Support Pets has a rating of 4.7 stars from 5,244 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, great experience, and easy process. Support Pets ranks 1st among Pets sites.
Interface is super easy to use and the documents were approved and sent very fast. It's great that there's businesses like this that allow people with mental health issues to obtain documents as quick and easy as support pets was. Thank you so much for giving me the piece of mind that I can bring my Fur babies into places they normal wouldn't be able to go due to certain laws and regulations. You guys Rock!
I purchased from this company because of the fast turnaround time of 24-48 business hours. It has now been 8 days since I purchased and haven't received my ESA document to date. There is no customer service that you can talk to only automated calls, email and chat. Every time I inquire about the status I'm told it's a system issue or it's due to high volume of orders. Whatever the case may be it has been very difficult and stressful for me, I'm now facing fines or even eviction because I have supplied my property management company with this ESA Letter or even worse I will have to give my dog up. She is one of the only thing that gets me through my day when I'm feeling anxious and this process has made the last week very stressful for me. I would not recommend any company where you can't speak to a live person. This just makes me feel taken advantage of by this company.
Interface is super easy to use and the documents were approved and sent very fast. It's great that there's businesses like this that allow people with mental health issues to obtain documents as quick and easy as support pets was. Thank you so much for giving me the piece of mind that I can bring my Fur babies into places they normal wouldn't be able to go due to certain laws and regulations. You guys Rock!
Apartment complex I live in is expensive for pets. $500 non refundable deposit and 60 a month per animal. And the same price for both cats and dogs which I find ridiculous that they charge the same for cats and dogs.
So I can keep my animals with me without the worry of extra expenses and worry about certain rules and regulations
Documents were delayed due to a Support pets system error that I was not aware of for a few days. I contacted customer service and was assured the error was being found/investigated. ESA documents requested by my landlord were overdue so I was upset about that however, the customer service I received from Russell amongst others contributed to my decreased stress and anxiety (shout out to them!) Eventually, the documents were found and sent over. Thank you Support team!
Top tier. A response was always received in less than 24 hours. Thank you.
Why wouldn’t I?
Clearance for home, flights, restaurants etc. I cannot picture being unable to bring my sonshine everywhere I go.
I chose support pets to have my dogs certified as my ESAs. This company was very quick, had a brief questionnaire to fill out about my condition and the turnaround time for me receiving my documents was as they promised. I've taken my one dog with me to a store recently with her special vest on and it was a pleasant experience. Being able to bring her with me helps a lot and Support Pets made that happen.
I kept seeing commercials for them on YouTube and I knew that my dogs were my unofficial ESAs so I decided to make them official so that I could bring them with me when I went out in public.
We don't want our customers to wait that's why we deliver the package as soon as we can, and we hope you find our services beneficial.
Registered my pet as ESA, I don't regret it at all. Support Pets has the fastest way to register your pet as an ESA. The customer service attention is exceptional. They answered my questions and provided excellent service, super friendly. Now my dog accompanies me and is my emotional help through the process of my son's request, I feel calm with his company. I recommend Support Pets.
The customer service attention is exceptional.
I chose Support Pets because they are excellent with their service.
Thank you for your kind words, and for trusting Support Pets for your ESA needs. We hope our partnership can last for years.
After agreeing and paying the initial fee, the selling becomes pushy and insulting. When I said no to one it forced me to respond with "No my pet isn't that important to me." What a horrible thing to say! Being on social security there's only so much I can afford. How insulting! If I hadn't already completed the initial purchase, I would have cancelled the whole thing. Then you want me to refer a friend?!?! Not after that. I love my dog. Shame on you.
I thought it was perfect for my relationship with my dog, but now I have doubts.
Hi there
We apologize for any inconveniences we might have caused you.
We send promotional and informative messages to all of our customers and they have the option to buy them, to read them or not. It is never an obligation. You can contact our customer support and request not to receive any messages, feel free.
Send an e-mail to 📩 info@supportpets.com
Or click the "chat" on our website.
Have a nice day.
I just moved into a new apartment and they required a down payment for any pets. The apartment had also changed managements and so did their pet policy. I was stressed out and thought a process like this was going to take time until I was recommend to contact you guys. You guys made the process so easy and stressed free. Receiving my documents via email and mail in a fast manner was very impressive and professional.
Thank you so much.
That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
I don't know if you have to pay hundreds of dollars to get your paperwork through a doctor but I feel like this service was more expensive than I would've thought. I didn't end up getting my paperwork until I paid 2 separate amounts so I considered if it was a scam or not, but I'm the end I got what I ordered, and it was thoughtfully prepared. They also called me when my email was mistyped and solved that problem with me asap.
Y’all actually called me to fix a mistake in my email address and that was nice that the problem was resolved so easily.
It was the first legit looking site I saw
Pit bull owners gotta look out for themselves.
Thank you for your feedback! We always make our prices accessible to our valued customers.
I like how this service is available for people like myself so I don't have to always explain myself. I can just show them his documents and id card, an away we go... The only reason why I didn't give 5 stars because last year was difficult for me to move in my apartment without paying for my pet to live with us, was because then I give the leasing office all his information to contact u guys. It was said that the doctor that was on his forms wasn't a legit vest physician. I had a hard time going back and forth with them about this.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Need verification of my dog being an emotional support dog. No need for all extras…
I received the best response for my animals within 48 hours. All reps were wonderful in getting back with me etc. i would recommend them highly. Set my mind at ease.
Peaches(Poodle) and Misty(cat) thank you
As stated above, it was a great experience and response was quick. Thank you so much
Your pricing was better however coukd be misleading from $89 to $129 which is it?
My price was $99 and we’ll worth it
Need verification of my dog being an emotional support dog. No need for all extras…
Your pricing was better however coukd be misleading from $89 to $129 which is it?
They helped me recognize my keys as ESA's in no time! Where it took me years of paperwork and no action from my therapist, support pets was able to help me in less than a few weeks. I have DID, PTSD, and so much anxiety...but my cat's help me so much...and I was drowning in pet feed and stressed/triggered about the cost of rent when my fur babies were a needed part of my life! Now I have less anxiety over bills because they are finally seen as ESA's
We're delighted to hear of your great experience with our services, and we hope our partnership can last for years.
I got on here because I was needing my best friend to be able to go with me and stay with me. Support pets guided me through the process online in a user-friendly format. That means a lot when you're older and not as computer savvy.
I received my documents online just as they told me I would without any delay. Would definitely recommend them.
My son had heard about them and recommended them.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Can not say enough about Support Pets. They made this process easy to do and quick responses if you have any questions. Wonderful service and now my babies can go everywhere with me. Overall great experience and I highly recommend using them!
When my Jax came into my life and had such an impact on my overall well being. I knew I had to find somewhere who could help me get him certified so he could always be with me, that's when I found Support Pets. I researched them and knew I had found what I was looking for.
Thank you for sharing your positive experience! We're delighted to hear that our process was user-friendly and that you received all the information you needed. Your recommendation means a lot to us!
We went this route to save a very handsome American Bulldog from the pound. I didn't have the funds to also cover the pet deposit and pet rent every month. This ensured he can come home NOW and not run the risk of him being euthanized before we could get everything together. He has a lot of training to still go through before he acts like an ESA/Service animal but we're well on our way!
This was the fastest and cheapest route to bring him home NOW!
We were able to bring him home and my apartment complex has not had any issues with the documents.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
My landlord won't accept the document. Says it has to be from a therapist or a psychiatrist. Not a Medical Doctor. So I guess I just wasted over $100.00 dollars.
The process of making my dog an esa was much simpler than i initially thought it was. Im hoping to move in the new year and ive been met with a lot of places in my budget that dont allow pets so this is a great way to help me stay in budget and have my best friend with me. Quite a lot of places that do allow pets where i live also charge pet rent, pet fees & extra security deposits so having him as an esa i can save myself some money and live somewhere nice.
Was sent support pets on instagram and decided to apply.
Wanted to be able to have my little guy with me at all times also looking to move in the new year and pet fees/rent can be expensive and outside of what i can afford.
Your convenience matters to us, we're glad that you find our application process simple.
Process to certify my two cats as ESA was easy online. The support needed to get docs edited or accommodation letters created was very responsive and caring. Thank you so much for helping make this emotional process a breeze!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Very good and easy. Made the whole experience super simple and now I'm able to live with my pets without any problems thank you
Because your reviews are amazing
Thank you for sharing your experience with us! We're glad to hear that our service has been helpful for you.
Fast & efficient. All documents arrived neatly in folder. I did not realize the approval is only valid for 1 year and will need to be renewed.
Waiting for larger size vest. Will be happy to return unused vest that doesn’t fit my dog
Thank you for sharing your positive experience with us! We're glad to hear that our service met your expectations.
I was able to get my ESA letter in less than 48 hours and had no problem with my apartment complex approving it. Thank you!
Quick and easy
We're glad to know that you find our services beneficial, thank you for choosing our company for your ESA needs.
Grateful for this team, it made the process of Registering my Percy boy so easy. And when i had questions the support line was extremely helpful!
We're delighted our support pets have made a positive impact! Thank you for trusting us for your ESA needs.
There was a bit of confusion on my end in the beginning of this process but Support Pets helped me clarify it immediately. Thankful.
My issues were resolved
The ease and speed of the service.
We're overjoyed to hear that you're feeling happy! Thank you for trusting Support Pets for your ESA needs.
I have assurance that my beloved pet will be allowed to accompany me at restaurants, housing, etc. She is more than a pet, she's my best friend and only family. Thank you, Support Pets for making both our lives easier.
For added assurance that my pet will be allowed to remain with me at all times.
It is our pleasure to assist, and we hope our partnership can last for years!
I did not give a lower rating because I have utilized the service before and it was seamless.
However, my recent experience was cumbersome and incomplete, as I have not received the documents, and additional ID cards and lease in the mail as of yet. It has been over a month since I've place my order and it took two weeks for the electronic documents to come in (and may have been longer if I didn't file a support ticket)
Somewhat, I received my electronic documents one week after contacting them, though I have yet to get the rest of my items in the mail. My apartment requires that I provide this paperwork and it was a cumbersome experience to say the least.
I choose it before and as I mentioned it worked seamlessly within 48 hours. I pray that this review will prompt your company to expedite the order I places in March.
We're so glad to hear you've had positive experiences with our service in the past! Your support means the world to us, and we're here for you whenever you need assistance. Thank you for trusting our company for your ESA needs.
Pleasant and over all a fun experience. I loved working with this company and plan on using you guys for my other dog
My pet is very separation anxiety and is constantly on my heels. Having her with me also has helped me with my social anxiety and depression
Thank you for your feedback! We're delighted to hear that you found our support thorough, we're glad you chose our company for your ESA needs.
Both of my dogs are on the certificate as ESA pets. Yet, when I requested and paid for the vests for office use, I was only sent one. I'm going to have both dogs with me—there's no way they can share one vest.
Please fix this error on your end, so that I may finally take my sweet dogs with me.
Regards,
Cheryl Beatty
I saw the link on Facebook.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Your time is valuable to us, we're glad that you are satisfied with our services, thank you for making us part of your ESA journey.