• HairPlayground

Overview

HairPlayground has a rating of 4.3 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HairPlayground most frequently mention customer service. HairPlayground ranks 6th among Hair Extensions sites.

  • Service
    9
  • Value
    7
  • Returns
    6
  • Quality
    9
7
See all photos
How would you rate HairPlayground?
Top Positive Review

“I definitely love this website due to its superb assistance and its response time was really quick.”

Luchetti R.
1/20/21

I definitely love this website due to its superb assistance and its response time was really quick. Seriously magnificent

Top Critical Review

“Horrible Customer Service!”

King L.
4/26/17

I hate that I ordered with this company! Worst decision of my life My wedding is ruined thanks to them

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (60)
Thumbnail of user reeser8
1 review
1 helpful vote
January 25th, 2015

I'm so in love with your hair. This is the best hair I have ever had and trust me, I've brought bad hair. The hair is nice and thick, minimal shedding. I achieved different looks, wand curls. Flexible rods, natural state (Brazilian wave), straighten, and pin curls. I even ordered more bundles and made a wig. My cousin love how natural the hair looks on me that she started ordering the hair and she wore it on the show "face off."Continue providing great hair and I will continue being a loyal customer.

Thumbnail of user keyas2
1 review
5 helpful votes
May 27th, 2017

They look and feel so soft! I Bought Body wave 20'22'24" iLiterally got my tracking the next hour! Man that was Fast! I love the high quality for that price! Seriously going to purchase with this company for a long time!

Thumbnail of user valasityc
1 review
1 helpful vote
January 25th, 2015

Love this Company Hairplayground! Our purchase only high end hair! I bought there Elite for $140 each bundle Full Thick and Pretty! Then I purchased a Cambodian Deep wave Wig! Beauty beyond words! Thank you Hairplayground!

Tip for consumers:
I also Colored the Beautiful Full thick hair. The color Was Gorgeous!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kingl13
1 review
2 helpful votes
April 26th, 2017

I hate that I ordered with this company! Worst decision of my life My wedding is ruined thanks to them

Thumbnail of user anisu4
8 reviews
0 helpful votes
January 20th, 2021

I definitely love this website due to its superb assistance and its response time was really quick. Seriously magnificent

Thumbnail of user sadeg1
1 review
1 helpful vote
April 26th, 2015

I have ordered from other sites before only to be disappointed in the quality of hair or the ridiculous price for low weight bundles. So when i first came across hairplayground, I was excited because they have great hair at prices I can afford. What I love about them is they have hair at every length, texture and color imaginable. It saves me a great deal of time from doing the coloring process at home. As a hairstylist, I highly recommend this company to my clients as well as my friends and family.

Thumbnail of user parisc9
6 reviews
2 helpful votes
March 18th, 2017

When I say best hair ever! I mean best hair ever... its soft... it flows... it bounces... and most of all it's affordable. What more can a girl ask for #mynewbestfriend

Thumbnail of user liag
1 review
2 helpful votes
February 17th, 2015

"I love Hair Play Ground...!" - I love this company and their hair. You can't go wrong with any style nor color you want from this company. I love it that they keep sales on their hair and they will check in with u to make sure u are keeping up the good work with the hair you have purchased...! Like I said u can't go wrong unless u went the other route to someone else... Then u r in trouble bc u didn't choose hair from Hair Play Ground...

Thumbnail of user ashleys81
1 review
1 helpful vote
March 19th, 2015

I ordered my hair February 25 its March 21 still no hair. When I try to get in contact with them they don't respond back but when I write a negative review that's when they want to email you to delete your review. I can't get my money back. They cheated me about the buy 4 bundles get 4 free. You only get the first 4 of your choice and they pick the other 4 length. I'm very upset and disappointed with this company, I will never purchase any hair from them ever again.

Thumbnail of user mayal6
1 review
1 helpful vote
December 17th, 2015

The survey questions were very simple. Question #1 was my favorite. Getting my hair done makes me feel amazing inside & out. I can't wait to experience the hair from Hairplayground.com! It will be an early Christmas/birthday gift to me! I will definately let my friends & family know about their deals and prices! Also customer service was very helpful and respectful.

Thumbnail of user jazminec1
1 review
1 helpful vote
January 25th, 2015

I love the quality of the hair.
Its so easy to color and ombre.
Customer service took their time to assist me.

Thumbnail of user rutho11
1 review
1 helpful vote
April 26th, 2015

They have great quality hair, great customer service, always have good deals on bundles, very affordable price and you get your money worth while, quick shipping, hair doesn't shed at all or have a funny smell or anything like that. I'll definitely order from them again!

Thumbnail of user stephanieg29
1 review
1 helpful vote
March 22nd, 2015

I found hair playground through my instagram account because I was just feel in love with their curly wefted hair I had seen in pictures on their account. Before placing an order they responded very fast with correct and accurate answers, which made me feel confident and comfortable to order fromwthe company. Pricing is afordable and makes good hair able to be assessable. They have gained a new customer! CONGRATS on this successful business

Thumbnail of user tyaisg
1 review
1 helpful vote
March 17th, 2015

This hair place is a scam. They lie to you on the phone and tell you that you will get it between 4-5 days. Even after you ask about the 15-25 days on the website. They say oh no it never takes that long! I ordered mine February 11th and here it is March 17th and they have not even shipped it yet. Now they are telling me it may take longer than 25 days. DON'T BUY FROM THEM!

Thumbnail of user moniqueh5
1 review
0 helpful votes
March 24th, 2015

I found Hair Playground on IG & I love how they have reasonable prices and good specials. I also think it's great that they show the hair after its been, cut, colored & style. A lot of sites will just show you nothing but bundles of hair, but with Hair Playground I can see how the hair is actually being worn. (And that gives me ideas on how to maybe wear the hair and more incentive to want to buy!

Service
Quality
Thumbnail of user hanniyahs
1 review
1 helpful vote
January 25th, 2015

In all honest, I really like this company. Hairplayground really stays on top of there game. Being a customer of there product i can really say there hair quality was on point. For example i bought the Malaysian 16'&18' weave hair last fall. I had no problems with it. And stay till this day i still have the hair. I have dyed it four times colors you wont dare try.and the Product still Haven't give me much of a Problem. I like there service their very helpful -lilnistaaylivee

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuntella
1 review
2 helpful votes
February 17th, 2015

They have been nothing but kind to me in helping me find the perfect hair that fits my needs. Thank you Hairplayground for fast shipping and great hair!

Thumbnail of user kaylam10
1 review
2 helpful votes
March 21st, 2015

Hairplayground is harassing me because I "slandered" the company. I assume it's the owner that is continuously calling/texting my phone at 2 am. They're pissed off because I gave an honest review and I said how I felt and now I'm getting "sued". When clearly I have recorded conversations on the hostility the lady on the phone had. And I have every email and text message from the company showing the harassment. So this company should really stop while they're ahead.

Thumbnail of user paulr75
Paul R. – HairPlayground Rep

Please Ignore the Negative False Reviews as above. We are working to have them Removed. The above Comment is not a Real Review. We are working on having it removed Immediately.

Thumbnail of user teneisheeiaw
1 review
1 helpful vote
January 26th, 2015

Hair Playground is the best site to buy hair from. They are super nice and very helpful. The hair is very good quality and is sold at a very good price considering the great quality of the hair. The customer service is awesome and they are always trying to make sure there customers are satisfied.

Thumbnail of user nisaa
5 reviews
4 helpful votes
January 31st, 2015

They have been nothing but kind to me in helping me find the perfect hair that fits my needs I aww would definitely recommend them again to anyone. Good quality good ppl

Thumbnail of user ameerat
1 review
1 helpful vote
March 22nd, 2015

Hairplayground is committed to their customers. I contacted them via text and within moments I received feedback. The conversation flowed and I felt like they really cared about my concerns! 5/5 for sure! #TeamHairPlayground

Thumbnail of user sarahj83
1 review
2 helpful votes
January 24th, 2015

I paid $150 for some raggedy tracks. They are fraud and need to be shut down. They selling some sample track for the price of whole bundles. Then the customer people are so rude. In the picture below is exactly what they sent me. What am I suppose to do with that. They need to be reported.

Tip for consumers:
Do not order from them at all . Take my advice I order on Nov 7, 2014 and didn't get my hair til January 23, 2015.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trijannad
1 review
2 helpful votes
March 20th, 2015

I order all of my virgin hair from hair playground. I receive it in a timely matter and they offer great customer service. I love that you can't text them and get automatic responses. Hair play ground has yet to let me down and I wouldn't shop anywhere else!

Thumbnail of user marisolr5
1 review
2 helpful votes
December 9th, 2015

I texted their 347 number to ask about a silktop frontal. What a mistake! I asked for a picture and was sent one bad pic and when I asked for another was told one pic per order! At that point I knew they were full of it so I texted back "no deal" and then I got sent a pic of a LACE frontal along with about 3 invoices to paypal. WTH! I stopped answering and for the next 30 minutes they continued texting me and telling me I was a: player and nvr intended to buy! I had to block their number! Stay away from this company!

Thumbnail of user lachishd
1 review
1 helpful vote
December 14th, 2015

I had an opportunity to do a survey for hair playground. The instructions were posted to their instagram. The instructions given by hair playground were clear and precise. Hair playground responded immediately when I showed interest in taking the survey. Thank you for the opportunity.

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Thumbnail of user paulr75
Paul R.

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