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Frameology has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Frameology ranks 24th among Picture Frames sites.
I sent in the picture for landscape but they did portrait. Also, cut off one of my sons in the picture to half and framed it and sent it. When I asked them about it, they said that was how the order came through without even showing the proof of what was received by them. Just a note that they don't want to look at it. I am so so disappointed. Not only that I lost my money, but extremely bad customer service and review of the order.
Tip for consumers:
It was so much more easier for me to go to Mike's Camera and order online print and buy a frame. So much better than ordering online and receiving something else.
Products used:
None. Had to throw away the one I ordered :-(
I sent a photo of myself and my now deceased husband to Frameology. They framed it and sent it back. They cut off a chunk on the side of my husbands head and the top of his head. The photo, as framed, looks ridiculous. I contacted Frameology and they blamed it on the photo. There was nothing wrong with the photo, it was that their matting was too wide. Their solution was for me to return the framed photo to them and they would try again. This was to be done at my expense. The frame is heavy, I would have to find an appropriate box, and it would cost me a fair amount to mail it back. I have just decided to keep it and take it to a local frame shop and have it redone at my expense.
I would never use this company again. They screwed this up and will not take responsibility for paying for return postage. This makes it unfeasible to send it back, plus, I don't know that they would do a better job the second time around.
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