Airbnb Questions & Answers

AirBnB is the worst. You might be able to go to the resolution centre, but previous posts are correct. Watch your money with them. Once they make an error it's hard to get it back. You may have to go through the credit card you charged it to and even then the dispute process might take awhile. Hopefully, you have other money to use in the mean time or the date of your trip is at least weeks out? They are asking you to "verify your ID" so they can gain access to your linked in, Facebook and google contacts. They say it's a security measure to protect you and everyone else but it's not. They are pirating your info. They take your contacts and use it as a marketing tool for themselves or sell the contacts to other distributors. It's very common with sites like this now. If you want to continue using AirBnB you have no choice unfortunately.

Being a host, I can say that when things are going good, all is great, but if something goes wrong, as a host, you will not get the support from Airbnb that is promised. They do not stand behind their hosts, I find they like to a facade that all is great in the land of Airbnb. I have cancelled my listing and will not deal with them anymore in the future.

As a host & licensed realtor with multiple properties in both Los Angeles & Las Vegas which I book directly and also have listed with multiple vacation rental agencies, SAVE YOURSELF TIME, MONEY & AGGRAVATION by booking either DIRECTLY with the host or through other REPUTABLE Agencies, such as Roomorama.

They offered $25 discount of next booking I just chose to go else where

You don't. The only thing that you can be sure of is that if you have a problem Airbnb will be unreachable. They hide from dissatisfied customers and hosts alike. You are taking big chances when you deal with them. The benefits just aren't worth the risks.

I haven't been a host, but would certainly recommend that you read ALL the reviews here before getting involved with Airbnb. I can't think of ANY business of ANY type I would patronize that got a 1.5 star rating after 382 reviews.

You will NOT get all your money back. Airbnb will KEEP the booking fee and the host may keep all or a percentage of the rate you paid depending on their cancellation policy, which should be stated when you booked. They usually state whether they have a mild, medium or strict cancellation policy. So if you cancel within a certain number of days it will affect how much you get back. But Airbnb ALWAYS take the booking fee, and that can vary depending on how many days you have booked.

Hello, First, the credit card co. Needs to be notified and will refund the amount spent. In turn, the cc co. Will backcharge. Airbnb is notorious for these types transactions and should be shutdown. Your son has learned a business lesson... research a business prior to do business!

This is the root of my problem with AIRBNB. They do not check to see if a host can legitimately rent the place they are advertising. In my experience, the host cancelled 48 hours before, claimed she was going to be evicted if she rented to me. I was only 3000 miles from home. AIRBNB offered me a 10% discount to rebook another place. I did not and will not use them again.

Susan's answer is very thorough and I agree with her. Even more important when booking places outside your country of origin to ensure you don't get a flea pit. Also, always look at the reviews, they are very important. If there is a really bad review, don't stay there. You need to check the locations online as well. You don't want to be in a bad, dangerous area... this just happened to someone staying in Philadelphia. If you have a problem, the AirBnB website is useless. Google the AirBnB customer service number from your location. Renee