• Il Makiage

Il Makiage

Overview

Il Makiage has a rating of 3.6 stars from 6,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Il Makiage most frequently mention customer service, skin tone, and perfect match. Il Makiage ranks 2nd among Cosmetics sites.

  • Shipping
    304
  • Quality
    289

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 62.4%
Positive
1,934
Neutral
291
Negative
872
131
See all photos

What reviewers want you to know

Positive highlights

  • Love the products and the reps have excellent customer service skills
  • The products are awesome for my skin tone, people have commented favorably about my face that looks very radiant.

Critical highlights

  • DO NOT PUT IN YOUR CREDIT CARD INFORMATION THEY ARE A FRAUD, SCAMMER, Bamboozler, THIEF WITH NO CUSTOMER SERVICE.
  • Then I went to call to cancel and realized, there isn't even a phone number,only email.
How would you rate Il Makiage?
Top Positive Review

“New to this product”

Holly T.
5/1/24

From my initial order to the arrival of my trial products yesterday, everything has been amazing! I am 50 and am always looking for products that will help in my again process but also works with my highly sensitive skin. Granted I've only used the items twice but so far SUPER impressed with how they're making my skin look, feel and most importantly I haven't had an allergic reaction to anything! The products are way more expensive than what I'm used to BUT, my mom always said, you get what you pay for, I have to say so far. Worth every penny!

Top Critical Review

“Reaction”

Olga V.
2/18/24

113022163 This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose. I only aplied it to the lips. First time using so I will wait and see how long this reaction will last. Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.

Reviews (6,310)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1106) skin tone (180) credit card (86) right shade (72) right color (49) phone number (32) foundation color (35) promo code (34) trial period (37) auto ship (42)
Thumbnail of user hollyt335
1 review
0 helpful votes
May 1st, 2024
Verified purchase

From my initial order to the arrival of my trial products yesterday, everything has been amazing! I am 50 and am always looking for products that will help in my again process but also works with my highly sensitive skin. Granted I've only used the items twice but so far SUPER impressed with how they're making my skin look, feel and most importantly I haven't had an allergic reaction to anything! The products are way more expensive than what I'm used to BUT, my mom always said, you get what you pay for, I have to say so far. Worth every penny!

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user sandeea4
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I did the color quiz. I was wowed by the primer and concealer and how little was required when applying but the Foundation color received was slightly too light and grey. I emailed customer support and got an immediate reply with options: for color correction assistance and/ refund. After answering questions they sent me another foundation color 175 that was perfect! At 60 years of age I love the natural look! I've never experienced a company that provides this kind of product and service.

Products used:
Foundation, concealer and primer.

Thumbnail of user kylenep3
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Was given an email (Mon 4/22/2024 8:13 AM) with a BOGO deal for $100 and an e-code. Ended up not getting the $100 off but only the $59 off the lowest priced item. Not very happy with that outcome.

Hi Kylene,

As promised - Hi Kylene,

As promised -

Your IL MAKIAGE e-gift code to use or forward to a friend! BOGOVTFXGAPAO

To use: click the e-gift card below or type the digits in the 'promo code' field upon checkout. For further details, see Terms & Conditions below.

Service
Thumbnail of user robbiev28
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I have tried many products and love how often I am notified about new products. I've never been let down by Il Makiage. As for the new products that I receive and try, I get great results every time and I've truly never found a foundation that matches so perfectly and wears all day. Now I'm exploring more products and moisturizers and looking forward to trying the hand creams. I look forward to more remarkable results. Thank you Il Makiage for always bringing great new products out on the market.

Products used:
Plumping cream, foundation and Portless primer

Service
Value
Shipping
Returns
Quality
Thumbnail of user janice56.jb
1 review
2 helpful votes
February 15th, 2024

Watching the ads for this these woman look flawless and they tell you the great coverage you get. Not with this. I decided to try it and it is no difference between this and the numerous other foundations I have. As a matter of fact Neutrogena foundation has better coverage. They don't tell you that final look you see they also have finishing powder and blush on. I will never buy this again. Very deceptive commercials.

Products used:
Il makiage foundation 35

Service
Value
Shipping
Quality
Thumbnail of user nikkib414
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Not only this time, but every time I inquire about a product or promotion they get back to me within 24 hours. They take the time to fix things or explain how it works. It's nice to find dependable businesses still exist. This time I was having trouble with a coupon code. They did their magic and provided an extra place I could copy the code from to ensure it was correct for pasting. I'm super appreciative.

Thumbnail of user ashleys2171
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Did the color match test, received my foundation. Unfortunately it was a bit off, but customer service not only took care of me, they let me keep the first color, immediately shipped out the next shade, then sent me a $25 code to redeem for 'not getting it right the first time.' This company has treated me better than any company ever has. The foundation is absolutely perfect. Feels so light weight but has all the coverage I need. I've been recommending it to all of my friends.

Thumbnail of user debm436
1 review
0 helpful votes
February 14th, 2024
Verified purchase

I highly recommend the Woke Up Like This foundation. The color matches my skin and skin tones perfectly. Great smooth texture for easy application. It feels great on the skin; not heavy like some foundations I have tried in the past. It did take a little longer to receive my package but for the extra wait they sent me a 15% coupon to use on my next order. Love the try before you buy option but I'm keeping this foundation for sure!

Thumbnail of user jen.m.breaux
1 review
0 helpful votes
March 8th, 2024

I tried their foundation due to their return policy. I received the product 8 days ago and tried it four times. I don't care for it. It's thick and makes my skin look flaky. It also caused burning to my face. They refused to accept the return, and offered me $50 in additional product instead. I am initiating a dispute on my card. It took a long time to ship to me and they are saying I had the product for too long. It's barely used! I will never purchase from this brand again. Unethical!

Tip for consumers:
I would caution against t purchasing the product unless you’ve tried it previously. It is not as described and their return policy seems great, but they don’t stand by it. They start the clock ticking on trial basis the day you order it, not the day you receive it.
It’s garbage!

Products used:
I tried the foundation and the concealer

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user deannas484
1 review
0 helpful votes
March 1st, 2024
Verified purchase

My experience placing an order was frustrating. I received an offer for 10% off, but no matter how many times I left the site and logged back in, I was never given the opportunity to apply the code before checking out. I eventually proceeded without the discount. I also did not appreciate the numerous prompts to add products and recurring subscriptions after I placed my order and before it was accepted. If I like the products, I will reorder, I don't need high pressure sales. Finally, I have not received one update on the status of the order.

Thumbnail of user marcianas1
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Since i found this site of outstanding and flawless makeup to be inexpensive and rewarding, coming from personal usage and experience, one can find what they are looking for (foundation, eye products, lip colors, etc.) and ordering very simple, receiving always in a timely manner! I shared with my friends and not only am i glad i found this site just from browsing online. I am very pleased on ordering whenever i need a specific product.

Thumbnail of user asiam62
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Good quiz. Nice matching game. Pretty bottles. Haven't tried it yet but i love the concept and experience so far. My mother told me great things so im in.

Service
Value
Shipping
Returns
Thumbnail of user bethb17
2 reviews
0 helpful votes
February 21st, 2024
Verified purchase

I have now ordered primer, plumping lip gloss, foundation, and waiting for a new moisturizer. Their process is seamless, try it before you buy it is fantastic. The first foundation I received was just a little too light, they sent me a new one based on my input and sent a foundation that matches perfectly! Their customer service is great. Not too many companies like this around anymore!

Thumbnail of user lynnr697
1 review
0 helpful votes
April 30th, 2024
Verified purchase

I highly recommend your product- cannot wait to try the mascara. Finding good coverage that allows your face to breathe and not feel like you are wearing a mask is hard to find. Especially when you are trying to minimize pores. Thank you for truly meeting this challenge. It's much appreciated. I will now where makeup again from time to time as I have not worn it for over 20 years.

Thumbnail of user carolg2283
1 review
0 helpful votes
May 1st, 2024
Verified purchase

I've used various tanners for years, but this one is by far the easiest, most perfect one! It sounded too good to be true, and I was skeptical at first, but finally decided to try it. It arrived quickly, and I was definitely surprised at the ease of applying, no clean up for hands, and the beautiful shade of tan it gave me. There is almost no smell, but a faint hint of vanilla. Today I just ordered another bottle and put it on a subscription.

Thumbnail of user betseys11
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I have purchased several items from Il Makiage and I really like their products. I would rate the products 4 to 5 stars, but their business model makes me crazy. It's like dealing with a sleazy pushy salesperson. You can't check out until you have been asked a half dozen times if you want to add this or that, or sign up for auto replenish. I just want to buy what I want and get on with my life. Also once your order is finally placed be prepared for several emails, per day!
Your products are great, but man are you annoying!

Thumbnail of user olgav135
1 review
1 helpful vote
February 18th, 2024
Verified purchase

******* This was my order number. I did notice some plumpness in the lips but I also had a reaction above my mouth all the way to the nose.
I only aplied it to the lips. First time using so I will wait and see how long this reaction will last.
Although I haven't had much luck with your products I still reordered because you have an excellent customer service and I can buy with confidence.

Service
Value
Quality
Thumbnail of user taylorn215
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I contacted customer service and they got back with me quickly and effectively. They were SO nice and respectful. They immediately sent my products to the correct address upon discovering they were accidentally delivered elsewhere. They fixed the issue within 5 minutes. I received the makeup in a few days and wore it for the first time today. I got compliments that my makeup looks good and so fresh! I love it so far.

Thumbnail of user angelaf1617
1 review
1 helpful vote
February 21st, 2024
Verified purchase

I ordered and waited 10 business days. USPS never received the order. I had to request a new order. They didn't even follow thru. They will send it, but if something happens and the other is received I'll be charged double. I'm afraid that is exactly what will happen. In this day and age (Amazon) you'd think the shipping and receiving process could be a little more efficient. They have offered a $20 gift card for the issue. Let's see what happens. If all is a success, I will follow up with another review.

Thumbnail of user susanf2639
1 review
0 helpful votes
January 26th, 2024
Verified purchase

I am a new customer of Il Makiage, I am trying their foundation & concealer. Amazing how they picked the perfect shade. First tried them this morning. I need to give it a few days, but believe I am in love. Just placed an order for their Power Rewind Eye Tightner & Eyebrow Pencil. All great reviews. This company has great customer service & lets you have a 14 day trial period before actually purchasing. This works for me 💕

Thumbnail of user guadalupeg148
1 review
1 helpful vote
February 12th, 2024
Verified purchase

All the hype about everything the product does,
Blur pores: lie
Flawless look in between fine lines: lie
Moisture with serum: true
Moisture with makeup: true
Makeup coverage: 50% true.
Look 10 to 20 years younger: lie makeup streaks in feature wrinkle, cakie appearance under eyes, smile lines, forehead etc. no smooth appearance at all.

Definitely not ordering again, so please respect the fact that I did not sign up for automatic purchases.

Thumbnail of user angelas3217
1 review
0 helpful votes
February 7th, 2024
Verified purchase

After trying my first purchase of After Party, I slightly disappointed because I felt like it wasn't the correct shade. After contacting customer service, they responded the next day. They immediately sent me the Woke Up this Way, told me to keep the original and sent me a $50 gift card which I used for the face primer. Can't wait until I receive it! Awesome products with exceptional customer service!

Thumbnail of user kelleyf88
1 review
0 helpful votes
March 12th, 2024

I have been on an auto ship subscription for 2 products, for just over a year. I now have a stockpile, my fault. I emailed the company to return my last shipment. Since I am 1 day past the 30 day window, they declined my option to return the $90 worth of products. This would lead me to believe there is a minimal shelf life if they are not even willing to work with someone who has been a patron of their business for over a year. There are better products from better companies. Go get them.

* Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Thumbnail of user coralb39
2 reviews
1 helpful vote
February 5th, 2024
Verified purchase

I like the makeup; however, lipstick and other additions have been added without my permission. Also, I moved and stopped receiving the shipments for a year. When I finally realized that I was still being charged they won't refund the money or send me the makeup I never received. Now they won't even cancel my order and again sent me a thank you for your order with the lipstick that I don't want! Irritating

Thumbnail of user maggiem491
1 review
0 helpful votes
April 16th, 2024
Verified purchase

The site refused both of my credit cards even after several entries. I tried one last time and the order went through. Very frustrating.

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Thumbnail of user nicolec2103
Nicole C.
Typically responds within 6 days

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3.6
6,310 reviews
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