SuzyShier

I bought an orchid colored turtleneck sweater. I could barely get it over my head. I'm 5'5 and weigh 120 pounds. It's made in Turkey and obviously defective.

My gift card was $30.57 and my purchase was $30.58. They told me to use my debit card for 0.1 cents. I gave them a penny and they wouldn't accept it and said that I owed.10 cents more and they would put 0.8 cents back on my gift card. Now I have a useless gift card for 0.8 cents. This is the reason I stopped shopping at Suzy Shier 20 years ago. I will never go back and I have told my experience to my family and friends. Their return policy is awful and their staff lack customer service experiences. Susie Goundar

For the quality and pricing you can't go wrong. Decent quality, decent pricing. They have great deals online so I much prefer that over instore where you'll pay much more for a top that you could get online for a discounted price. Shipping takes FOREVER. It will take 10 business days to fulfill your order and then another 2 weeks give or take to arrive be because they use TForce delivery which is notorious for terrible delivery times and customer service. If you don't mind waiting for items I recommend them for online shopping/deals. Just buy for the upcoming season not the current and you shouldn't be disappointed. I usually size down as their sizing is on the larger size.

I think for any clothing store to say that they do not accept any returns only exchanges is absolutely ridiculous. You're basically saying that you don't stand by your product you know it's crap, so we don't want it back. When did the company lose all its quality?

The quality of their clothing leaves much to be desired. I have yet to have a pair of pants from them where either the zipper breaks, the seams start to split, or a button comes off with average handling of the garments. I only buy their clothes when they're either on clearance or at a steep discount for this reason. The clothes are super cute; it really is a shame I can only get 5-10 wears out of them before something falls of or splits.

Careful shopping in the Calgary downtown location! They don't honor their exchange policy. Tried to exchange a set of bracelets. Was told jewelry can't be exchanged but their policy clearly states: No exchange or store credit available on earrings, intimate apparel or merchandise reduced by 50% or more." None of this applied to my purchase yet an exchange was refused. Escalated to the District Manager who in an email, confirmed, he is also unaware of the stores' policy as he also said jewelry could not be exchanged. Either honor your existing policies, Suzy Shier, or change the wording. Simple.

Older woman, assistant manager. Very rude, creepy, unprofessional. Avoid this store, stick with online.

The clothes are very poor quality
Worst customer services.
They never refund money just exchange or credit store.
The staff are dishonest, they tricked me into buying a discount card for $4 dollars because I had bought more than $100.00 and they actually charged me $25, very unfortunate that they have that kind of people working in that store. I will never go back to that store and I will tell all my acquaintances and friends.

I used to be a client with Suzy Shier with no problem whatsoever... till I had some bad experience in the store where I bought a coat that I regretted buying. On the 2nd day of wearing it, the the rest of the coat became quickly grainy and worn out. Now the coat is 1 year old and it looks like it had been used for 10 years. I'm even embarrassed to give it to charity as it looks used up from the start. Another complaint, one of the employees was not working hard and simply cutting corners with me... needless to go into details. When I brought it up to the manager, sadly she took her side... which made me upset and I left the store not never go back.

On the positive side, I bought an outfit online making sure it fits my size. It arrived quickly and turned out to be fabulous.

Suzy Shier sounds like a hit and miss experience.

I just wanted to say a huge thank you to Stacy at the Suzy Shier location in Cookstown! She was absolutely incredible and I was extremely satisfied with her service! She was able to help me find these amazing outfits and made me feel very comfortable when shopping in the store! It was so nice to have a personal connection with someone while shopping and Stacy is an incredible and kind person who is so passionate about her job! Thank you Stacy! I look forward to seeing you again soon!

Buyers BEWARE this is a no refund, and worst consumer experience you can imagine. Don't trust the rare positive reviews they are probably the exceptions or paid for! Stay away if you want to keep your sanity and your money!

I don't understand how Suzy Shier is planning on keeping their business going with their current policies. I can't try clothes on in store, due to COVID-19. But if I buy the clothes and decide I don't want them, I cannot get a refund. I can only do a exchange or get store credit. This is such a bizarre policy! I'm not surprised that one of their stores in my city has already closed down.

I always like to shop at suzy. Today I went to shop after two years in the store which is located at Erinmill town centre Mississauga. There was a beautiful associate who helped to buy the top. She was very kind and nice to fulfil my choice.Her name was Hibba. God bless her.

I've tried to remove an item from my cart from 4 different devices. I won't buy anything until they fix their website.

Jazmine( supervisor) was so helpful and extremely patient and carm. She attended each and every customer with a personal touch. I really want to appreciate her gesture and politeness towards me and other customers in the store

I had a disappointing experience at Suzyshir in Cross Iron Mall, Calgary, and I feel compelled to share my encounter. I was initially excited about finding a top I liked, especially since there was a sign indicating a 40% discount on items priced at $39. The sign explicitly stated that these items would be reduced to $23, and the top I chose was the only one marked at $39.

However, my enthusiasm quickly turned to frustration when I reached the cashier. Despite the clear signage, I was told the top would cost me $27 instead of the advertised $23. When I pointed out the discrepancy, I was met with sheer rudeness from the cashier, Shrutip Mahajan. She not only dismissed my concerns but also displayed a complete lack of respect and professionalism.
In an attempt to resolve the issue, I requested to speak with the manager. Shockingly, Shrutip claimed to be the assistant manager and insisted there was no higher authority available. When I said that I would like to contact the main office, her response was nothing short of insulting. She belittled me in front of other customers, suggesting I had "too much time" on my hands.
I want to emphasize that my concern wasn't solely about the price difference, but rather the unacceptable attitude and behavior displayed by Shrutip Mahajan. I am deeply disappointed by the lack of customer service and professionalism demonstrated by this staff member. Such behavior is completely unwarranted and unacceptable in any retail setting.
I hope Suzyshir takes this feedback seriously and addresses the behavior of their employees. Customers should be treated with respect and courtesy, regardless of the situation. My experience has left me with a negative impression of this store, and I sincerely hope that others are spared from such a disrespectful encounter in the future.

I ordered my package 15 June, 2022. Never received it. Now they saying, they will refund my money once they receive it at their warehouse. But I read others reviews as well, same happened with many other customers. It's online scam. Never order your from suzy sheir online.

I ordered a dress 17 days ago, It was never delivered so I contacted Suzyshier by email lots of times same computer-generated message, Now as of last week they actually blocked my email because I kept asking for my money back. They lost a good customer and I'm sure they will close down soon for scamming people. What has the world come to, shameful for businesses? I am filing a dispute with my credit, They will investigate and I will have my money returned by them, They will go after this crap company and make them pay it to them. So suxyshier go to hell! Don't buy anything from them they will take your money and you will never see what you ordered.Be careful ladies!

Buyers beware- I am posting this in the hope that this will help someone. This shop does not give you a refund on sale items. I bought items that were on-sale via their website and when I tried to return them in store, they wouldn't accept them. I asked them if I could exchange them for the same items in my size, and they said they were not sure if they had them in my size. I asked them for an exchange for any other item in the store, but they said that couldn't be done either. I can understand no returns for in-store items where you have the option to try them out, but how can you apply the same policy to online purchases when you don't even know if they fit you or not? I have returned on-sale items from Hudson's Bay and Ardene and never faced any issues. This policy is ridiculous. Never shopping at Suzy again.

Very rude Staff and worst customer service at Trinity Common Mall, Brampton. Manager also has no customer service skills. The girls keep yelling at customers and no sense of respect. Can't believe the girl told me to go to other stores if I am not happy with their service and return policy!

First of all they don't have fitting rooms open due to COVID and then they don't refund money or offer store credit for SALE items. Pathetic policies! Never going back to Suzy again.

I would suggest you guys to give staff some customer service lesson.

I went into the store and tried on a top, I was on my way to the cashier when a sales associate grabbed my arm from the back and she said "I know you're stealing I found the coat hanger." So I guess I forgot it in the change room. I held up the shirt and said I was going to buy it, I tossed the shirt onto a table and walked out. I've never shoplifted and I definitely wasn't trying to. Obviously I'm never going into one of those stores again. Writing this I'm realizing that the way she grabbed me is considered criminal assault.

I have been ordering from Suzy online since last summer, this was my third order. This was the first time I needed to return some of the clothing. I tried to do the online return request to return the times I wanted as soon as possible... Well, according to the online return request I can not return any of the items, all six articles of clothing are marked as non-returnable! Their policy, as written on their own website, is: articles that are -50% or more discounted are non-returnable, I had one of those in my order. So, I do not know why the rest of the clothes are also marked as non-returnable. My e-mails get an answer by a robot (?) telling me to do the online return request... Definitely won't order online again!

It's around 4:30 at londonderry store the lady looks like african American she was very rude while am talking to her. She have to know how to customer service even my son told me why u wants to come and buy if she is rude imagine he is 7 years old plz u should see ur stores
Tha k u