Vivid Racing

...because they'll charge your card and stall until you finally request to cancel the order.
I was thoroughly disappointed in this attempted first purchase from Vivid Racing. They made me believe that they had a tire in a size that I had been unable to find elsewhere. After my order, they immediately charged my card, and then informed me the tire would not ship for another 6 weeks. I gave them the benefit of the doubt, and tried to get their customer service to answer my question about why they had a tire no one else had. While their customer service was polite and always responded promptly to my emails, they never addressed my concern in multiple emails about the tire being discontinued. After 6 weeks, the tire didn't ship and I cancelled my order. For all I know, they just took my money to make interest and knew all along that they would never ship the tire, but trained their customer service reps to continuously dodge the issue. I assume that isn't true, but I'll still never use them again.

Do NOT order from them. They claim they shipped my item which should have been over 50 lbs. The shipment states package was only 7 lbs. and this was after we requested a refund then all the sudden we were supplied a tracking number weeks later. Never received package. Won't refund money. THIEVES!

It's been 7 months since I ordered an exhaust pipe.about 4 months ago I got the notification that it had been shipped. (I think it was out of stock) it said delivered. The picture that it was delivered to was not my home. I contacted vivid. It took 3 to 4 months to tell me the carrier denied it and said it had been delivered with a receipt. Ya I'm sure but not to my address. They did very little to help me get my product that I spent 400 dollars on, Do NOT order from vivid racing. Such a crap show.

Ordered a part Nov 2. Never received a confirmation. Fast forward to Dec 24, and received a confirmation. Two months later! I had ordered the part elsewhere in the interim. The part was delivered and I have attempted to return it. Multiple emails back and forth just to get an address and inquire how they want it shipped (UPS, etc.) and still have not received answers to these questions - it's like pulling teeth. Add to that a restocking fee. Crap business. Crap customer service.

The Vivid Racing website was one of the easiest to navigate and their images of their parts give the exact impression of the size and details it has in person. However, my order was damaged during its shipping or packaging. Only for that reason I have it 4 stars, otherwise it would have been 5. I hope I am compensated for this.

Do not buy from vivid racing
They are very liars because of the prices they put on their page. After a week I called to find out what happened and they told me that the price changed.

I ordered 11/ 20/23 4 rims on deskription was shiping 7-10 days, got first email estimate shipping 12/16/23. After one month 12/20/23. I got second email estimate shipping 01/19/24.try to do a conversation about my order explaining my situation the guy lysen then put me on the hold and never came back. Do nut wayst time here just by from somebody else.

They already send me the same hood twice damage on delivery plus my car had been in the shop for about three months without a hood. Just to be honest I'm so not happy with the customer service also nothing gets done right when you call and you give them your order number. I'm so tired dealing with this issue can someone help from the top please!

Ordered Berk down-pipe. Once received, I open it up for inspection. Parts quality was aweful, welding quality is a $#*! show. Contact VIVID racing for possibly replacement with a better one. After submit a bunched of photos to customer service. They said the will open a ticket and follow up. Yeah, it has been quiet and no one follow up for 2 weeks now.

My ex-wife was helped by a staff member to select the rims for my daughters birthday. The rims were delivered to the wrong house, I am willing to say that is the only thing that is not their fault, but it was a sign of things to come. When we tried one of the rims, it was the wrong size. Starting the process to return the rims was a headache, but after a few weeks, I was able to send them back, at my own expense. With the discount to have the tires mailed to me, it was $100.00. Without the discount it cost me $400.00 to send them back. They were sent back 01/12/2024 and they confirmed they got them. 3 of the rims were never taken out of the box and I still haven't received a refund. If I get a refund, I am out $500.00, no rims and my daughter doesn't get her birthday present. I will never use Vivid racing again.

They list items for sale, you order it and pay extra for rapid shipping... they immediately withdraw money out of your account. Then, when the day its suppose to arrive based on 2 day shipping comes and still no item, you have to call them 4 times in order for them to inform you that that item isn't available, and they have no idea when it will be...further more, they then take 7 days to return your $300+ that took them 7 sec to takenoyt of your account.

None of which are qualities of a reputable company, especially a web based company...

Never again.

They lure you in with barely decent prices, but then charge 10x what shipping should cost for even economy options (I had to pay $18 for the cheapest economy option to ship a 5 oz. Aluminum blocking plate). Further, there's a delay of several days before the item is even shipped, which would negate expedient shipping options anyway. Lastly, they start spamming you with additional offers from "trusted partners" before you've even received the delayed item. What a horrible experience. I'll never buy from them again.

Looking for a particular item, out of stock and everyone gave me nothing in terms of a solid time frame.
Here comes Travis with a solid explanation and a timeline to boot! By far the best CS I've encountered looking for back ordered parts!

Thank you again and will be back for more!

They charged my card for a product they didn't have then tell me they can't refund to card I need to take store credit or set up pay pal account just for them
Claim they don't have ability to send check what legitimate company doesn't have a checking account avoid at all cost

If your looking for a good performance alternative to the OEM Brembo rotors for the Civic (FK8) these are definitely it. I have mine pair with some Hawks HP 5.0s for pads aswell.

Been having good normal & spirited drives with these and haven't experienced any issues and are super responsive.

Vivid also shipped these out super quick, with them taking like 2 days to get here, so i was pleasantly surprised and excited when they got here so quick :)

Don't waist your money and time buying from this website, they have Alota things listed on fthe websites that's discounted or not in stock any more. They will take your money ans hold it for a month for no reason …. What a joke and they customer service is. Joke

Haven't installed it yet but all looks good. I will say that Vivid Racing sends Waaaaaay to many emails and because of that, I will avoid purchasing from them in the future.

Do not spend your hard earned money with this company. I called to order Sparco seats and asked what I needed to install them if I wanted a slider. The salesman suggested everything I needed. Unfortunately, everything he recommended was what was best for Vivid, not me, the customer. The Recaro slider he sold me did not work for sparco seats and was 40.00 more expensive per side than the sparco slider. The salesman admitted the mistake on the slider alone but I don't trust anything he sold me except the seats. As it turns out, they aren't a sparco retailer so they obviously tried to unload the products they normally sell, even though they don't work. The entire process has been an absolute nightmare. I have spent hours and hour on the phone. No one ever calls back. It's been almost two months since I placed the order and I still don't have my seats installed. I've asked to speak to the owner and was told they don't have phones and don't talk to customers. All I get is sarcastic young people with absolutely no customer service skills. I even wrote to the email "boss" and got no response so don't waste your time. I can see why they have such a low rating. All you have to do is read their reviews on this site and others like it. You'll see a common theme with their customer service, especially once they have your money.

I called and spoke with Austin about my quote and asked for a shipping date! I was told my order would ship out on Friday 12/22/23! I called back on 12/22 to make sure order would ship. Austin said he checked and it was definitely scheduled to ship 12/22! On 12/26 I still had no tracking number and was told by Austin, he was unaware that manufacturer was closed on 12/22 and therefore would ship out on 12/26 instead! Even though he said he checked with manufacturer on 12/22 and was told they would ship that day, now tells me they were closed the day he checked with them! I cancelled order as I do not like to deal with dishonest individuals! This may or may not be on the company.

This was a replacement coil for my car. The first one lasted 12 years, so I guess that's not too bad. Now coils don't fail all that often, but my old one did once heated up, but worked fine when cold. In either case, both the primary and secondary windings showed the correct ohmage

I cancelled an order hours after it was placed - called and filled out a cancel notice -- they confirmed receipt 0- then I get a notice that my cancellation was reversed - they said it was too late and had been shipped -- LIARS! Two days after that I received a shipping notice way after the fact - such bull**** - It wasn't even shipped by them - it was drop shipped by Holley - these people suck -- it's been over a month and still no refund -- BEWARE! I order over $350,000.00 worth of parts for my restoration shop every year -- this iOS my first and last transaction with them

I purchased a pair of sports car wheel spacers on 12/12/23 from Vivid Racing. Per the Vivid website, the size of the spacers I ordered was deemed to be the appropriate size for the REAR of my car. However, an expert in car modification advised me that based on his experience, they would be too large and instructed me to exchange them for smaller ones. On 1/11/24, I called and requested an exchange for the appropriate smaller size. These smaller spacers happened to be the same size of the spacers I had also ordered for the FRONT of my car which worked fine. My return request however was denied by Vivid despite their 30 day return policy. After two weeks of exchanging dozens of emails with them and making several attempts to contact them by phone (each with no answer and my voicemail messages were ignored), they twice requested photos of the unused spacers. I sent the spacer photos each time. After they reviewed the photos and obtained approval from their supplier (another 2-week delay), they issued me an approval for the return, providing me a return authorization (RMA) on 2/6/24. I mailed them the spacers and they confirmed their receipt on 2/15/24. After not having received a response one week later, I emailed an update request on 2/22/24. On 2/23/24, they denied any refund claiming the items were "damaged or in used condition." They claimed that: "Based on the photos you had sent us, this damage was not present at that time." This is a fraudulent claim by them. The photos I submitted for return authorization were exactly how the spacers were when I placed them in the box for return. Vivid emailed me photos of used spacers that they claimed were mine.

I never got a confirmation email from the company. When the part arrived I was missing several bolts.