• Mobile Unlocked

Mobile Unlocked

Overview

Mobile Unlocked has a rating of 3.3 stars from 624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mobile Unlocked most frequently mention customer support, great service, and hidden fees. Mobile Unlocked ranks 8th among Unlocked Phones sites.

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Positive reviews (last 12 months): 43.9%
Positive
159
Neutral
9
Negative
194

Instant Feedback

7,574 reviews

66
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How would you rate Mobile Unlocked?
Top Positive Review

“Unlocked my Realme Phone effortlessly”

Leona R.
4/25/24

This website's service was fast and efficient. I'm impressed with their ability to unlock a variety of phone brands, including Realme. Very satisfied with the results.

Top Critical Review

“Very likely scam!”

Bryan Jin J.
1/1/24

They charged over 20% for compatibility check and took 3-4 days for result. After I paid fully $60 and then didn't do anything for a month. Eventually they refused the full refund. Although they promised 1/2 refund then they never issued 50% refund. When I called my credit card bank, they almost filed this as a scam right away, which seemed to prove this company did similar scams for lots of customers. I highly don't recommend their service - very likely scam business!

Reviews (624)

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Reviews that mention popular keywords

customer service (59)
Thumbnail of user leonar44
1 review
0 helpful votes
April 25th, 2024
Verified purchase

This website's service was fast and efficient. I'm impressed with their ability to unlock a variety of phone brands, including Realme. Very satisfied with the results.

Thumbnail of user jinhyungjung74
1 review
1 helpful vote
January 1st, 2024

They charged over 20% for compatibility check and took 3-4 days for result. After I paid fully $60 and then didn't do anything for a month. Eventually they refused the full refund. Although they promised 1/2 refund then they never issued 50% refund. When I called my credit card bank, they almost filed this as a scam right away, which seemed to prove this company did similar scams for lots of customers.
I highly don't recommend their service - very likely scam business!

Thumbnail of user charliej174
2 reviews
0 helpful votes
April 24th, 2024

I am very happy with the service I got it was quick and easy and they did what they were told I very recommend mobile unlocks. :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidw6641
5 reviews
0 helpful votes
May 19th, 2024
Verified purchase

I've used other websites in the past, but none compare to the efficiency and professionalism of this one. Recommended.

Thumbnail of user jacobb926
2 reviews
0 helpful votes
April 25th, 2024
Verified purchase

I recently utilized Mobile Unlocked website to unlock my phone, and I couldn't be happier with the experience. From start to finish, the process was seamless.
The website User Friendly interface made it easy to navigate through the various unlocking option available for my device.
The Pricing for the unlocking service was reasonable and competitive compared to other options I had explored. The Transparency regarding fees and no hidden chargers added to the overall positive experience.

Thumbnail of user corknutz69
1 review
0 helpful votes
February 17th, 2024

They ask for $26 to unlock. Took 3 days for that to happen. Then they send you message saying "good news, your phone can be unlocked" but you need to pay $50 more. After wiairmf another 7 days... They say you're good to go. But could not unlock my phone. They will not refund. Their final email even has scare tactics of saying if you charge then back it will costs you another $500 in fees etc. I'll take my chances and see if that's true or not... Everything else has been a lie so I guess we will see. 🤷

Products used:
Unlock service

Service
Value
Returns
Quality
Thumbnail of user johna5054
3 reviews
0 helpful votes
May 7th, 2024
Verified purchase

Secure payment options. I was a bit hesitant to provide my payment information online, but this website offers secure payment options, which gave me peace of mind. I had no issues with payment, and the transaction went smoothly.

Thumbnail of user williamc5284
1 review
0 helpful votes
April 27th, 2024
Verified purchase

Used this website to unlock my phone, and I'm extremely satisfied with the service I received. Not only was the price affordable at 34$. Additionally, the customer support team was incredibly helpful throughout the process.

Thumbnail of user sethg184
1 review
0 helpful votes
April 12th, 2024
Verified purchase

This website offers affordable prices and deliveres exceptional results. The unlocking process was straighforward, and their customer support team was helpful nd friendly throughout. Very satisfied with the service.

Thumbnail of user juanc1532
2 reviews
0 helpful votes
February 19th, 2024

Once I made the payment and passed the process filters, they asked me for a second payment. After a month, I received an incorrect code and they have not given me anything in refund. My order is MU*******.

Thumbnail of user martins1423
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I appreciated their clear instruction and prompt delivery of the unlocking code. Plus, their customer support team was responsive and helpful.

Thumbnail of user judyh1778
1 review
3 helpful votes
January 11th, 2024

I wish I had never wasted my time or my money with this company! First they want a small payment, then they ask for a larger payment! Well, we have waited well past the 30 days for my daughter's phone to be unlocked and NOTHING has happened! I left a voice mail and no response! The website they tell you to use on the voice mail is not there! Save yourself $100 here and go have a nice dinner somewhere, because atleast you get something out of that! This company is a JOKE!

Tip for consumers:
They do NOT unlock your phone!

Products used:
Mobile Unlock

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user geraldo215
3 reviews
0 helpful votes
April 12th, 2024
Verified purchase

I was impressed by the speed of their service. Within moments of placing my order, I had the unlock code and was able to use my phone with any carrier. Fantastic experience overall.

Thumbnail of user bigsexy0007a
1 review
0 helpful votes
May 19th, 2024

I paid 26 dollars then 49 dollars. Still shows 95 percent completion. I think I lost my money sadly.

Thumbnail of user jaimew110
4 reviews
0 helpful votes
May 19th, 2024
Verified purchase

This website made the unlocking process simple and straightforward. No Hidden fees, no delays - just a reliable service overall.

Thumbnail of user jeffm2419
1 review
1 helpful vote
January 6th, 2024

I paid $26 waited 24 hours for them to come back and try and hustle me for an additional $49. The claimed it was a "final payment" to the old carrier. It's not. This phone is paid off. It just was an old one that wasn't active for long. I bought it in cash. This is deceptive and illegal as many probably believe they are paying off devices. This company is an absolute scam. Should have read these first. Fake 5 star reviews.

Products used:
None they took my money for nothing.

Service
Value
Returns
Thumbnail of user alfredp158
5 reviews
0 helpful votes
May 7th, 2024
Verified purchase

Excellent turnaround time: I needed my phone unlocked urgently, and this website delivered! I received the unlock code much quicker than I expected, and I was able to use my phone with any carrier right away. Fantastic Service!

Thumbnail of user kennethl1056
1 review
1 helpful vote
January 10th, 2024

The website is very very misleading. Initially stated unlock for $14.99. Paid that. Then another message saying to unlock will cost an additional $50. Paid that. Then after a day of waiting I got an email stating they giving me a credit note for my payments and I have to pay for Remote Technician unlock at a cost of $193. Just need potential clients to be aware of what can transpire when you try to unlock your phone with them. $193 to unlock a phone is astronomical and if stated up front I would of never ever started the process.

Service
Value
Quality
Thumbnail of user rileyb172
1 review
0 helpful votes
April 25th, 2024
Verified purchase

This website delivered! The unlocking process was quick, and I encountered no problems. Their ability to unlock various phone brands, including HTC, is impressive.

Thumbnail of user reecel31
1 review
0 helpful votes
May 18th, 2024
Verified purchase

I'm blown away by the efficiency of this unlocking service! I was skeptical at first, but I'm glad I decided to give it a try. My phone is now unlocked, and I can't wait to take advantage of the freedom ot offers.

Thumbnail of user bkybuffalo00
1 review
0 helpful votes
December 27th, 2023

First. You have to pay $26.
They stopped working at 40% and then they asked me another $49 to release.
I did not know my S9 is expensive one(as of 12/20/23) and it says its final payment. I would not pay $26 if I knew there were additional fees.
They wont tell you there will be additional fee.
Im not sure it said "Final payment" but who knows. This is a typical method of fraud.

Tip for consumers:
just dont even try. you will waste $26 for nothing

Products used:
unlock cell phone

Service
Value
Thumbnail of user arnek10
4 reviews
0 helpful votes
May 7th, 2024
Verified purchase

Clear instructions: the instructions provided on the website were clear and easy to follow. Even some like me, who isn't very tech-savvy, was able to unlock my phone without any confusion. Kudos to the team for making it so user-friendly.

Thumbnail of user masterofbaiter80
1 review
0 helpful votes
May 17th, 2024

This service is a SCAM! Paid $26 and then after all said and done, you are asked for $39 to release the unlock. At this point, it's not even worth it. What's next? They're gonna ask for more?

Says, my device is very expensive and network requires addition release fee to cover loss of revenue from abandoned contract. This is a prepaid phone that is under $150 on ebay. I have NO CONTRACT!

Scam. STAY AWAY. $26 WON'T break me, but I will create a video of this for youtube, FB, and make sure to spread it every where.

I'm still going to call my credit card company and report it as fraud whether or not I get the $26 back.

Service
Value
Returns
Quality
Thumbnail of user 1993dwebb
1 review
0 helpful votes
January 8th, 2024

I payed 26 to start the unlock, and the another 54 to finish the unlock. It took 2 weeks to complete, and then it ended up being a waste of time because I wasn't prompted on my phone for an unlock code. They do not state that an unlock code prompt is needed for this site to work! It's on mentioned in the refund policy. They know for a fact that the prompt is needed but do not let customers know up front. Only in the refund policy. They know what they're doing. And it's shady.

Service
Value
Shipping
Returns
Quality
Thumbnail of user isaaci44
4 reviews
1 helpful vote
April 28th, 2024
Verified purchase

Impressed with the efficiency of this service. Order and unlock code for my Oppo Device, and the process was quick and hassle free.

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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