of action is to directly contact customer support. Provide them with details of your subscription and the charges you've incurred. They should be able to look into your account's activity and resolve the issue for you.
At Dreamstime, you can reach out our customer service team by visiting https://www.dreamstime.com/contact. It's important to have any relevant details handy, such as your subscription type, the charges you've noticed, and any specific images or transactions in question. This will help them assist you more efficiently.
Remember, customer satisfaction is a priority, and they should be committed to resolving any issues with your billing or subscription.
We are a church and always need beautiful images for backgrounds to use during the service, as well as images that reflect the ethnic diversity of our congregation. You also have love Christian images to choose from.
Products used:
Photo images and graphics
You had the image I needed. Great. BUT it would be nice to just buy the image I need for my book cover once a year. One pic one time.
Site is easy to use and I love that when an image sells, you mark it with the uploading data that I included.
Thought I had a free week trial, submitted my credit card and then had to do it again... so.?
I am succesfully using this service for many years now (subscription based) and I find it very useful.
However the payment method can be improved namely add a "pay now" button that we could use when the withdrawal attempt from the card was not succesful (especially when payment is attempted before the displayed date and there may be no money available).
A "pay now" button would save both of us time from contacting support / waiting for answer etc. I wrote this suggestion in the mails too, but it was not considered.
Besides, a "pay now" button could even help people paying in advance,should they want to, whenever money is available, or in case at the due date they are on holidays and can't take care of payments.
Thank you
Dear Tanguera,
Thank you so much for your thoughtful review and for being a valued member of our community for many years.
We want you to know that we are actively taking your feedback into consideration and will implement it soon.
Don't hesitate to email us if you run into any other problems.
We apologize if you felt your request passed unnoticed and assure you we're commited to continuous improvement and ensuring our service meets your needs and expectations.
Thank you once again for your valuable feedback.
Warm regards,
Dreamstime
Super selection of pictures. And good support / service in times of need.
I want to download a Valentine's Day picture.
Great website. Super easy to use and lots of pictures to choose.
I've been using Dreamstime for many years and am always happy with the results.
Had to fill in Amex card 4 times, and it would not let me back in. Cleared cache and then I could GIVE YOU MONEY!
Love dreamstime. Thank you for helping me share the messages and stories on my heart! So grateful!
It has images I am looking for
Great products and images. Would appreciate more diversity, but i do see improvement.
I had a lot of unused downloads - like over 200 images so I stopped my subscription - I had no idea I would lose those images! Not cool.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry for any confusion, Leanne S. Losing access to unused downloads can be unexpected. It's always our goal to ensure you have the best experience and make the most of your subscription. For assistance or to discuss potential solutions, please reach out to customer support: https://www.dreamstime.com/contact. We value your feedback and are here to help.
I would really love for the "Request Payment" page to show my payment email address, since it's different from my contact email addy. In those rare instances where over $100 has accrued in my DT account, it's always the same thing - hoping that payment goes to the right address.
* Dreamstime attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I understand your concern, Justin K. It's important for the "Request Payment" page to display your payment email address accurately to ensure payments are sent to the correct recipient.
I recommend reaching out directly to the platform's customer support team to request this feature. They should be able to assist you in updating your payment email address or providing guidance on how to ensure payments are directed to the correct address.
Your feedback is valuable, and it helps the platform improve its services for all users. If you have any further questions or concerns, please don't hesitate to contact customer support for assistance.
Find the perfect stock photos, images and vectors for your project. Quickly search over 230 million images including free and public domain images.
Online since 2000 as a Royalty-Free stock photography website, Dreamstime has evolved into a powerful and active community-based site. The exquisite stock image gallery you can browse today has been uploaded by photographers from all over the world, shot on film or digital. To ensure you receive the best content, all images are reviewed and approved by experienced editors. The Dreamstime database is renewed with thousands of fresh images and titles on a daily basis.
For almost 20 years, Dreamstime has been providing highest quality imagery to clients in the creative market from independent customers in the private sector to Fortune 500 companies (including the world`s largest advertising agencies, national and international magazines, film and television production companies). We have been covered on many reputable and influential business and design websites. Visit our Media Room to hear what they have to say about Dreamstime.
It's wonderful to hear about your journey and how Dreamstime has supported your varied needs over the years, Robert! It's great to know our images have found such valuable and impactful uses. We're proud to have been a part of your creative and professional journey for seven years and look forward to continuing to provide you with high-quality images for whatever your future projects may require. Thank you for choosing Dreamstime and for sharing your experience with us!