Surfdome

I had the most awesome experience with this company order a surfboard it came a day early. Was worried about other ppl reviews about the customer service experience but lucky I didn't have to go through that. All smiles

Disgusting delivery service, I could not assess the quality of the clothes, because I have not received my parcel since February 2022. As a matter of fact, no one has returned the money, and it's been almost a year. Customer service writes that unfortunately, it is impossible to solve my problem. How is that even possible? I do not recommend it, do not order anything here!

After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products"

It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!

Called customer service. 45-minute queue, next in line, disconnected. U.S. Website says free return shipping if you use Paypal. They say that's only for E.U., even though it's highlighted on U.S. site. Chat system is a joke. Reading from script. Just horrific customer service & doesn't follow the policies on its own site.

After 5 weeks there is still no sign of my order. Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Reviews of their courier service are a litany of complaints about orders never arriving.

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!

Ordered swimsuit with express delivery, they sent me a pair of mens trousers. Impossible to contact this company by phone so emailed and they have refused to refund me until I return the trousers. I am on holiday, this has caused such an inconvenience. Customer Service is appalling, any other company would have apologised and refunded immediately.

Very unfriendly with a corporate return policy from the previous century. Pretends to have a surf image but they easily make you pay 25% of the item price for a return?! If you ask them about it and tell them that you just want to swap the size, they keep on referring to their general terms and conditions pretending to be Apple or Google.

Apparently they have never heard of the existence of e-commerce brands like Zalando and Amazon. I expect them to be out of business very soon

If you live outside of the UK do not buy here!

Item got stuck in customs and as it was the error of surfdome we agreed that it would be returned from there and I would just get a refund - still waiting a month later. They don't respond well and are very unprofessional. Would never use again

I ordered the Osprey Aura AG 65 backpack and while it did arrive, it took twice as long as their advertised shipping time. Tracking info was challenging all on its own. It stated it was in my hometown more than a week before arriving and then was shipped to the other side of the US where it sat for more than a week. When it did arrive the box was water logged and damaged heavily. Fortunately the backpack inside was alright During this time I tried calling Surfdome from the numbers listed on their web site but were unable to get through. I tried multiple times. Customer service did answer emails in timely manner, but just resent inaccurate tracking info that I already knew. Happy with the backpack and the price, but customer service and the shipping company need improvement.

Do not buy at this store! You are being re-directed to a so called Dutch store. But in the end you have to return an item to the UK at very high costs! If you send an e-mail it takes a month to receive a lousy answer. Misleading and no service. Thank *******@surfdome

Very disappointed. After being a loyal customer. I never received my order and after contacting them they wrote back that apparently no one was home on the day of delivery and a message was left. This was not true, there is always someone in and no message was left. I sent another two emails, am still waiting for an answer.

This has to be worse surf company I had ever imagined buying a surfboard from, the board came in over seas 2 inches short and they completely refuse to take it back and refund my money, they even completely stopped answering my emails. By far the worst company I've ever had to deal with. Doesn't even deserve one star. I am extremely angry with the outcome and now have a board I can't use and cant sell for the price I got it for...

I have returned a wetsuit and have waited for 3 weeks to hear anything. Decided to try to contact them, emailed 5 times waited on phone for 1 hour only to be cut off. They say to contact them via email phone or live chat... where is their live chat? I cannot find it on the website. So frustrating to be ignored. Do not shop here if you like to be refunded on unsuitable items.

I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

I asked for a return + refund and no response. It's been over 2 weeks. I'm appalled by their lack of response.

I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow.

I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. But they keep sending me links to print the label that doesn't work. Four months of countless emails back and forth and I still cannot send it back. They don't even answer me anymore although they already agreed to give me money back after I send them the product. But they made it impossible so I received no service after hundreds of massages. This is exhausting and infuriating and illegal and unfair. Their costumer service does not exist, they are inefficient, nothing gets done only useless correspondence.

I purchased a product from them. Paid for two-day shipping and immediately called with a shipping request. After 4 days of nobody getting back to me, and my purchase having never been shipped, I email them. It takes them 2 days to get back to me to tell me that the product I purchased was sold out... are you serious? The worst customer service experience I have ever had. I will never be shopping there again, and would not recommend to anybody.

They represent like they have a Canadian store, although all their goods ship from the UK and then your hit with 30% duties/taxes. When you land on the site it says would you like to shop at Surfdome Canada. There is no mention that all goods ship from the UK. Stay away
Also their customer service is terrible

I ordered 2 pairs of kids shoes. They sent me two in the wrong size. I phoned multiple times and left messages. No one returned my calls. Phoned UK number, left message. Again no response.
Several emails were sent. Finally received an email response after suggesting that I would follow the matter up with the ACCC. Their response was to post the shoes back for a refund (why should I pay postage. Again... when it was their fault).
Dodgy company, beware

Package was delayed without notice, customer service was non existent, still have no idea when my shoes are coming, and I regret paying these boneheads any money. No one responded to my emails. Zero stars.

Very slow process and recently bought the item but never arrived and after ton of sarcasm email then only they refund the payment but the process takes probably 2 months to settle with their customer service which is sucks since they only reply 8 days once hahahaha i also dont know what they do at works. Their delivery partner also not helpful and not well recognised so dont bother to call or email for updates you never get the update from the courier. Thanks!

No customer support available at anytime.
Very dissatisfied with my purchase, I can't even return it, even if Surfdome was actually promising I could.
Do not purchase at surfdome for any reason, this is an absolute scam.

I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.