Freshly

Our first — and only after this —- order never arrived. "Customer service" basically said "oops that never happens usually" but couldn't give us any help other than next week being free. UHHH... NO THANKS! Overpriced company that cannot do its basic job: deliver food when it says it will. AVOID

Cliff was very detailed, an accurate about my billing concern, for which he was courteous in responding to my question. Once we completed my concern he inquired if I had anything else? I let him know that he's response is what I needed to hear. Cliff was thorough and very polite to my call. Thank you Cliff.

I'm really trying to eat healthier and cut out the junk food, so I ordered Freshly to help me with my self-control. I wasn't looking for meals that tasted as good as the junk food (what realistically would live up to those standards), but simply food to get me through the day. Maybe it's my chef, but my meals were atrocious. I had read reviews claiming that the food was bland and tasteless but that didn't really bother me since I was trying to control my meal portions as well. The true crux of the problem though wasn't that I couldn't taste what I was eating, it WAS THE TASTE that was abysmal. This is coming from a person who eats oatmeal 3 to 4 times a week with nothing else added to it. No Cinnamon, Fruit, sugar, nutmeg... NOTHING. Perhaps its the way they freeze the food or, again, my chef was doing something to their recipes or I have Super taste buds since this is the third meal delivery company I've tried. But whatever the culprit, I felt compelled to share my story. I've obviously cancelled and I'm going to try meal kit delivery services where i cook the food myself.

My husband and I tried Freshly. The food was fine, it just reminded us too much of eating airplane food and we decided it wasn't for us. Just as we decided it wasn't for us, our next order was charged and we got a confirmation email. Womp womp-- my email had put all of our follow-up emails in spam and so I was very confused about why we were receiving more food. Anyway, I explained all of this to Alex F. In the little chat box and received friendly, succinct, and helpful customer service. I'm really impressed!

I had to contact Freshly concerning the fact I didn't realize there were 2 different accounts with my name open. "Josh" was extremely helpful making sure my personal information only included this email account & ph# *******800

The food is very bland and lacks flavor. Also very high in sodium. We tried it as a gift for an elderly person and within 2 days of delivery and before he could try the food they charged my account for another order which we didn't want. The manager said too bad so sad you can't cancel. I will never order from them again and I will tell everyone I know. Hope it was worth it freshly. Shame on you!

Very disappointed U stopped your Breakfast items it was the main reason I was getting meals from you

I chatted with Precious who immediately helped with a refund and cancellation of service. This was my first order so bummed I couldn't check them out but can't do business with a company that can't even follow through on their first order. May need to revisit the delivery company and enforce where they place the packages.

Well all I can say is hats off to whoever does the cooking one word greatness so Thankyou freshly always looking forward to new meals as well

I purchased a sizeable gift card from Freshly for my mom, who in July 2022 was home convalescing after a long stay in the hospital. When she went online to sign up for freshly meal delivery, she was forced to provide her own credit card number despite having a gift card, which she was told was required for "registration purposes." After placing her first order, she learned that freshly charged her credit card for the meals delivered and did not use the funds on the gift card. When she called to complain, she was advised that she did not place the order properly. Freshly also refused to refund her card and use the funds on the gift card. Needless to say my mom cancelled her account and we are donating the gift card I sent her to a food bank, to the extent that it can be used. It's a racket, the CS reps are useless and a total waste of $. Would never recommend.

Please stop sending me food and billing me I no longer want your product I have tried to un subscribe Multiple times including having to pay $37 to stop being built which is ridiculous. Overpriced I am not enjoying the food and do not want my account deducted any longer stop my subscription please

With the Covid-19 pandemic going on I expected that there would have been interruptions with your service and was very happy that there wasn't. I would like to see a "favorites" area to save meals that I really enjoy. The Steak Peppercorn meal is, without a doubt, my favorite; I love it. I would like to see more meat options other than chicken, more beef options would be great. Thank you.

I asked for oven directions and Ash quickly responded with the answer. She also gave me tips for using the program since I'm a first time Customer

Do not sign up without triple checking what delivery dates are available in your area. The purpose for me was to help me through the work week, which I assume is true for most people and the main point of the service. So I needed early in the week, but I could only get Thursday deliveries. I signed up for that initially hoping I could change future weeks, but no. The best I could get was Wednesday or Saturday, and even those days only several weeks away. Even the Thursday delivery didn't arrive till after dinnertime. Customer service showed no interest in being more flexible.

Engrid assisted in getting the app downloaded and explained how your system works. She was very professional and patient with me, as I am not efficient at navigating the internet. She's definitely a keeper.

Unfortunately, Freshly failed to meet my expectations for interesting, flavorful meals. The "turkey white bean chili" was... not that. Instead of a hearty chili, I got about a quarter cup of beige soup. This slurry, falsely advertised as a meal for a grown human, DID include white beans, but any turkey was so thoroughly macerated as to be non-evident. The so-called "Cuban bowl" was so bland, it was basically indistinguishable from a frozen Power Bowl from Healthy Choice. Another entree featured peas and carrots as a side dish. Peas and carrots? That's what they had in the old TV dinners my mom used to feed us... who thinks this is an interesting side in 2020? I'm actually surprised that people are willing to pay $10 a meal for recipes as uninspired as these. But, good luck to you, I guess I'm not your target customer.

The actual service and convenience is amazing. Literally is just comes to the door, heat it to and eat it. Stores well. However, coming from Hello Fresh the quality if food, flavor, spice and quality of meat is sooo disappointing. And there are so options without meat as the main dish. So because the meat sucked, I thought all let me try some veggie options. None. I wouldn't waist my money.

I'm not sure what everybody else is eating. But yuck! Do not recommend. Someone else said it taste worst than the freezer food at the market and I definitely agree. No no no

I got one week of meals? Did I say meals, I have seen better food at soup kitchens. They show you a nice picture of the meal but when you get it, it has no eye appeal does not look at all like what was shown. Every thing is pilled on top of each other. You have to do your own seasoning because it is tasteless.

Absolutely terrible. Do not order from this place. After you choose your meals they change them on you and give you the same exact same meal as substitutes because they are overstocked and push the product onto their customers. After constantly asking them to fix the problem they refuse and after canceling the membership they still try to charge you!

Crooked Company if I could give them 0 stars I would.

Food great, customer service great. 5 out of 5 stars.

AxleHire delivery will lose your packages making the 2 good parts of this business drop down to 1 out 5 stars. Out of 3 weeks, I recieved 1 box and have 2 missing boxes... find a better partnering delivery service or continue to lose customers. I will be canceling my membership and go to a competitive business that can DELIVER their goods.

We eat the meals at dinner time and 3 hrs later my husband is having a bowl of cereal. Also, wish you'd include a dinner roll.

They lied to me on the plan and that it provides macros and calories count on each meal, and turned out it doenst after I have paid. They also don't return deposits for the bag. Horrendous business.