Signpost has a rating of 3.8 stars from 270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Signpost most frequently mention customer service, small business, and positive feedback. Signpost ranks 1st among CRM sites.
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I have been Signpost client for over the year. What has been outstanding experience working with Curtis my account manager. He made a great difference in appreciation of the signpost possibilities and effective ways of using it. I originally signed up to use the service to add more reviews to my google and yelp sites. Even though software could have done more flexibility, working with Curtis made the greatest positive impact. Thank you.
I used this group a couple years after my business partner passed away. The initial conversation with the rep at that time was very convincing and the onboarding was smooth sailing. Once we got the script put together we were off to the races. The actual service was very faulty and inconsistent. If anything was consistent it was the rate at which calls were being patched in with me personally way to often. It really seemed as if they were holding the conversations way to long to rack up charges and the thing that bothered me the most was that i was being charged minutes while they put potential clients on hold. I gave them another chance in 2023 and it was even worse this time and getting ahold of customer service was nearly impossible and if I did get ahold of them I would be dumped off to someone else. The initial liason whom i worked with was never available infact I think they quit and or was terminated. When i finally decided to end this relationship it was almost impossible to get someone who could facilitate the termination. After I finally got a call from someone and finally ended terminated my account...they still kept charging my credit card. Just got one today two months after canceling. Waste of money, shame on me for giving them another chance.
I have been Signpost client for over the year. What has been outstanding experience working with Curtis my account manager. He made a great difference in appreciation of the signpost possibilities and effective ways of using it. I originally signed up to use the service to add more reviews to my google and yelp sites. Even though software could have done more flexibility, working with Curtis made the greatest positive impact. Thank you.
Thanks to Colby, Chris and the folks at Signpost, I'm now in position to grow my small business into an international powerhouse. They've been incredibly patient, helpful and supportive of me since I began with them in November of 2018. As a small business owner, I don't have the time to manage my Google Adwords (Signpost does this well), update my client database and especially manage my online reputation. I'm incredibly grateful for everything I've learned and the benefits I'm reaping thanks to SIgnpost. GRATEFUL!
Tip for consumers:
Be sure to ask lots of questions, BE PATIENT, let Signpost do what they know how to do to better help your business. I was skittish about handing over so many important duties to Sigpnost at first having been a solo practitioner for so many years. Once I released my fears and started experiencing the results per my upswing in awesome reviews and $ale$, I have not looked back and actually refer multiple clients and other businesses to Signpost now.
Products used:
I'm using their Google Adwords management and chose their premium services.
Hi Michelle, thanks for this great review! We look forward to working with you further!
In January we elected to use Signpost for informing our customers, creating a newsletter, as well as boosting our reviews across the internet! This has been an awesome experience... I highly recommend!
Tip for consumers:
Great way to get your reviews up for organic growth!
Products used:
Signpost customer engagement tools!
We're thrilled to hear this, Amy! Thanks for your high praise, and thanks for choosing Signpost!
Sign Post has been nothing but spectacular! The process that they have works! We were very hesitant in the beginning about coming on board but after a very thorough phone call they answered all of our questions, concerns, and really made us feel at ease. They make it very easy to get ahold of. Thank you so much to Sign Post for giving us this amazing opportunity!
Hi Denny, thanks for giving us a shot! We appreciate this awesome review and look forward to your continued success!
I can't say enough good things about Signpost. As a small business owner, where you put your money matters. From their result oriented platform that is easy to navigate, to the support their team provides, you will feel taken care of in your mission to achieve your business goals.
Goldie, we love to hear it! We look forward to continuing to help you achieve your goals!
Lindsay has been stellar in his ability to understand our needs and execute on them with little hesitation and complete knowledge of sign post and white can do for my small business. Not to mention he's just an all-around great guy to know. Thanks for all your help.
Hi Cameron, we appreciate your review! I'll pass along your kind words to Lindsey and please don't hesitate to reach out if we can help you further!
I used this group a couple years after my business partner passed away. The initial conversation with the rep at that time was very convincing and the onboarding was smooth sailing. Once we got the script put together we were off to the races. The actual service was very faulty and inconsistent. If anything was consistent it was the rate at which calls were being patched in with me personally way to often. It really seemed as if they were holding the conversations way to long to rack up charges and the thing that bothered me the most was that i was being charged minutes while they put potential clients on hold.
I gave them another chance in 2023 and it was even worse this time and getting ahold of customer service was nearly impossible and if I did get ahold of them I would be dumped off to someone else. The initial liason whom i worked with was never available infact I think they quit and or was terminated. When i finally decided to end this relationship it was almost impossible to get someone who could facilitate the termination. After I finally got a call from someone and finally ended terminated my account...they still kept charging my credit card. Just got one today two months after canceling. Waste of money, shame on me for giving them another chance.
We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - who we are, what we do, and how we help them. We are always telling fellow business owners about Signpost - unless, of course, they are competitors!
Hi Susan, thank you for spreading the word about Signpost! We appreciate your business!
By far the best social media internet organization I have worked with thus far. They deliver on their promise and more! Just fabulous customer service and people that are wonderful to speak with.
Hi George, thank you for your review! We love speaking with engaged business owners like yourself and working with them to improve their marketing!
This company will MISLEAD you. Do NOT fall for it. They try really hard to pursue you in the beginning to lock down their sale and as soon as they lock you down, they DO NOT FOLLOW THROUGH, TAKES FOREVER TO GET A SIMPLE RESPONSE BACK, SUPPORT TEAM SUCKS, NOT TO MENTION THE MANAGER WE WERE ASSISNGED TO IS NO HELP EITHER! And all the information they gave us in the beginning was a complete LIE. It sucks because I am the only person answering phone calls in the office right now and needed that extra support that they said they would offer. None of my phone calls were being forwarded to their team. And when I called my account manager, she changed the entire story of how their company works. Tamiko and Jeremy, shame on you. Time is of the essence, so save yours and do NOT hire this company.
Tip for consumers:
SAVE YOUR TIME!
Products used:
Service
This has been an incredibly useful tool for our business and on the analytics side, it provides high-level data.
It takes away the manually emailing customers for feedback.
Hi TJ, thanks for the review! Data collection is so important to a business so we're very glad to hear that it's saving you time and proving to be useful. Please reach out if we can assist you further!
Really Incredible Service! Awesome platform and useful tools. Results have been great!
Special thanks to Lindsey! Super Responsive and helpful.
Hi John, thanks for taking a minute to write this great review! We're so happy to hear that Lindsey has been taking good care of you and your account is working so well. Give us a shout if we can help you out further!
Super happy now that Colby is there to help me keep everything rolling. He's responsive, offers good ideas and is engaged in helping me win with my marketing efforts. I'm real happy with him. :)
Hi Brian, we're also so happy with Colby! He's an all-star. We appreciate your review!
Eagle American Realty Group joined Signpost almost a year ago. In that time, Mia has done exactly what we wanted! She captures contacts effortlessly and follows up with them automatically. Blast emails or texts for our new listings, open houses or prior clients are amazingly simple to create and look fantastic. The things that can be done on the signpost platform are cutting edge.
Signpost is not just a CRM, it is a creative assistant. Highly recommended!
Signpost has helped me expand my online presence. I consistently hear from clients that they chose my company over others because of the fact that I have so many positive reviews on the internet. Who doesn't want that? They are worth every penny! Thank you, Signpost!
Thank YOU, Maureen! Your success is important to us. We look forward to continuing to help your business!
Signpost is an essential to business reviews. Also, TJ Jones was the total game changer for me. He was very professional, knew answers to all my questions and got everything done for me super quick. I can't thank this guy enough.
Hi Paul, thanks for your review! I'll pass along your kind words to TJ- he's the best!
We have been using signpost for over 2 years and it has made a HUGE difference. In our city We have more reviews than any other business with the same service. It makes us stand out from the rest! I highly recommend sign post.
Maria Lyn, we are pleased to hear that you have been able to gain great online reviews using our service!
We consider Signpost as our personalized Andan Marketing Department! They have so many ways to help improve our business exposure and we've continued with them for years while we have dropped several other advertising efforts. One of the things that we like best about them is helping us manage our online reputation. Through their tools we become aware of service disappointments with our clients and have a chance to connect for corrections before they become negative online reviews. Also, there is no better tool that we've found to help us harvest positive online reviews. In 10 months we have gone from 1 BBB review to 93 reviews, almost all 5 Stars and it's due to Signpost strategies. I'd HIGHLY recommend them for any small business.
Hi Andy, we love seeing success stories like yours! Thanks so much for this great review!
We switched to Signposts about a year ago, after trying out another very popular online site to try to enhance our online presence. We have been very pleased that we did. Though we did receive some complaints from our email list that they were getting too many requests (from Signposts), I recently was able to speak with a service rep and we have adjusted both WHO gets the emails, the language IN the emails and the frequency. True, I wish I had been aware of the options earlier, but I'm glad to have them now. AND, we are VERY pleased with the online reviews Signposts has generated for us!
Tip for consumers:
I would urge Signpost clients to TALK to a rep about specific campaigns and functions -- perhaps even on a regular (maybe quarterly ) basis to make sure you are getting the best bang for your buck. I did not do this (didn't know it was a real option--I hate to bother people with what might be stupid questions), and only after a rep reached out to me did I schedule a consultation. Though it is too soon to say that his advice has made a difference, I am more confident moving forward w/Signpost
Hi Kathleen, thank you for your kind words! I'm glad we were able to come to a resolution for you.
As a reminder, you do also have a chat option right in your Merchant Center for any questions that arise. If for any reason we can't help you there or you'd like to actually speak with someone, you do have that option for scheduling an appointment with an Account Manager.
We look forward to continuing to assist you and your business!
Colby totally understood our needs. It is hard to find a company that will work as hard as this one does! They are WHY we can continue to communicate and get positive reviews and increased SALES---Did I mention increased SALES? Very happy we are on our 2nd year of being a customer!
More revenue is what we like to see! Thanks for your review, Devon!
We signed up for the review services and received more reviews than 2 months than the company had received in its history. This was very effective.
Tip for consumers:
Be prepared for new customers.
Products used:
Company review and campaign services
We had a bad neighbor ruining our Google rating with fake one star reviews. Signpost was able to get our real customers to start leaving reviews and brought our score up considerably. They were easy to work with as well. I really appreciate their work.
Thank you so much for your review, Vernon! We appreciate you, too!
As a small business owner there is so much to pay attention to that doesn't include what you ACTUALLY provide as a service. Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers. They seamlessly provide you help and support while organizing you and helping you reach out to past clients, maintain current clients, and reach forward for new business. My business "RiverHorse Photography" is better for having included Signpost. I couldn't be happier with them and recommend them in the loudest of voices.
Hi Alan, thank you for your review! We love working with photographers, like yourself. Please don't hesitate to reach out if we can help you out further!
This is a very helpful and useful tool for our business to keep in good repor with our clients, It allows us to get ahead of any negative reviews before they negatively affect our overall rating as a business
We're so thrilled to hear this – thank you, Michael!
I have a painting company and they have generated over 100 reviews and make sending out mass emails so easy. I highly recommend!
Hi Patrick, thank you for your recommendation!
Our smart CRM drives results for local business owners. Win business and grow revenue with better feedback, better reviews, new customers, more referrals, and more repeat business.
Wow, thanks for your excellent feedback, Aelita! We're thrilled to hear that you've had success with our platform, and that you enjoy working with Curtis and our team! Thank you for partnering with Signpost!