The best way to get Acorn is to subscribe through Amazon
Prime, if you have that. Streaming is immeasurably better and you don't have to deal with Acorn's dishonest business practices.

Amazon Prime has the same problem as Acorn. I tried to subscribe through Prime and could not get any help. Amazon Prime works somewhat better, but it has problems too. I don't have those problems on YouTube.

I had the same issues & finally gave up because their customer service was awful. I canceled and subscribed to Acorn thru Amazon and now have no problems. You may not get your money back from Acorn though. Also every now & then I go back to see what's being featured on Acorn & then search for it on Amazon. You can get more of the Acorn programming as part of your subscription than what is called out/listed under Acorn on Amazon.

I have the same problem and requested help for two month with no reply until I canceled my service, I am now receiving help buy the problem has not changed, I love acorn programming but becoming very frustrated that their technicians can't resolve this issue