TheaterSeatStore has a rating of 4.6 stars from 1,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheaterSeatStore most frequently mention customer service, shopping experience, and long time. TheaterSeatStore ranks 15th among Furniture sites.
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The shipping of these products looked like all the boxes were ripped or barely covering the products. The boxes they came in were awful. The middle section came bent and looked like it was returned and it was resold. I'm not sure if this happens to other customers but in the end it was replaced with a brand new one and the customer service was a pleasant experience.
I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it. I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks. I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails. My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.
I am absolutely IN LOVE with our order. We purchased a 3 seater and a two seater. I also bought the phone/tablet holder. That alone puts the purchase above and beyond. My husband loves it. I now went and ordered a few more phone/tablet holders and brown tables. LOVE THEM!
If we don't want them - we put them in the arm storage section.
Customer service is TOP NOTCH!
I have never been so happy.
I just hope if something would go wrong - they stand behind their product.
I would purchase again without hesitation.
The chairs are amazingly comfortable and Greta looking in my new movie theatre room. So excited that I want to hang in my room all day.
My theater seating arrived on time as planned. The chairs were packed very well and were in perfect condition. The sales staff were very available and helpful. Which made for a pleasant experience.
Ordered 12 theater seats for the community clubhouse and had many choices/options that were well within our budget from which to choose and once we ordered them, they arrived within a week. The seats are better than expected! Our homeowners are beyond thrilled!
I just received the delivery of the theater seats I purchased today. One seat is not working. The delivery guy said to call *******743. The customer service representative I spoke with was VERY, VERY RUDE AND UNPROFESSIONAL. She asked me three times with the same questions, what is wrong with the seat? I answered her three times with the same answers, one of the seats is not working. However, every time she asked me her tone of voice was very mad! And then she hang-up the phone on me!
Products used:
Theater seats
Fine delivery, easy to set up, very comfortable. I wish the recline controls were on the arm rather than a separate control.
The white glove assembly I had paid for did not assemble my seats. When reclining it falls down. Repeated calls still issue is not resolved. Very unhappy
A company that is very easy to work with and a quality product for the price.
Amazing customer service. I love to be able to speak with a real person every time. Got my orders and are very happy with the products
I had great interactions with a sales guy named Tom. He answered all the questions, made good recommendations, and was overall very nice to work with. That's where the good part ends. Tom mentioned it usually takes about 10 days but he expects the chairs to arrive early and that I'd get a notification. I was first texted by the shipping company with a delivery date about 2 weeks after (no big deal). I took off work to be home for the shipment, nobody showed, nobody answered the phone when I called. I contacted Theater Store and they said they'd fix it.
I then got another text similar to the first from the shipping company, took off work, nobody showed, nobody answered the number provided. Called the Theater store again and they promised someone from the shipping company would call me. Nobody called. Now we're at 4 weeks.
I called the Theater Store multiple times over the next couple weeks, was promised call back and help from them and got nothing. The shipping company never answered their phone, never responde to texts, and didn't return voicemails.
My final call was after the 6 week mark to Theater store hoping I wouldn't have to cancel but ready to do so if I get the run around again. I got zero empathy, no discount, no attempt to make it right and no concern when I cancelled. Stay away from this company.
Products used:
Vega seats
Ok, So were old school & buying such an item as Theatre Seating without giving it a try,
Not in our playbook. But seriously, this was a fantastic experience.
Ordering was easy, confirmations were spot on, the delivery to the Northeast exceeded expectations.
On-time as scheduled, our 3 seater was unloaded expeditiously by really nice guys to our total satisfaction. The guys set up everything, gave it a test drive and gave us a tutorial, were good.
I received a call from a Nick who promised me a price of $1890.00 however, when I went to your contact page, there was no Nick listed among your employee photos. So I placed my order online but I didn't get the price offered. Thank you.
The chair was a gamble due to being able to try it first, but it is excellent. There will be more on order soon.
Your Product is very good But your shipping company is REALLY REaLLY bad. i got the email that the shipment arrived 12-12-19 and they would call with in 24 to 48 hours. it did not happen I called and was told it would be delivered the next . Nothing happened Again the same thing I finally called your company and things happened and I got the the next day.
Thanks
Merlin G Briggs
Originally intended to purchase a set of SeatCraft off of Amazon... but after reading reviews changed our minds and sought another manufacturer and came across "The Theater Seat Store".
Called to make sure the problems associated with SeatCraft purchases weren't the same with this company and they were not.
First concern was shipping where other companies did shipping would only dump it at the curb side of the home and say "Later Dud", and if the warrantee was more than a year for construction, motors, and leather quality.
Our salesman Tom listened to all our concerns, pointed out the differences between the construction, leather quality, motor mechanism in comparison to their competitors. Stated their leather was not the cheap Chinese quality, and that the motors were Swiss made and not Chinese as well, their extended warrantee was for five years, not one, add would include even damage that could occur by our mistake.
We had several other questions that came up after we initally called Tom and had time to disguss amoungst ourselves about our selection. Tom gave us his direct phone number which we called three more times, and each time he answered or called us back immediately. We gave Tom the sale, and he followed up with calls and eMails after the sale to us until we received our chairs.
We paid for white glove service and that is exactly what. We received. Delivery was prompt within 6 days of payment, they shipping company contacted us right a way lined up day and time, delivery driver contacted us 30 minutes before arrival and within the specified time slot promised. They took the chairs out of the packaging and crating, brought it in our home, assembled it, and then took all the shipping waste with them. Kind, courteous, prompt, clean and respectful. Just what we expected.
I would highly recommend purchasing through The Theater Seat Store without and reservations.
Absolutely a professional operation. We live on the 3rd floor We are in our 60s so the service was a wonder.
I have to say, the delivery service was absolutely fantastic. From phone calls to making sure we received our items ahead of time with such great professionalism.
Bought a new couch for my wife's birthday and it arrived two days prior! Perfect timing! We love the new couch! Pup approved as well. Thank you!
Our experience with theaterseatstore was GREAT! The chairs we ordered arrived quickly, the delivery was simple, and the product is great! We love our new Turbo XL700 power chairs!
Great experience. They delivered the seats and set them up where I wanted them,
The shipping of these products looked like all the boxes were ripped or barely covering the products. The boxes they came in were awful. The middle section came bent and looked like it was returned and it was resold. I'm not sure if this happens to other customers but in the end it was replaced with a brand new one and the customer service was a pleasant experience.
Had an issue with a missing item, talked with customer service and received the item within a week.
They were very helpful and understanding.
Fantastic experience! The furniture looks fabulous! I spoke with a person on chat and through email. He were VERY helpful!
I can't wait to get my chair!
Tom was extremely responsive and helpful as I chatted with him online. Best chat experience in a long time. My wife spoke with Rob last month and he was equally outstanding according to her.
They must use some kind of weird "Genuine Leather" because its trash! Yes I ordered real genuine leather, but I didn't get it. This place sells junk from China and charges a premium price for the junk. If I'd known I never would have bought it!
The chairs came marred and with spots that the company refused to fix after being notified of the problem. They eventually claimed it was my fault and not the "fault of the leather" (their reasoning was that I used the chair and that it failed from light, common use). The warranty therefore wouldn't cover it. More spots continued showing up and the obviously fake leather came apart and wore with extreme ease, even in spots where there was no use (for example on the sides and the back). The seats and cushioning break down quickly as well. Avoid this company at all costs!
Products used:
Theater chairs
TheaterSeatStore.com is the world? ۪s leading website to find home theater seating and all other home theater furniture seating items and accessories, period. http://www.theaterseatstore.com/ Twitter: www.twitter.com/theaterseat Google+: https :// pl...