HelloTech

This company is terrible I have had 3 different appointments and techs. 0 out of 3 showed. When you contact them they will give you the run around and ask you to keep giving them a new time slot, only to not show again. They are a joke in the chattanooga, tn area. And have the nerve to say they provide same day service
That's a lie. Alarm system was never installed
Save yourself the trouble and get someone else

This was the third time Brian has come to my home to fix my home theater. This was the second time I requested him specifically based on outstanding prior service.

Brian has indepth knowledge of everything AV. I'm always amazed at his speed of going through setups, troubleshooting, knowledge of brand devices, and thoroughness to complete the job.

He never seems rushed, or in a hurry to call the job "complete".

I'm so happy to have found HelloTech.

This company is a scam. To EVERYONE! They hide an auto renewing subscription fee on your credit card! Took me several months to figure it out. Not to mention the person I paid $179 never did complete the job-- had to hire a different contractor. STAY AWAY!

Our HelloTech Tech Bernard was FAST! He had everything he needed, listened allowed me to show him where our Logitech Circleview Doorbell Camera needed to be installed and existing doorbell transformer were located, and immediately started the installation. Finished hardware installation in ~ 15 minutes, He then assisted me in adding our new Logitech Circleview Doorbell Camera to Apple HomeKit on my iPad Pro and verified it was working properly including doorbell chime. AMAZING!

(1) While they say they don't charge until completion, they "pre-charge" your card (2) No easy way to contact them (3) their chat is 100% robot so don't expect an answer to any questions (4) appointment made with a tech for 6...he never arrived. He never called. He never texted...just ghosted. (5) After I found a phone number & spoke with a real person, I received a text telling me that the tech was no longer available & that I'd get a text with a future appointment date/time. Horrible experience. Not making this mistake again.

It's been a long time since I've had such a professional,kind,respectful,honest and funny tech person. I will use him from now on. Thanks Nasir.

Ronald, our tech was on time and did his job to perfection. Highly recommend hello tech services for tv wall mounting. Thanks!

I have had the WORSE experience with HELLO TECH - They are charging me $19.99 per month for a service I never authorized - I strongly suggest if you decide to use this company record your own call -- Their business practices are NOT honorable -- Use at your own risk - Best Buy - the Geeks are the way to go
I have also reported this to the Business Bureau and ironically there were other complaints about the same thing

Went well. Technician was competent and pleasant. Price was reasonable. Would definitely use them again for other services if needed.

The first tech that was supposed to come out ended up pushing back my appointment, and then canceling on me at the last minute... after I had gotten everything ready for his arrival. Most irritating. But I decided to give HelloTech one more chance, and rescheduled... and I'm glad I did. Staie couldn't have been better. Good communication, knew what he was doing, unpacked the new 85" TV, helped me take down the old one and then put up the new one. Professional, friendly and efficient. Couldn't have asked for more.

He did a excellent job on the the hanging of our tv I'll recommend him to anybody he's friendly and very pleasant

Britten did an absolutely outstanding job measuring and adjusting and measuring more to get our TV exactly perfect. He was friendly, gracious, polite, and professional. I'm pretty picky and was very pleased with his fantastic work.

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

Very quick and efficient service! Excellent first time experience with HelloTech and I will return again!

Justin was very courteous and professional. Great personality and knowledge of services performed. Overall a great person and definitely would recommend Justin to anyone that's looking for work to be done.

Zynobia was the best technician we have ever had! She was thoughtful, knowledgeable, and took her time with all of our questions. She is a HUGE asset to Hellotech, so I hope she gets a large Christmas bonus for all she did to help us and representing your company. She drove a long way to get to us, and she was delightful! I will recommend her to anyone I know wanting this service.

HELLOTECH = HELLOSCAM! BEWARE! The customer must cancel an appointment at least 3 hours ahead but it is OK for them to cancel <30 minutes before. As an independent contractor, I had to take a day off without pay for this. I now see they have charged my credit card already when they said they would not until job complete! They are also charging $4.99/ month for some "membership fee" that was not clearly communicated ahead of time. DO NOT USE HELLOTECH!

My tech was very knowledgeable and friendly. He had good communication as well.

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

Excellent responsive and professional service
Would definitely recommend

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

Use this service frequently and always get great results! Definitely recommend

Issac was fantastic. Knowledgeable and communicated well. He was able to adjust his schedule to finish the job.