Frontier Communications

Have a Frontier Voice wireline.
Had 60 day outage.
That's SIXTY days of networking to get a Voice network repaired.
Total cluster $#*! of excuses from this carrier with zero natural disaster field technician or "Splicer" response teams.

We purchased Frontier Internet services from a sales advertisement which included after 90 days of activation you would receive a $200 Visa Gift Card. Our new service began on 1/2/2024, not receiving our $200 Visa Gift Card we called Frontier Communications on 5/2/2024 and inquired, our answer was we were not in the system as a fault of Frontier Communication but will receive the gift card in 2 weeks. Not receiving the gift card we called Frontier Communications on 7/7 and after 55 minutes on hold the Frontier rep stated then the card was activated on 5/2 but we were not eligible as we were late with June's payment in which we are enrolled with auto pay. I am requesting the 200 Gift Card and 1 year of service for free, if not I will sell this situation to our local television and newspaper distributors in which I have contacted already.

Frontier review statement

I have had frontier Internet service on more than one occasion and have been generally satisfied with their product. My concern is with their customer service and my case there is a continuing issue of an erroneous account. That's not my address, not my phone number and not the current account that I was using, but still, the company continued to have issues with billing and we're unable to clear up the incorrect account. After trying several attempts, four to be exact, to fix this problem, it was never resolved. I still couldn't download their app and manage my account without it automatically loading the erroneous account. I decided to change back to another carrier. I did this very carefully. I was tedious in my making certain that I proceeded and covered all charges. I protect my credit fiercely (800+)Now months later they have on several occasions tried to bill a dormant account and notified me that the payment would not proceed. I have called them and made sure that I didn't have a balance.I even ask for proof via email that I didn't receive. I ignored the rest of their attempts now I have received a collection notice for $155 out of the blue threatening my credit rating. They sent me a return authorization through UPS for my equipment and I did so. Because they do not have a local place to return equipment which they have now charged me restocking fee and shipping fees. They also charged me an outstanding bill of some eight dollars, which is fine for a few days over my original contract date, but they have added some $60 as an early termination fee. I had no contract obligation. Have tried by contacting both the collection agency and frontier and have received no satisfaction and no clear understanding of how they can create a bill out of thin air and I have no recourse whatsoever. Except for the very first time at 70 years old to a squeaky wheel.

********STAY AWAY FROM FRONTIER INTERNET!********

I called and cancelled my internet service on 6/3/24. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? And she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC.

Frontier is horrible! I have called in multiple times over the last 3 or 4 months. It's always answered by someone with a STRONG Indian accent who repeats the same thing over and over again without hearing my issue. And when I ask for a supervisor I never get one. Sometimes they says they are transferring me and the calls drops, or I get some VM and no one calls back or I'm left on ETERNAL hold.

Horrible service. My experience with them was half the time connection was down due to bad installation. They sent technicians to fix it and never resolved the issues. Paying for services not received, and the kicker is that they charge you a restocking fee for their equipment when you cancel. All they want is your money and do not care if you get service. DO NOT RECOMMEND.

I feel frontier is in breach of contract not only did frontier start my install but then did not complete it for a week but now its been 4 weeks and I cant mow my yard because of your firber optic running accross my yard your causing be to be fined by the city for not mowing I have reach out to will the sales rep as well as managment that he referred me to and sent me to voice mail and never returned my call when I do get a hold of frontier people which has been several times Im always sent down a dead end and know response I was told when I signed up *** that it was not a contract **** and could be canceled anytime but now I find out its a 1 yr contract *** and the cable would be buried within 7 days its been 4 weeks Im going to contact an attorney if I dont get this resolved Best case is cancel my contract with no negetive reprocutions since you have not kept your word and If you cancel my contract it needs to be in writing (since your company is known liars) that there will be no negetive financial reprocutions to me or my credit.

WE had frontier internet installed. After the installation noticed the drywall ceiling in garage hanging down in 1 corner. Then the ceiling fell down. The technician was in our attic he complained of all the stuff we had in the atttic. My wife called frontier they gave us a damage reference #. The person was ABdul *******617.
He said he was coming to our house but it was 2 hours away. He never showed. 3 days later after numerous text and phone calls to ABDUL. He stated his technicians do not go into ceilings and case closed. Said he turned into frontiers insurance and other mgt people and they said no repair of ceiling not their fault, REALLY, The technician was in the ceiling his foot prints are there the stairwell was brought down. Etc. So ABDUL just bs you / does nothing and scams his way out. He said turn into our insurance for frontiers mistake. Abdul does ever scam in the book to avoid doing the correct thing. Just a terrible run company and employees.My wife has photos which ABDUL said not to send we did anyways then he said there was water damage there is none, scammer boy.

Frontier's online chat system is horrible and the people are made to take care of multiple customers at once, the associate asked me if I was using the web to access the Frontier website. HOW ELSE DO YOU ACCESS
A WEBSITE - absolute idiots

Was a Frontier Communications internet customer for years, always paid our bills on time, etc. Performance of the internet service was so-so, at best. When we decided to buy a home that was outside their service area, we had to cancel our service. Frontier thanked us for being a long-time customer by charging us for a full month of service (we moved about 2 weeks through the billing cycle), plus a $54 "equipment re-stocking fee". If you have ANY other options for internet providers in your area, I would consider them before I would recommend Frontier.

If I could give a negative rating for customer service I would. I am requesting faster internet service (will pay) A tech was out to my house two weeks ago, he told me that the hardware was upgraded outside my house but the hardware inside was not. I needed to place a upgrade service call (tech couldn't do the upgrade). I made appt for Feb 16,2024 and no one showed up. I have been on the phone 90 min and still no resolution. Rep originally told me fastest speed avail is 6.1 Mbps and I told her that is not true because my neighbors have faster. She then said 45 Mbps is available and could be upgraded remotely, Then she said a upgrade tech needs to come out to my house for upgrade. No $#*!, they were supposed to be here today Feb 16. I am still on hold as I write this. Allegedly someone now coming out March 1. They will probably charge me the higher rate beginging today even though no one can come until March1. If there was an alternative I would take it in a hot second!

Extremely Disappointed with Frontier Communications

I was initially thrilled to sign up for service with Frontier Communications. However, my experience quickly turned sour and left me extremely dissatisfied.

I scheduled an appointment for a technician to install the service, and I eagerly awaited their arrival. I dedicated four hours of my day to be available for this appointment, but to my dismay, no technician showed up, and I received no courtesy call to inform me of any delays.

This lack of professionalism and disregard for customers' time is completely unacceptable. Waiting for four hours with no communication or resolution is a huge red flag for me. It's evident that Frontier Communications severely lacks in customer service, and this experience has left me deeply disappointed.

As a result, I cannot recommend Frontier Communications to anyone seeking reliable and respectful service. I urge others to explore alternative options, such as Spectrum Communications, which prioritize their customers' time and satisfaction.

In summary, my experience with Frontier Communications has been nothing short of disappointing, and I advise potential customers to seek services elsewhere.

I waited 1.5 hours on the telephone and 1.75 hours online (via mobile link chat) requesting support for internet services that are not working correctly. (very very slow/high latency). After spending indicated time waiting on telephone was provide with a message that I'd beconnected to a service representative, only to be placed immediately back on hold without speaking to anyone. After spending the indicated time waiting online I was disconnected from the customer Chat session with a final message indicating there was no one available to assist. I've come to expect this level of service from Frontier Communications, as they consistently fail to provided any meaningful level of support or resolution to customer reported service issues. I eagerly await other internet connectivity options, when available through other providers in this area to eliminate the terrible experiences (billing, change requests, performance and service issue resolution) I've had throughout the years and years of association with this company.

Frontier is the only provider of fiber internet in my town, and I have to say the service is great when it works. Blazing fast speeds, far better than cable. However, when it doesn't work - which in my case has been off and on for a month - I have to deal with Frontier customer service, which is every bit as bad as you've heard. It took an hour and 15 minutes on the phone - not on hold, actually talking to someone - before they agreed to send a technician. Another time I talked to someone who hung up on me when I asked if they could escalate the service call. This morning, service went out to all the Frontier customers in my neighborhood, and it took 30 minutes on the phone to get them to admit there was an area outage. It's only worth it if you're confident you will never need to call these people for anything. Otherwise, avoid Frontier.

Monthly bill raised 32% in a month - no explanation. Am on auto pay, internet only plan. The service has been good but the customer service chat bot is a joke. You want to charge more, I want to be informed.

Am looking back at Xfinity now that they offer internet only plans. Unfortunately they get you with their $20 a monthly routers and yearly plans.

I hate frontier they just texted me asking for me to pay my bill and it isn't due for another week. Wow that's how you treat customers with a great long standing history you should be ashamed of yourself

We got frontier fiber optic in February because it was just offered in our area. Since February we have had 3 techs out already and one scheduled for Saturday. Our service is out more then it works. At least 10 times a day it goes out but this time it's been out 2 weeks which is normal for our service. I think the customer service representative's are some of the rudest people I have ever had the privilege of speaking to. I know that our wifi should not go out daily but try to make them understand that. I'm super aggravated and this Saturday if they cannot fix the issue they can take their equipment with them

Quality of service is terrible. They increase bill on a regular basis with no justification. And change their app constantly, many times throughout the year, making it impossible to pay bill. Customer service is limited in answering questions, so you get passed around a lot and it can take a huge chunk of your day to get answers or anything resolved for that matter.

I think you understand the headline well enough.

I just had a supervisor in technical support tell me my internet is slow because we live further away from their hub so it takes it longer to get to me! I hope he does not procreate!

Their customer service representatives are untrained and unprofessional. Their equipment is antiquated. They supposedly shipped out a new router on 4 separate occasions, never received. Scheduled service, repair tech never showed. Now 12 days with no internet service at all. Kinda makes online schooling tough. They are the only internet provider in the area, so they really don't give a rats $#*! about their customers. They know you have no other choices.

They bought out Verizon in our area. It's been horrific to say the least. The service stinks and is unreliable, customer service and tech support is nearly non-existent, billing dept is impossible to reach, price keeps going up. Not recommended at all. Stay away from this money trap.

Frontier has terrible Tech support!
If your internet goes down for some unknown reason they expect you to wait 3 to 4 days to send a tech out to fix it!
It's next to impossible to speak with someone live.
Frontier has not very good customer service or tech support!
These days when we rely so heavily on the internet for our work from home jobs, communications and TV. We cannot afford to be down for days! If your service schedule is that back logged then hire more people!

I've been a Frontier customer for several years. At first the company was actually pretty good about customer service but not now. They have become one of the worst companies I've ever dealt with PERIOD! Always over an hour wait for customer service. The call back feature has never worked. If you actually get a person on the phone it will be someone at a phone bank in a foreign country...always very difficult to understand what they are saying. When they set up a service call nobody ever shows up; they leave you waiting all day and never call to say that they won't be there. I haven't had internet service for a month and now my phone service quit working. I can't get anyone on the phone for service so I'm going to do what everyone else out here is doing...cancel Frontier and go to Starlink. Frontier has truly become a bad joke!