Northern Tool + Equipment has a rating of 1.3 stars from 279 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Northern Tool + Equipment most frequently mention customer service, credit card, and business days problems. Northern Tool + Equipment ranks 315th among Tools sites.
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I'm hooked first time been here,.Awesome selection, variety and prices. My name is Todd and I speak facts.
Bought a $4,000 tire machine and it's 2 year extended in house warranty. Broke down after 13 months. They could not find anyone to support or repair so they totally ignored me until I stopped complaining. Benpack stuff is junk. And so is everything else they sell and suck you into extended warranties that they don't support!
Bought a $4,000 tire machine and it's 2 year extended in house warranty. Broke down after 13 months. They could not find anyone to support or repair so they totally ignored me until I stopped complaining. Benpack stuff is junk. And so is everything else they sell and suck you into extended warranties that they don't support!
Tip for consumers:
They had any integrity whatsoever.
Products used:
Tire changer
I purchased a welder November 15th with a latest delivery date of November 28th. Today is December 12 th and I still don't have the welder, I've called several times as well as emailed and all I get in response is it's shipped. No tracking number but it's on a truck to the store for pick up. I even tried to cancel it but I still have to wait until the welder show up or if it even show up. Seems like fraud activity
Tip for consumers:
If it’s not in stock where you can pick it up that day don’t buy. I’ll never patronize Northern tool ever again
Products used:
Welder
Ordered a Power inlet Box and after 3 days delivery delay I called them. They said that the package was labeled but never went out the facility. Very big inconvenience as now I have to wait another week to get it delivered(hopefully). I am affected when my clients are affected and this is the case. Let's say that my first experience with Northern Tool was not a positive one.
Tip for consumers:
Make sure you call them to confirm that the order has been shipped
Products used:
50amp Power inlet box
I have a mower which has starting issues. They said they can fix it but they just doing nothing with no fixing on the starting issues, and said they will not return my mower back to me unless I pay the 60 dollars plus restocking fee. Very unprofessional! BE AWARE!
Tip for consumers:
The service is rude and unprofessional
Products used:
Mower
These guys are Crooks! Go ahead and order the deal of the day and you'll get an emailed response saying it'll be 3 to 5 business before it arrives at your local store, Then you'll get an email saying updated delivery date 15 to 20 business days. Then you call in and speak with someone and they tell you that your order has been canceled and you won't even receive an email informing you, Don't do business with Northern Tool, get your tools elsewhere and save a whole lot of headache!
I had used Northern Tool for the 8 years in my pressure washing business. I had bought 15 machines and hoses from them. My go too machines were the 3600 psi and 3 gpm machine with a Honda engine and Cat pump. The new machines come with a Koehler engine. Their excuse is they cant get Honda engines. That is B.S. Simpson and DeWalt both offer Honda engines. They now give you crappy hose with the machine. Complete garbage. Also, their premium hose is now garbage. They are going right down the tubes.
Tip for consumers:
Better places to buy machines.
Products used:
Not theres
I'm hooked first time been here,.Awesome selection, variety and prices. My name is Todd and I speak facts.
Tip for consumers:
Really impressed with the selection at this business
Products used:
Log splitter chainsaw
I had bought a Kerosene heater from Amazon but the actual seller was Northern tool as their 3rd party seller gimmick. After only 2 months the heater flashed a code E! And blew out a large plume of smoke. I contacted Northern tool immediately the next day to report the issue and to be told I would need to call the manufacture for service repairs, etc. Its just another way companies are trying to find ways of dodging customer repair or refund issues and hope if they make it difficult enough the customers wont even bother trying.
Tip for consumers:
Do your research ask before buying at any actual retail stores who is responsible for warranty and repairs if the seller doesn't have it stated to bring it back them for any repairs,service or refunds then just walk away and find a retailer that is willing to stand behind what they sell you will be happy if the day comes that the equipment breaks under warranty.
Products used:
Mr Heater 70k heater model f270265
The supervisors are horrible, the Shipping esti.ates are a joke at best. You guys wouldn't know your $#*! from your elbow, I'd invest in a sinking ship before I'd order from your $#*! show again. How do you have a deal with a delivery date shown and then have that fall apart? I'd shoot myself before even thinking about using your company again!
Tip for consumers:
Run! Shop from a crack head before you buy from northern!
Products used:
The refund option
Do not order anything. Could take up to A month to get it they cant even track it and have know idea where it is 13 days and still waiting. Never again. If they don't have it go somewhere else don't order it unless you don't need it.
This Company is absolute nightmare to work with, I would highly suggest never purchasing anything from them. They will either lose your order or it will be months before you get it.
I ordered a product on the 13th one Sunday the 15 th I received a email it was shipped. When tracking the product it said only a label was made. I called today the 18th, the customer service representative told me it was in a phase either being put on a truck or sitting in a warehouse with others orders just sitting there. But she really didn't know and was making things up. Terrible customer service and she claimed this process is normal. I don't believe I will ever buy from this company again, regardless of the deals. The family owned business is to big for there britches
Two weeks after I ordered my trailer, it still had not shipped. I called the corporate office and the lady I spoke to was very helpful. She apologized and stated she would personally call the warehouse and have it shipped asap. I finally received my trailer a week later (3 weeks after purchase). The assembly instructions were useless. They basically include a "one size fits all" manual that covers multiple models of trailers and is very difficult to follow, considering the parts shown aren't necessarily the parts included.
It took me 7 hours nonstop to put it together alone, only to discover the tail lights were faulty and would not work at all. To make matters worse, the title to register the trailer was missing from the box. Once again, I found myself on the phone with the corporate office for Northern tools. The rep told me it takes them 4 hours with multiple people working on it at one time to assemble the trailer and explained that the title would be mailed separately and that I should receive it in an envelope within a few days of receiving the trailer. As for the lights, he said he would look into seeing if he could ship me some working lights separately. It has now been a full month since I ordered my trailer, I've yet to receive the title and I'm having to come out of pocket to fix the tail lights. To clarify, I have $1000 trailer sitting in my front yard that I CANNOT use. Multiple calls to corporate later, I'm now having to threaten to get my attorney involved just to get the title to the trailer I paid for. Save yourself the headache and avoid ordering from Northern Tools unless you can pick it up in person.
Bought an Earthquake Tiller from this untruthful company and it was damaged. The rep incorrectly told me to file the claim with FedEx who denied it because NT had to file the claim.
Products used:
Earthquake rototiller. A fine product with quality workmanship
Northern tool store in Conyers. Asked employee about two lights for the garage. They were two different manufacturers of the same light and we were just asking which one was better because it was a pretty big difference in price. He responded that one of the manufacturers had one on sale, and that was all he knew. We asked him if there was someone in the store who might know anything about them. He answered for every employee in the store that no one in that store knew anything about those lights. This guy wanted us to LeAVE hIM ALONE! His cashier job was clearly interfering with his tik tokking!
He checked us out and before we were even out of the line, he was back on his phone playing his candy crush. Definitely sticking to Home Depot from now on. It's pretty amazing that he can speak for every single employee in the entire store. The laziness is astounding.
Northern Tool is a great way to search for items for your shop without going into the store. Tools, supplies, gardening items. Northern tool has a lot to chose from. The Advantage membership is a good deal, too.
Products used:
Hand Tools, garden items, moving supplies, power tools, tool boxes, glove oil.
I ordered a Milwaukee item online on 8/1/2023 to be picked up in store. Northern tool charged my card, then sent me an email an hour and a half later stating they cannot sell this item. I called customer service to ask for a refund. They put me on a 10 minute hold, came back on and said they would have to convert my money paid for it into a gift card! I argued and got nowhere. I want to buy this item elsewhere, but I will be stuck with a gift card to Northern Tool instead! The item is still shown online and available for ordering even though I let them know. SCAM!
Eduardo takes pride in his job. He knew exactly where everything was and advice on use of equipment. It's obvious he cares for good quality customer service. This occurred at the Goliad road location in San Antonio tx. Five star service
Products used:
Tools
Paul is a VERY rude manager at the Augusta Ga store562. When asked about a warranty on a tool he rudely stated he was not going to warranty it because it wasn't bought from there. Just to inform you, certain Brand name tools can be returned to any store that carries it and they will warranty it if they have it in stock...NOT MR RUDE PAUL! This store won't last long if he stays manager.
Tip for consumers:
Don't ever go to the augusta ga store unless you like rude people
Products used:
Na
I wanted to get a simple trailer part. But got stopped by some kind of anti bot software.
After two tries I gave up and it is anti shopping software. Amazon will thank you for having a horrible site. The web designer has trashed your store... worthless
Very disappointed with the service we've experienced with this company.
This is our 2nd time ordering off of the website, both times paying the Express Air shipping (next day)
Their online confirmation gives the date of arrival, (this is the reason why we chose to order in the first place!)
We are affected when our clients are affected and this is the 2nd time late deliveries we paid for have happened.
As of now it has taken over 2 business days for the item to leave warehouse/store.
It's disheartening when you call the customer service line and you can't get a honest answer.
Every rep has a different answer and isn't concerned with the issue.
We were told conflicting information: it will ship out, it has shipped out, they don't know if they have it or FedEx has it, it's a constant run around.
I'm not sure why it's so hard to honor the shipping dates that the website provides.
And if those dates are incorrect, I would hope their website would be fixed to not miss lead future customers
Products used:
Mower Tires
TRACK MY PACKAGE, NO DELIVERY. NO REFUND. JUST A GENERIC RESPONSE FROM CUSTOMER SERVICE. THANK GOD YOU ONLY TOOK ME FOR UNDER A HUNDRED BUCKS. AND DAMMIT, I REALLY WANTED THOSE RED TIRE STEPS XL TO SELL IN MY STORE. ALEX, ILL TAKE MADE IN CHINA AND SWIFT DELIVERY FOR A HUNDRED...
P.S. THIS SITE KEEPS ASKING FOR A PROOF OF PURCHASE. IF THAT MAKES IT MORE CREDIBLE THEN SO BE IT. ILL BE LEAVING IT OFF. IM NOT ASKING MY ACCOUNTING DEPT TO WASTE THEIR TIME... PEACE N HAIR GREASE!
Always buying from northern tool. Bought a ultra tow trailer hitch that went bad. They replaced no questions asked. Will continue to shop here
Products used:
trailer jack
Thought I was getting a deal on a "clearance" drill press. Brought it home and found out it doesn't work. This is how Northern Tool gets rid of broken equipment, hoping people will just keep it and fix it themselves. Wasted half a day lugging it there and back from out of town. It was the only drill press on clearance, and just my luck it was the last one! I was such a sucker. Very manipulative. Do not trust Northern Tool
Since 1981, family owned and operated Northern Tool + Equipment has become an industry leader, offering expertly chosen power tools, hand tools, generators, pressure washers, heaters, power equipment and more!